Ubi-Houck

Hi everyone!

Sorry to hear you having issues with activating and launching your game.

Firstly, it's always good to empty the cache of Uplay PC if you are having any issues.

For those purchased on Epic, please make sure you have your country/region on both the Epic and Ubisoft accounts as the same. If this is not the case, please ... Read more

Originally Posted by Morpheo2201
https://game-rainbow6.ubi.com/en-gb/...eed7/terrohunt

I also have completed over 20 terrorist hunts and have yet to receive the rewards. Could you please fix.

Originally Posted by ...

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Originally Posted by G2L_Tesla500
I got a 30 min suspension for when my game crashed and then it failed to reconnect to the server and stated the server connection was lost. I just feel that I shouldn't have gotten a suspension for something that wasn't even my fault.

Hi G2L_Tesla500!

Sorry to hear your game crashed and you were unable to reconnect.

Did you receive any error message when you crashed?

Was this a one time crash or has this occurred often for you?

Thanks!

Originally Posted by Husow070-.-
This is not what i ment to hear this is the same answers that custom support also said to us. Can you please answer my second question?

Hi again, Husow070!

I referenced your question in my reply that I am afraid we do not have that information yet.

Please do keep an eye on our News & Announcements section.
... Read more

Sorry to hear you both are having this issue. To rule out some potential causes, could you please do all the steps in this article for Xbox One?

Thanks!

Originally Posted by Drose1.ft
I've been missing 4 pro league sets for awhile. Has any your skins & uniforms returned? I've uninstalled game countless times. Also reinstalled the add ons multiple times. Nothing seems to work.

Hi Drose1.ft!

Sorry to hear you lost your Pro league sets.

Please contact us on Facebook or ... Read more

Hi there!

We ask that all posts on the forum are in English.

If you would like support in another language, we do offer support in other languages which you can find ... Read more

Originally Posted by Ang3l_BB
i checked my email and have been receiving multiple emails saying that my purchase might have been a possible fraudulent purchase and has been blocked because of that. it suggested that i check my 2-step auth to try and fix it that way but that didnt help either

Thanks for the update and information. In this case, so we can talk to you about the account, please contact us on ... Read more

Thanks for the image!

We have reported this issue to the Rainbow team to investigation.

Thanks!

Originally Posted by Husow070-.-
How can we show a picture in the first place if we never couldn't connect our twitch account with ubisoft drops there is no way we could get an reward.

Hi Husow070,

I am sorry to hear you are having issues with connecting your Twitch account to receive the drops.

The reason I asked for this in my first reply is due to the the lack of information provided, they did mention receiving loot which I assumed was they had the drop in Twitch, however did not get it in-game. This is where that screenshot is helpful for us to help regarding that.

Regarding not being able to link, what error message do you receive?

Tha... Read more

Hi Wakizashi14!

I am afraid we are not able to discuss your account here on the forums, please do reach out to the team in one of the links my colleague provided above.

Thanks!

Hi Psyzcro!

Sorry to hear you do not find the game in your library.

Please first launch the game from the Epic client.

If you have any issues or the game still does not appear, please reach out to our team in a ticket or private message on social media with your account details.

Thanks!

Hello Hoopoe0X and KeJiat_Twitch,

Sorry to hear you having issues launching the game.

Please do the steps provided by my colleagues in this forum thread.

If you still have issues, please do contact us via a support ticket.

Thanks!

Thanks for providing the information and image. We are aware of this issue with the error message "An error occurred while enabling rewards. Please contact Customer Support".

I just want to be clear that we are currently investigating this. I am afraid that we do not have an update to this investigation at this time which includes receiving the rewards. I am not saying it won't happen, only that we do not have that information yet.

The line of troubleshooting we are recommending is to rule out any other causes and the result of the troubleshooting do help with our investigation, so I do want to thank you for reaching out to our teams and keeping us informed.

The two lines of troubleshooting we are looking at are both ... Read more

Hello there!

Sorry to hear you having issues with your Twitch Drops.

Please contact us via a support ticket and include an image of your Twitch inventory that shows the drop and your Twitch username.

Thanks!

Originally Posted by Ivancc2001
I am also unable to access the content, but I am on PS4 and bought the game from the PS Store. I am in fact 18, and I still cannot view my stats.

Hi Ivancc2001,

I recommend double checking your account details here.

Please do ... Read more

Hi TheExecutor_31!

Sorry to hear you have received this error as well.

I can see in your ticket my colleagues have replied to you. We do not have any further information at this time. We are investigating.

Thanks!

Originally Posted by Ang3l_BB
when i try to buy the $20 pack of R6 credits (im paying from my steam wallet, where i got the game from) it doesnt give the credits. (im also trying to make the purchase from the game itself since i cant buy the credits from the steam store) all it does is take me back to the currency pack store page not even giving the credits (obviously)

Hi Ang3l_BB,

Sorry to hear about your issue purchasing R6 credits.

When you are not given the credits, did it take a payment from you?

Do you receive any error messages?

Thanks!

Hello there,

Sorry to hear you both are not received the skin for completing Article 5.

Could you go to the IQ's loadout and look for the skin in the Aug A2. If not there, can you screenshot that menu?

Thanks!

Originally Posted by SirHarryPierce


Thank you.

My pleasure!

Please do let us know if there is anything else we can help with.

Thanks!