Ubi-Litten

Thanks for confirming this, I can see you have been able to contact a member of our support team via out Live chat service so if possible could you confirm whether you have been able to get this query resolved or whether you would require further assistance.?

Thanks for providing this feedback and sorry to hear you have not been able to get this resolved using the troubleshooting steps provided. If you cannot resolve this with our basic troubleshooting we would require further information to be able to get this looked into. If possible could you provide your system reports along with as much information as possible using the steps advised at the bottom of our troubleshooting support article, or for ease of access the links below:

Generating a DirectX Diagnostic Report

... Read more

Hi there, thanks for getting in contact however as advise we are only able to support using English in these forums.

If you still require assistance and would like to request support in your preferred language, please open a ticket with us here.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

Hi all, sorry to hear you have experienced this in game and apologies for the slight delay responding to your query. If possible could you confirm whether you were able to get this resolved using the suggested steps above or whether you would require further assistance.?

Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please open a ticket with us here.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

Thanks for providing this footage, we will certainly be sure to forward this to our game team for further review. In the meantime, please keep an eye on our official website along with these forums and our social media outlets for any further news and information as soon as this may be available.

Thanks for providing this feedback and sorry to hear you have experienced this in game. I will certainly be sure to forward your suggestion to our development team for further review but in the meantime, if you have any further suggestions or would like to provide any additional feedback, please feel free to let us know.

Thanks for getting in contact and apologies for the slight delay responding to your query. While I are sorry you have experienced this we appreciate you getting back in contact and letting us know how you were able to get this resolved. While I hope you do not experience this again, please feel free to let us know if you require any further assistance or would like to provide any additional feedback.

Thanks for getting in contact and confirming this information. While we hope yo udo not experience this again, please feel free to let us know if you require any further assistance.

Thanks for getting in contact and sorry to hear you have experienced this list of issues while playing The Division 2. If possible could I ask you to provide some screenshots showing how this occurs in your game or a short video clip if it is easier to explant this visually. Once we have this information we will have a better understanding of these instances and will be able to get this forward to our development team for further review.

Thanks for getting in contact and providing this feedback, if possible could I ask you to provide a series of images or short video clip showing how this occurs and we will be sure to get this forwarded to our development teams for further review.

Thanks for getting in contact and sorry to hear you have not been able to receive this discount code. This should have been displayed on the page after redeeming this but if you require further assistance, please feel free to contact us directly so we can assist further.

The fastest way to do this would be directly through our "... Read more

Sorry to hear you have experienced these difficulties contacting our support teams, I have checked your account and can see you have recently spoken with a member of our Live Chat team. If you require further assistance with the steps provided or are still unable to get this resolve after working through these you can update your case at any time via the "My Cases" section of our support site. Thanks for your patience while we looked into this for you.

Thanks for getting in contact and sorry to hear you have experienced this in game. If possible could you confirm whether this was a one off occurrence or if his happens every time you are checking your Heroes screen while in matchmaking.?

Hi there, sorry you are still experiencing these issues while launching For Honor. While I understand you may have already completed some of these steps, could we ask that you have attempt our basic troubleshooting steps as outlined in this support article.

No problem, thanks for providing this feedback and letting us know what was causing you to experience this issue. I will be sure to get this information forwarded for further review but in the meantime, if you have any further queries or would like to provide any additional feedback, please feel free to let us know.

Thanks for providing this information and video clip, I have recently responded to your Steam forum post regarding this issue but in case you view this first, could I possible ask that you contact our support teams directly with this video clip along with further information of your device network settings and your internet service provider.

Also, if you could confirm whether this occurs in every match you play, the game server / data center you are connecting to if known and if possible the approximate time you are attempting to access these services.?

Again, the fastest way to get this information to us is posted in the response above, but if you have any problem doing so or have any further queries, please feel free to let us know so we can attempt to assist further.

No problem, thanks for providing this information however we would not be able to verify your accounts or discuss this via these open forums. If possible could you contact us directly using one of the methods linked above and we will be sure to get this looked into further for you.

Thanks for confirming this information and sorry to hear you are still experiencing this issue after working through our connectivity troubleshooting guide. So we can get this looked into further would you be able to contact us directly with further details or your service provider and also an image showing your network settings.

the fastest way to contact us is directly through our "... Read more

Thanks for confirming this information, the reason we have asked you to contact us directly is due to not being able to discuss specific details regarding your Ubisoft account or request confirmation of these transactions via this open forum. Please note, while out Twitter support is not a live chat service one of our support agent will get back to you via your direct message as soon as possible, but you can always contact our "Live Chat" service when this is available.

In the meantime, as the error message you have provided is caused by attempting to log into a different Ubisoft account than the one this game license was activated on. As a short term workaround you may wish to fully log... Read more