Ubi-Houck

Hello!

Thanks for the reports. As mentioned by WrecK3rr, these are being looked into.

I did check and I am afraid no update at this time.

Thanks!

Hello!

Sorry to hear you having issues with the enemy with the keycard being stuck behind the door. Thanks for providing the image.

We are looking into this and I have added your report to the investigation.

Thanks!

Originally Posted by MarcelEGil
It was Sunday 16th August.

Haven't had a problem since. So don't think its my setup, however, I am playing from South Africa and I know that the cable links from RSA to Europe get damaged often enough, so could be that. If its not your side, do you find that you get similar complaints from Players down here?

Hello!

I am afraid that is not information we can provide, however I am glad to hear the issues has not appeared since.

If you do encounter it again, please let us know.

Thanks!

Originally Posted by MarcelEGil
Glad to help. Ubisoft cant test every possibly.

Sooooooo ..... here is another one for your team. A bug that seems to be intermittent. Happens at the Mast.





The two clips go together.

Thanks for a great game

Hello MarcelEGil!

Thanks for the videos. We are looking into this one, I have gone ahead and added your videos to that report.

Thanks!

Hello!

Sorry to hear you both having issues with this Drone crash site and interacting with cranes or cases.

Would you be able to provide us with video of this occurring?

Also if you can provide us with any steps that might be able to reproduce the issue, please let us know.

Thanks!

Hello!

Thank you for your reports. Due to the naming and shaming policy on the forums, I have removed the video links and name. We will pass it along to the team to investigate.

If you do encounter further cheaters, please do keep the reports coming via a private channel such as creating a support ticket. You can also contact us on ... Read more

Hello!

As others have mentioned, we would also recommend against VPNs or any software that affects your connection.

Thanks!

Hello!

Thank you for providing this report and video.

I have passed it along to The Division team.

@WrecK3rr, I also let them know to try incendiary grenade, if we can reproduce the issue.

Thanks!

Hello!

We have reported this to The Division 2 team.

I am afraid we do not have an update at this time.

Thanks!

Hi Prodigallink!

Sorry to hear you having issues with Easy AntiCheat and your RBG cooling fan program.

In this situation, I would recommend making sure both programs are up to date. You should also make sure the game and Uplay are running with administrator rights. You may also want to reinstall supporting software and ... Read more

Hello!

Thanks for providing this report and video.

I can see we have reported this issue to The Division 2 team and we are investigating.

Thanks!

Hi iOmniversal!

Thanks for this report with the information and videos.

I have passed them along to The Division 2 team to investigate.

Thanks!

Originally Posted by ElBiggus
I know I'm flogging a dead horse here but given that the bug has existed since before release (not just this specific case, but the more general "NPCs get stuck in inaccessible areas" issue that pervades the entire game), how much investigating does it take? You've had 18 months now!

I am afraid I cannot provide information about the investigation or internal development.

We do pass on as much information and video/images to The Division team as we can to help aid them.

I am sorry for any inconvenience caused.

Hello!

Sorry to hear you getting Uniform 01 error. To ensure the best possible connection to our servers please see our connectivity troubleshooting.

If you still get the error after those steps, let us know.

Thanks!

Hi Mk7_mk0!

Sorry to hear you having issues with being suck in the Roosevelt Island Stronghold.

Would you be able to provide us with video/images of this?

Also did this occur multiple times or you only experienced this once on this mission?

Thanks!

Hi Yurusion!

We are not aware of any difference between the Mantis scope and other scopes. Would you be able to provide us with a video comparing the scope to another one to show us the behavior you are witnessing?

Thanks!

Thanks for the images!

Just to confirm that I see this right, the issue is that the straps are not on the legs but hovering away from them?

Let me know if I am missing something. Thanks!

Hello everyone!

I am sorry you having issues with this event not progressing. We have forwarded this for the investigation.

Thanks!

Hi jonnythefrank!

Sorry to hear you facing issues with the weak points popping in and out.

Would you be able to provide us with video of this occurring?

Thanks!

Hi Cyrus-sco!

Sorry to hear you facing lag issues. Thanks for confirming everything you've tried.

Firstly to address that question, there is no cutbacks on our servers.

Would you be able to confirm who your Internet Provider is and what the make/model of your router is?

Thanks!