Ubi-Houck

Hi zscythe845!

Sorry to hear you still having crashing issues even after updating driver, clean reboot and reinstalling game.

In this situation, can you please try the steps you have not tried that are in this article.

If you still have still issues, please follow the steps at the bottom of the article on how to create a support ticket and attach system files.

Thanks!

Originally Posted by OkiDoki7264
Ihad bought r6 on epic games but it says i need a verfication code. i checked my account info and its not their even though i own the game on epic

Hi OkiDoki7264!

Sorry to hear you were asked for a key.

To correct this situation, I recommend the following troubleshooting steps:

Please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Do note, that the Uplay client must be fully shut down at this point and not running in the background.

Open the cache folder and move the "ownership" folder to a safe location.
... Read more

Hi ArcticMilk! and DADDY.drewXD!

Do you feel this is more like a drop in frame rate or the connection itself lags?

Thanks!

Hi everyone!

Sorry to hear you did not receive your R6 credits. Please do allow 24 hours for any potential delays.

If after that time you still do not see them, please contact us on Facebook or Twitter in a private/direct message. Alternatively, you can also ... Read more

Originally Posted by Psy.7Evan
Anyone found a fix?

Hi Psy.7Evan!

Sorry to hear you are also having freezing issues. What platform are you on? (PC, Xbox One, PS4)

Thanks!

Hi JubaHuca!

Sorry to hear your daily challenges are not updating. Please first do a restart of your computer if you have no done so already, please try empty the cache of Uplay PC. Please see our support article.

If the issue persists, please contact us on Facebook or ... Read more

Hi jeremy6124!

I am sorry to hear you having issues with finding games on East Asia servers. It is not possible to manually change the data center you are connected to on Xbox.

Please do check out our connectivity troubleshooting articles for Xbox One.

If you have any issues with those steps, let us know.

Thanks!

Originally Posted by ActedWizard0646
I decided to restart my pc again and it seems to have fixed the problem.

Hi ActedWizard0646!

Glad to hear your second restarted fixed the issue.

If you encounter further issues or have any questions, please let us know.

Thanks!

Hi Rarrier!

Sorry to hear you are losing sound in-game. Thanks for the videos.

To help us investigate, please answer the following questions:

- Please describe the audio issue you are having. (Example: Muffled gun audio, missing footsteps/gun audio, reverse audio)
- Does it happen on specific maps? What maps have you noticed these audio issues on?
- Do you use WiFi or LAN connection?
- Did you notice the issue only on the replay cam playback? Live in game? Or both in game and on the replay cam?
- What happened prior to the audio issue occurring? (Did you equip a certain weapon? Did you walk a certain way? Clips are helpful!)
- Can you describe your audio set-up? (Plugged in the monitor, plugged in the controller, using a home cinema system, set of speakers, etc)

Thanks!

Originally Posted by Faded_Sausage
Also have the expired challenge issue and i cant collect my rewards behind it

Hi Faded_Sausage!

Sorry to hear you have issues with this challenge.

Just to confirm the issue, was the issue that the progression was not being counted and it didn't complete?, That you completed the challenge, but pressing the button didn't work? or you pressed the button, it showed as redeemed but didn't get the item in-game?

Thanks!

Originally Posted by panniq-
Im already install R6S on my PC from Epic Games louncher to folder D:\Epic Games\Unreal Engine\RainbowSixSiege
When i start a game from Epic Games Uplay open window with activation code request.
I tried to set path to game folder on Uplay but its doesn't work for me.

What i need to do??

Hi panniq!

I am sorry to hear you being asked for a key. In this case, please follow these steps:

Please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Do note, that the Uplay client must be fully shut down at th... Read more

Originally Posted by panniq-
Thanks for the help!
I fixed it by myself:
I deleted the game from the EGS and installed it in Uplay and its start working!

Great to hear, panniq!

If you have any further issues, please do let us know.

Originally Posted by Husow070-.-
This issue is since six inventational and still not fixed how long we have to wait me and other feeling scammed.

I am sorry, Husow070.

Once we have more information, we will let you know.

Thanks!

Originally Posted by rgfvvgft6565
I tried saving a video clip but didn’t show it sadly, I didn’t expect it to happen but it’s fine now because turns out it was only a 30 minute ban just a shame me and my team lost some mmr for it.

Sorry to hear that. If you do come across anyone you suspect is affecting the connection, please try to report them in-game. If not able to, please provide their usernames on ... Read more

Originally Posted by Bruschi25
Do I was trying to get my main elite skin call and I Accidentally got black beard’s elite skin so can I get my r6 credits back and black beards elite skin taken back my account is im_jewlessGg PS4

Hi Bruschi25!

I am sorry to hear you accidentally purchased the wrong skin.

I am afraid we are not able to refund in-game purchases or swap them.

I am sorry for any inconvenience caused.

Hi Th3rst!

Thanks for reaching out about your concerns about Mouse and Keyboard on console.

I appreciate you’re eager to know Ubisoft’s stance on console players using Keyboard and Mouse in-game.

This is a complex topic involving hardware, live services, and security. We are working to deliver a global and reliable solution for detection but do not have more info yet as investigations are ongoing.

Thanks!

Originally Posted by Th3rst
So, there are intentions of doing something to get rid of MnK users on console? If so do you have any idea when we could expect that to come into play? Even just a rough estimate.

I am afraid the information above is the latest we have.

Please do keep an eye out on the ... Read more

Originally Posted by YellowHoot
Ya thats pretty greasy I thought they would reverse it but guess not.. Is there a way to gift purchased skins to another account?

Hi YellowHoot!

I am afraid that it is not possible to gift skins to another account.

I am sorry for any inconvenience caused.

Originally Posted by G2L_Tesla500
didn't see that it said console on it

No worries.

In this situation, can you please try the steps in this article.

If you still have issues, can you please create a ... Read more

Originally Posted by Morpheo2201
https://game-rainbow6.ubi.com/en-gb/...eed7/terrohunt

I also have completed over 20 terrorist hunts and have yet to receive the rewards. Could you please fix.

Originally Posted by ...

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