Ubi-Keo

Ubi-Keo



29 Jun

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@OBu42 @misscoolcat Thanks for the link to the previous thread that was created for this issue.

I have looked into this and I can confirm that it is still being invest...

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23 Jun

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@jrwuplay58 Thanks for confirming this. Yes please, if you encounter the issue again please record a video and update this thread and we will report it to the Assassin's Creed Valhalla team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Please find below a list of Topics and Links we think you will find interesting and informative.

GENERAL LINKS

- Assassin's Creed Official Website
- Ubisoft News: Assassin's Creed...

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    Ubi-Keo on Support Forums - Thread - Direct

Community Developers, Community Managers, Community Representatives, Support Staff, and Moderators


Community Developers are Ubisoft employees who work in our development studios hand in hand with game production teams to form a bridge between the developers and gamers with the help of other members of the Community team. They are there to inform you about updates and happenings with their respective games, as well as to take your feedback to the developers to help improve current and future titles where possible.

Community Managers & Community Representatives are Ubisoft employees who assist the Community Developers in making players voices heard. They are also tasked with delivering the strategy of the Community Developer and are regularly kept informed on upcoming titles, patches and so on. They will pass on as much information from Ubisoft as possible. Community Managers and Community R...

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    Ubi-Keo on Support Forums - Thread - Direct

13. Double Accounts and Account Management Guidelines

Creating an extra account is not allowed, as specified in the Ubisoft Terms of Use. Second or further accounts will be removed from these forums. Creating additional forum accounts to get around a temporary ban will also result in a permanent one. If you believe you’ve been banned for spamming unfairly, please contact our Support Team to start an investigation.
 
Character accounts (i.e. creating a duplicate pretending to be a fictional or real person), or accounts impersonating an Ubisoft representative, will lead to an immediate ban. This also applies to using existing accounts to post lock messages or other actions impersonating a moderator. Ban decisions are also final and not up for discussion.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

12. Private Messages to Ubisoft employees

Many Ubisoft employees here on the forums have their private messages enabled so that they can be contacted regarding sensitive matters (e.g. infractions, cheater reports, account-based issues), other players' behaviour on the forums, or for discussions that would be better held in private.

Contacting Ubisoft employees through private messaging to get a quicker reply on a question/subject already raised through a public thread (e.g. to receive an update on a bug or ticket status) is strongly discouraged, and replies cannot be guaranteed. Private messages are subject to the same rules as the rest of the forums, so please do not abuse these or misuse them.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

11. Flagging Posts

If you see a post that you think breaches our terms of use and needs to be brought to the attention of a moderator, please flag it to us by clicking on "Flag" under the post and entering more information in the provided fields. While it is not always possible to deal with a flagged post immediately, all flagged posts will be dealt with accordingly if they require it. Abuse of the flag system is subject to the same rules as abuse of any other system on this forum, so please do not misuse this feature.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

10. Posting Language

As this forum is managed by Ubisoft US and UK teams, we ask that all posts on this board are made in English so we can effectively moderate. Our older Ubisoft Forums are available in other major European languages, so if you would like to seek support or advice in another language, you are welcome to try there by clicking on the language flag in the far-right of the navigation menu and choosing your preferred language. We also ask that you avoid “text speak”, “leet-speak” or posting in all caps as this can be considered rude or make posts difficult to read.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

9. Posting in Old Threads

Where possible, please avoid posting in threads that are reasonably old (2+ years) as they are likely to be outdated and/or irrelevant, especially when reporting a bug or seeking technical support from Ubisoft Support.

If you are unable to find a relevant recent thread for your query/topic, it would be best to start a new thread, so that any other players having the issue at present can also share their experiences and you can be provided with the latest information.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

8. No bumping

Making short posts made with the sole intention of keeping a topic near the top of the board is called “bumping”. This raises forum traffic and clutter unnecessarily, and means that other active threads are moved down the page. As such, bumping is not allowed, and posts in this vein will be removed. Repeat offenders may also have their posting privileges removed.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

7. Stay on topic

When posting in a thread, please make sure that the thread is relevant to your query / issue, and that you would not be derailing the existing topic by replying. When creating a thread of your own, be sure to post in the right forum for the game in question, and take the time to search for an existing / appropriate thread (including sticky threads, as these are available for many reported issues in the Player Support sections in particular) before doing so.

