Ubi-Houck

Thanks for the information. Have you tried using the keyboard and mouse or another controller?

Do you notice any difference?

Thanks!

Hello!

You will be able to change your username on the 29 July.

Thanks!

Originally Posted by cookie_aaron
I had just bought siege deluxe edition on epicgames and finished downloading it. I tried launching but after entering my email and password it comes up with a error saying an epic games service is unavailable at the moment. Please try again later. Please help ASAP!!!

Hi cookie_aaron!

Sorry to hear you having issues with Epic Games Service is unavailable. Can you please try empty the cache of Uplay PC? Please see our ... Read more

Hey everyone!

I have merged several threads into this one. As mentioned above, our teams are actively working on resolving this situation.

In the meantime, please check if Rainbow Six and Uplay are whitelisted in your antivirus software.

Please note that we would advise against disabling your antivirus, even if this could be the cause of the issue. You could temporarily disable this for testing, but please make sure you re-enable it a... Read more

Originally Posted by TheDarkgg.M_En
There's a real problem, I hope Ubisoft will take action and investigate?

We are indeed investigating... Read more

Hi everyone!

Thanks your all your reports and sharing of workarounds.

This has been forwarded to the relevant team for investigation. In the meantime, please check if Rainbow Six and Uplay are whitelisted in your antivirus software.

Please note that we would advise against disabling your antivirus, even if this could be the cause of the issue. You could temporarily disable this for testing, but please make sure you re-enable it afterwards.

Thanks!

Hi metalclash_!

We are investigating this issue. You mentioned not being able to get the prizes behind it. Are you able to claim them by pressing "Collect All" or does it not progress with the Battle Pass challenge there?

Thanks!

Sorry to hear you also are missing this.

I do want to confirm that we are investigating this issue.

Thanks!

Originally Posted by intelntl
I keep investigating and it seems that the EAST EUROPE never existed and is just a bad translation for the Spanish version. When I changed the language of the game to english WEST europe appeared. Although the high ping it still without explanation. Thank you to take the time to answer.

You're welcome.

You are correct, there is no EU East. Do not worry, the team will get back to you in your ticket.

Thanks!

Hi Ryann!

Sorry to hear you getting connection issues. Please do check out our connectivity troubleshooting articles for PS4, Xbox One and ... Read more

Originally Posted by White_Hardison
My account got banned too, and I was gone on vacation! That;s what I came back to and i never even used cheats/ played with cheaters!

Hi White_Hardison!

I am afraid we cannot assist with ban appeal here on the forums. Please create a ... Read more

Hi

Sorry to hear you getting 4-0xFFF0BDC0 error.

The issue is under investigation, however please do the steps in this article. I can see you mentioned reinstalling windows and other items. What list are you referring to and what changes did you make to the router?

Thanks!

Hi intelntl!

Sorry to hear you having issues with connecting to EU West. Thanks for confirming the steps you have tried.

We are looking into this issue and I can see in your support ticket that the team are asking for the information they need to pass it along. The team will be able to keep assisting in that ticket.

Thanks!

Hi Soseyeity!

Sorry to hear you are having an issue when launching the game.

I am afraid from the description, I am not completely sure what is happening. Are you able to provide video showing the issue?

Thanks!

Hey everyone!

Firstly, just wanna let you know that I did merge multiple threads into this one big one to keep everything in one place.

Thanks your all your reports and sharing of workarounds.

This has been forwarded to the relevant team for investigation. In the meantime, please check if Rainbow Six and Uplay are whitelisted in your antivirus software.

Please note that we would advise against disabling your antivirus, even if this could be the cause of the issue. You could temporarily disable this for testing, but please make sure you re-enable it afterwards.

If you still have issues which does not seem to relate to your antivirus, please check this ... Read more

Hi ThatcherIsPrice!

Sorry to hear you are coming across the Yokai Drone sinking below the ground.

Please do share that clip if it happens again. If you notice any patterns, like specific parts of maps or when something happens in-game, please let us know.

Thanks!

Hi Ullityxd!

Sorry to hear you being asked for a key. Have you tried empty the cache of Uplay PC?

If you still have issues, can you confirm where you purchased the game?

Thanks!

Hi Slurpy10!

Sorry to hear you having issues with playing Ranked.

Please make sure you are enabling this on the game account you have the game (PC) or your Xbox/PSN account is linked to (Xbox One/PS4).

If these are the same, please contact us on Facebook or Twitter in a private/direct message. Alternatively, you can also ... Read more

Sorry to hear you have issues with accessing the currency packs, Brownsfanfrye.

Are you able to access the Xbox Store directly and purchase from there?

Thanks!

Hi StardrogenChan!

We're investigating an issue where the Y5S1 Battle Pass community challenge still appears via the Uplay overlay on PC.

You mentioned this is blocking other rewards. Are you not able to collect these by pressing the "Collect All" button?

Thanks!