Ubi-Keo

Ubi-Keo



23 Jun

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@liuliuliu250 @GLADI8ORDUDE Thank you both for your response, I'll forward this information on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@liuliuliu250 @GLADI8ORDUDE Thank you both for your response, I'll forward this information on to the development team.


22 Jun

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@a2020a123 I'm sorry to hear that you are unable to collect the Arc of Elan bow. I can confirm this was previously reported and the development team are investigating.

Please ensure you have the latest update (1.2.2) installed and also try verifying your game files then try again.

If the issue ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@a2020a123 I'm sorry to hear that you are unable to collect the Arc of Elan bow. I can confirm this was previously reported and the development team are investigating.

Please ensure you have the latest update (1.2.2) installed and also try verifying your game files then try again.

If the issue ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@a2020a123 I'm sorry to hear that you are unable to collect the Arc of Elan bow. I can confirm this was previously reported and the development team are investigating.

Please ensure you have the latest update (1.2.2) installed and also try verifying your game files then try again.

If the issue ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@jrwuplay58 I'm sorry to hear that you are experiencing this. Could you please provide a video of the issue or did you only encounter this once?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@blininger I'm sorry to hear that you are unable to confirm the kill for 'The Seed'.

Can you please ensure that you have the latest update (1.2.2) installed then try again. If you already have the latest update installed can you try loading a previous save before you killed 'The Seed' if possible then try again. If this is not possible due to losing too much progression then can you go to the location where body is and create a manual save, after you have done that exit the game then load the manual you save you have just created and see if the body becomes accessible. ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@blininger I'm sorry to hear that you are unable to confirm the kill for 'The Seed'.

Can you please ensure that you have the latest update (1.2.2) installed then try again. If you already have the latest update installed can you try loading a previous save before you killed 'The Seed' if possible then try again. If this is not possible due to losing too much progression then can you go to the location where body is and create a manual save, after you have done that exit the game then load the manual you save you have just created and see if the body becomes accessible. ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@blininger I'm sorry to hear that you are unable to confirm the kill for 'The Seed'.

Can you please ensure that you have the latest update (1.2.2) installed then try again. If you already have the latest update installed can you try loading a previous save before you killed 'The Seed' if possible then try again. If this is not possible due to losing too much progression then can you go to the location where body is and create a manual save, after you have done that exit the game then load the manual you save you have just created and see if the body becomes accessible. ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@garbo3 Could you please go through the PS4 troubleshooting steps then try again. If the issue persists can you provide a video that shows how long it is taking for you to load into the game if possible, thanks.

...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@garbo3 Could you please go through the PS4 troubleshooting steps then try again. If the issue persists can you provide a video that shows how long it is taking for you to load into the game if possible, thanks.

...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@garbo3 Could you please go through the PS4 troubleshooting steps then try again. If the issue persists can you provide a video that shows how long it is taking for you to load into the game if possible, thanks.

...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@mikedeclerico I'm sorry to hear that you are experiencing this on the latest update.

Could you please try uploading a video to YouTube then post the URL link in this thread showing the information that was requested in my previous response.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@DarkkSituAzn Thanks for the video provided, I have reported this to the development team to investigate.

Can you try loading a previous save before you started the quest if possible then try completing the quest again to see if it works. Can you also confirm if you have the latest update (1.2.2) installed?

@UbingMitta Are you also unable to move Eivor when you encounter this issue the same as DarkkSituAzn?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@DarkkSituAzn Thanks for the video provided, I have reported this to the development team to investigate.

Can you try loading a previous save before you started the quest if possible then try completing the quest again to see if it works. Can you also confirm if you have the latest update (1.2.2) installed?

...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@DarkkSituAzn Thanks for the video provided, I have reported this to the development team to investigate.

Can you try loading a previous save before you started the quest if possible then try completing the quest again to see if it works. Can you also confirm if you have the latest update (1.2.2) installed?

...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@GLADI8ORDUDE Can you also confirm which hair style Eivor has equipped.

@liuliuliu250 Can you confirm if you are using a male or female Eivor? And can you also...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@GLADI8ORDUDE Can you also confirm which hair style Eivor has equipped.

@liuliuliu250 Can you confirm if you are using a male or female Eivor? And can you also...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi all,

We haven't received any other reports of issues with the loading times since the latest update, however I will still forward this onto the Assassin's Creed Valhalla team to investigate. Could you all please provide a video that shows how long it is taking for you to load into the game.

@azullFR Thanks for going through the troubleshooting provided. Reinstalling the game would be the last thing that we suggest. I understand that your bandwidth may be slow or capped, however it is something we suggest trying. I am unable to promise that this will improve th...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi all,

We haven't received any other reports of issues with the loading times since the latest update, however I will still forward this onto the Assassin's Creed Valhalla team to investigate. Could you all please provide a video that shows how long it is taking for you to load into the game.

@azullFR Thanks for going through the troubleshooting provided. Reinstalling the game would be the last thing that we suggest. I understand that your bandwidth may be slow or capped, however it is something we suggest trying. I am unable to promise that this will improve th...

Read more