Threads that are off topic, or become so, may be moved or locked. We have specific forums for each game, some of them with their own Off Topic area, so if you would like to discuss something outside of the box, this is the best place to post where available.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

6. No spamming

Repeatedly posting the same post or topic in a forum, or across multiple forums, is considered spamming. Such posts will be locked, edited or removed. Intentional off topic or nonsense posting is also likely to be considered spam and will receive the same treatment, especially if this takes an existing thread off topic. This applies to both written text and image posting which also includes memes.

If you think of something else you want to add to the thread, please use the Edit button rather than making multiple posts in a row as this may also be seen as spamming, whether intentional or not.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

5. No Trolling

This includes:
• Creating threads for the sole purpose of causing unrest on the forums
• Causing disturbances in forum threads such as picking fights, making off topic posts that ruin the thread, insulting other posters
• Making posts designed to or likely to get inappropriate responses.

See ...

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    Ubi-Keo on Support Forums - Thread - Direct

4. No Flaming

This includes any kind of personal insult, flame or intimidation. Responding in kind to a flame message is viewed as equally unacceptable, regardless of who started it. If you believe you are being insulted or otherwise flamed by another poster, please send a private message to any forum community staff rather than responding. This applies to both written text and image posting. 

There is no need to turn disagreements into heated arguments. Rather than letting these threads become flame wars please agree to disagree or the thread is likely to be locked.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

3. Content of the posts (including Images, Videos, Links)

All the content within these forums is subject to the Forum Rules including and in addition to the following:

All the content posted (Images, Videos, Links, Posts) must NOT....

3.1 Feature content that is threatening, malicious, defamatory, false, pornographic, paedophilic, obscene, vulgar, racist, xenophobic, hatred inciting, sexually explicit, violent or contrary to public decency. 
3.2 Contain foul language not permitted on the boards with or without symbols to disguise their intended purpose.
3.3 Insult, harass, abuse forum members, mods or staff of the boards or Support.
3.4 Contain quotes, conversations, or chat logs, posted by members, mods or staff either on these boards or elsewhere.
3.5 Incite or promote hate groups, or groups designed to troll and /or flame across the forums.
3.6 Mention, incite or promote physical violence towards other individuals or...

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    Ubi-Keo on Support Forums - Thread - Direct

2. Inappropriate Content

We want to create an inclusive and welcoming environment for all gamers of all ages where everyone is treated equally and respectfully. As such, any posts containing; profanity, obscenity, insults, personal attacks, accusations or abusive language will be edited or deleted and will result in a warning or, in severe or persistent cases, a ban from the forum.

This forum also uses a language filter to remove words that we consider inappropriate for use here. Such words will be replaced with asterisks (*) or other characters. Working around this swear filter in any way, including using asterisks or acronyms, is still considered swearing and therefore not permitted. Signatures, avatars, banners, titles and other images must also follow these rules.

Comments targeting minority groups are likely to result in immediate banning. Discussion of software piracy in any of its forms is strictly not allowed on these boards. “Pira...

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    Ubi-Keo on Support Forums - Thread - Direct

1. Online Safety

We strongly recommend you do not arrange to meet anyone from these forums. Always consult a parent or guardian if appropriate. You should also not give out personal contact details, including your real name, phone number, email or home address. The internet offers numerous social sites that provide blogging, file sharing and messaging services and are safer than handing out personal contact information.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@a2020a123 Thanks for confirming this, the issue has already been reported and the development team are investigating.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@a2020a123 Thanks for confirming this, the issue has already been reported and the development team are investigating.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@a2020a123 Thanks for confirming this, the issue has already been reported and the development team are investigating.