Ubi-Keo

Ubi-Keo



10 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@thenorfolkian Thanks for sharing the link to your previous post you created for this issue.

@guest-IMP3B7mq ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you have experienced issues receiving your authentication code to access your account. I understand that the lockdowns due to Covid have been difficult and gaming has brought a lot of people comfort and social interaction.

Could you please check your spam/junk mail folder first as the emails may have been filtered, however if there is nothing in there then can you please contact support via live chat for further assistance and they will help you regain access to your account. You do not need ... Read more

09 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@guest-bsez5slg I'm sorry to hear that you are experiencing this. I can confirm there is a known issue at the moment that is affecting multiple games.

Please keep checking ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@azhrei21 I'm sorry to hear that you are experiencing those issues.

I can confirm that the long loading times has been reported and is being investigated, we have a mega thread for that issue ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@guest-imp3b7mq @Azhrei21 I can confirm that this issue has been reported. The golden glow is related to Idunn's Heart ability and Eivor should glow when this is active, h...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@superfly_boss Your Jomsviking will gain more ranks by successfully completing all objectives of one of the rivers in River Raids game mode. If you are looking to recruit higher ranked Jomsvikings from other players, you will have to upgrade the Jomsviking Hall.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@ultrablacktiger Can you please make the video public as it is currently private and cannot be viewed, thanks.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Antzatthepub @whackinghorse11 Yes could you please provide a video showing this issue and I will forward it on to the development team to investigate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@wrkncacnterk Thanks for the images provided.

I can confirm that this has already been reported and the development team are aware.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@capnkel I can confirm that this issue was reported previously, however the development team were unable to reproduce it.

I have informed them that we have received another report so that they can investigate again.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@paolosnake We are only able to assist you in English on this forum. If possible, could you please translate your question for me?
 
Alternatively, you could create a support ticket and choose your native ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@gladi8ordude I'm sorry to hear that you are also experiencing issues with this quest.

It appears that your issue is different to what the other players in this thread have experienced as you are unable to collect a key to open one of the doors that contains one of the main keys required, where the other players have collected both keys but are unable to open the main door. Could you please try loading a previous save and try completing the quest and confirm if you encounter the same issue.

...

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08 Sep


06 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Apologies for the late response.

I am sorry to hear that the connectivity troubleshooting has not helped to resolve the issue.

As this is an old thread could you please create a new post in future as bumping older threads to the top causes forum traffic and clutter and moves more active threads down the page. For more information please check the ... Read more

01 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@virtualawesome I'm sorry to hear that you are experiencing this.

Could you please record a video moving the camera to show it from different angles and then use the share button and upload it to YouTube. Once it is uploaded you can paste the URL link into this thread and the video should be added.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@edudenas I'm sorry to hear that the issue persists.

Before we can report this to the development team to investigate we would require the Ubisoft account username that is linked to your PlayStation account to play the game. I checked the account you have used to post here on the forum and no games have been played on there.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@elventis Thanks for the information provided.

Could you please upload the video to YouTube then post the URL link in this thread, that should work.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@flexibletick I'm sorry to hear that you are unable to fight Goneril.

You mentioned the first you fought her you power level was too low, however you mentioned that you are now unable to interact with her body. Did you manage to kill her the first time or did something happen? Such as the game crashed or you quit the game during the fight?

Can you please provide a video. In the video can you show the map to show if the icon is still showing at the location and also show that you are unable to interact with her.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@azullfr @HesitateYou I can confirm that this has been reported previously and the development team are aware.