Ubi-Keo

@t0rv4lds I'm not sure what prevented you from obtaining the key previously, however I am pleased that you were able to collect it today and open the SHD cache.

I will pass your feedback on to the development team.

@lexibrat_ I'm sorry that you have been experiencing issues since March.

The development team are aware that some players have been experiencing issues with the game crashing and they are still investigating. Unfortunately issues such as this can be complex and more difficult to reproduce and to identify the cause. On PC all players will have different setups, this is why the team have been gathering system files from players affected.

With regards to the graphical issues, can you provide a more detailed description of this along with some examples, it's possibl...

@wimpmiester Could you also answer those questions that I posted above and provide a video as an example if possible, thanks.

@Pssdoff99 Thanks for answering those questions, I will forward them on to the development team. Can you also provide a video if possible?

I'm afraid I still don't understand your question about the forums.

@echolecter You mentioned that you experience this issue with any vendor in the game not just Cassie. Are you able to provide a video of this as an example if possible?

@pssdoff99 I'm sorry to hear that you are not able to purchase any items from Cassie.

This issue has been reported previously, however the development team have been unable to reproduce it. Could you please confirm the following:

• Were you in another players session when you interacted with Cassie Mendoza?
• Did you finish the bounty from the Snitch before you interacted with her?
• Did you have some misleading information from the Snitch regarding Cassie Mendoza?

Can you also provide a video that shows you interacting with Cassie and to show that she has no items for sale.

I also don't understand your question with regards to the forums? Could you please explain in more detail?

@dracosveen I'm sorry to hear that you are experiencing this issue.

I can confirm that the issue was reported and investigated, however the development team were unable to reproduce the issue which is why there has been no fix for it.

Could you please provide a video to show that you are unable to enter the Technology Laboratory and I will forward this on to the development team again for further investigation.

@kevoroid I'm afraid there are no further updates. The development team have been unable to reproduce the issue so far which is why there is still no fix for it, however they are still investigating.

@t0rv4lds Were you able to collect the key from the white box on the wall rather than the flame thrower enemy as mentioned in this thread? This appears to have worked for other players.

@lexibrat_ I am sorry to hear that you are experiencing crashes and issues with the graphics in The Division 2.

As with all issues such as these we would provide you with some troubleshooting to try and then we would need to obtain your system files to investigate further and also request any videos you can provide as examples as you mentioned in your post.

Therefore I can only recommend following these ...

@mhirir I am sorry to hear that you have experienced this kind of behaviour whilst playing the Dark Zone.

We appreciate any help from players to ensure a positive gaming experience. 

I have removed the video from this thread as we do not handle player reporting via the forum, we advise to do this ...

@DDT As Adrian-11 kindly mentioned you can start 'Warlords of New York' by going to the helipad outside the White House (Base of Operations)

Please check the support articles below for more information:

Starting ...

@t-m I am sorry to hear that you have experienced issues with that particular player.

We appreciate any help from players to ensure a positive gaming experience. 

I have removed the players username from this thread as we do not handle player reporting via the forum, we advise to do this in game or you can also contact support via one of the support channels:

...

@t0rv4lds I'm sorry to hear that you are experiencing this issue.

It was originally reported in March 2020, however the development team have been unable to reproduce the issue during testing. They were able to collect the utility key from a white box and not from the flame thrower enemy.

Could you please try obtaining the key from the white box on the wall in the room where you shoot the circuit breaker to open the door as shown in the images below:
...

@kaefr I'm sorry to hear that you and your friend are experiencing issues with hunters not spawning. Players had reported this sometime ago, however the development team were unable to reproduce the issue and managed to collect all of the hunter masks.

I can see that another player provided a workaround in this ...

@sasorisan1 Thanks for your feedback, I'll pass it on to The Division 2 team.

@kerkamint38 I can confirm this issue has been reported and is being investigated.

Could you please provide a video as an example and I can forward this on to the development team.

@kazu82 Im sorry to hear that you are experiencing low fps when you restart the game.

Can you please try the troubleshooting steps in the support article here.

If the issue persists, could you please submit a ...

@ms-luna-_-jay To confirm is the skin missing when you try to equip it or does it not appear on your weapon when you have equipped it?

Can you also provide a video or some screenshots of this please.

@dimitris_pap I'm sorry to hear that your character is missing. Could you please contact support via one of the following support channels for further assistance:

Facebook
...

@mrbdur Apologies for the late response. Could you please upload the video to YouTube or something similar then copy and paste the URL link into this thread.

@Eckenfeld ...