Ubi-Houck

Hi there!

Sorry to hear you still having issues with the Wire Scavengers Secret Side Mission.

I can confirm we are still looking into this.

Thanks!

Originally Posted by SirHarryPierce
Should they also be unlocked in club challenges now, since they are both grey still.

Apologises, can you please check this again?

Thanks!

Originally Posted by RodLosAngeles
This quest is still broken. I ran into the same problem today. Just one more bug to add to the long list of unfixed bugs in Anno 1800. Thanks a lot, Ubisoft.

Hi RodLosAngeles!

Sorry to hear you still have issues with this quest. Could you please try attempting it on a fresh new save?

Thanks!

Originally Posted by lolo_988
I same probleme here i open a ticket for a maj location (11208222 )
I can lauch it by uplay but i have no register key for EPIC.

Thank

Hi lolo_988!

I have checked your account and can see you have Uplay version of the game. You do not need Epic client to play.

Originally Posted by yezzum2
Wow, just purchased the game and had the same activation code issue. Looks like this has been around for well over a year.

...

Read more

Originally Posted by SirHarryPierce
Oh, ok.

Do you have a link or something? Both are not unlocked in Ubisoft Launcher

Mmm, google found it; PLEASE USE THE FOLLOWING REFERENCE NUMBER 11499022.

Hi SirHarryPierce!

Thanks for the image, I have unlocked those two challenges for you.

Thanks!

Originally Posted by Seigiku
You constantly write that contact support. I have wrote. I was told that they are working on the problem.
Released a new update 7.2. The problem has not been solved, and if we can see messages on the forum, the problems has increased.

I can't play Anno 1800 already one week, because i want this special guest and i don't want to have this problem in the future.

Hi Seigiku!

Sorry you are experiencing this issue.

I can confirm we are still investigating this one.

I am sorry for any inconvenience caused.

Hey everyone!

As mentioned by my colleague, please do create a ticket on ... Read more

Hi Piter-0803!

Thanks for the images and report of this rope not working.

Just to confirm, have you encountered this multiple times or did it not work in this one instance?

Thanks!

Hi SEM_N3XUS!

We ask that all posts on the forum are in English.

If you would like support in another language, we do offer support in other languages which you can find ... Read more

Originally Posted by dojacat69
no bueno

Hi dojacat69!

Are you also facing this issue?

Thanks!

Hi Cripto0o!

Sorry to hear you came across this player being abusive. Thank you for providing this report and image.

Due to the naming and shaming policy on the forums, I have removed the name and image. We will pass it along to the Rainbow team to investigate.

You can also send reports yourself in-game, see this article.

Thanks!

Hi Pengue.G2!

You will be able to change your username on the 1st April.

Thanks!

Originally Posted by V1b3_Dreams
Hello i just got banned for playing casual
I was playing with my friends and out of nowhere we got a suspend for ranked and unranked while we were playing casual and i got a 24 hour ban
and yesyer the same thing

Sorry to hear that, V1b3_Dreams!

Did you get disconnected first? If so, what was the error code on that?

Was this a one off or have you encountered this before?

Thanks!

Hi EmoOwO!

Sorry to hear your account got flagged. I checked your account. In this situation, I would ask you to wait 48 hours and try to purchase the desired item again. During this time, no purchases should be attempted.

Please make sure you are using the right region for your location and that also matches your Steam account. Also make sure that you are not using an VPNs.

Thanks!

Originally Posted by Notmeanymore
I bought the pass on my smurf account and suddenly my year 1 ops have disappeared today. Any fix to this?

Sorry to hear you lost those operators, Notmeanymore.

Could you confirm was that the Year 5 pass you purchased? As for the Year 1 operators, where did you original purchase these from? (Deluxe edition, pass, R6 credits, renown and let us know if was shared from another account)

Thanks!

Originally Posted by Abluecup
Ps4
Missing content: Y1 Operators
When did this begin:March 17 2020
Is any of this content shared to/from another account: Yes, off of a different account .

Thanks for providing this information, Abluecup!

I am sorry to say that this content is not cannot on PS4.

Please see our article here.
... Read more

Hello!

The Player Support section of the forums is here to help anyone having issues with the game. You are more than welcome to share any feedback you have on our Feedback section of the forums.

I have removed the feedback post. For those having this issue, please do check out the posts by my colleague.

Thanks!

Thanks for confirming that information, you are correct that International Store is recommended for Lithuania. I have checked and there is no restriction for Lithuania and no known issues regarding this.

Please follow the steps in this article. Also make sure you not running any VPN type software.

If the issue persists after that, could you send us a screenshot of the error?

Thanks!

Originally Posted by Luckydevil_010
Hay mod can you confirm your fn devs are going fix sound in the next decade. Its been freaking broken since white noise but hey its console and they arent esports ppl so yall dont care.

Hi Luckydevil!

We are investigating.

Could you please answer the following questions, in order to help with the investigation of the issue?

- Could you send us a video of the issue? From that video, please also confirm:
- Platform (PS4/Xbox One)
- Map(s) affected
- Connection used (Wired? Wifi?)
- Does the sound error occur in replay cam? (death cam)
- What happened before you started to experience the sound ... Read more

Originally Posted by Choster92
I bought credits from de ps store but still haven’t recevied them

Hey Choster92!

I am sorry to hear you did not receive your R6 credits straight away. Please allow 24 hours for them to be added.

If you still not receive them after waiting, please reach out to our team with image of email and proof of purchase. You can find more information ... Read more