Ubi-Milky

Hi everyone, thanks for posting in the thread, an investigation into this was opened recently where players experience the 'Unlock Failed' message when trying to open an Alpha Pack.

If you have exhausted the troubleshooting given for your platform -

PC - https://ubi.li/YPwnl
PS4 - https://ubi.li/12soI
PS5 - ... Read more

No problem SaltySven, if you find any other discrepancies or bugs with the game, you are welcome to post about them in this forum, we also have our R6 Fix website where players can upvote issues that they have reported to see how many people have encountered them and gage what concerns the community most. You can access that here too - https://r6fix.ubi.com/

Hey SaltySven, thanks for getting back to us.

The QA team wanted to thank you for your report and bringing this issue to our knowledge. We have informed the Siege tem of this also, other than that I have no news to share of as an when this skin may be patched on the game, but if I hear anything back soon, I will do my best to update you.

No problem, thanks for letting us know, I would still give the troubleshooting a go, we can also check for other things after trying thr troubleshooting such as double nat and flushing your DNS but the troubleshooting guide should contain the most common fixes as well as a port forwarding guide for your router.

Hello The_Mocker, thanks for getting in touch with us about this.

Does this only happen with our Siege game or have you noticed this with any other online games with large player bases that you have tried to play at night?

It sounds as though your ISP provider could be restricting your bandwidth at certain times of the day to allow other customers to be able to get online too. Are you able to query this with your ISP as this is a common occurrence.

I would also suggest trying the following troubleshooting to help strengthen your connection - https://ubi.li/YPwnl

Hello Santiiju, just a quick update -

At the moment we are aware of a few players being unable to activate 2FA on their account in order to play rank. We are investigating this now and will update you when we know it has been resolved, thank you for your patience!

If Ubi-Wan's browser troubleshooting steps were able to help you, please let us know in this thread, thank you.

Ah no worries RealityIsHarsh_, thanks for getting back to us.

With this new information you have told me I would also recommend deleting your save profile and config to see if this can reset your settings in game, in case this is caused by the game itself and not an external factor.

The config files for the game are located here by default -
C:\Users\\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​

Deleting this will reset your in game settings and when you relaunch the game, they will be set to default.

Your profiles for customization options are usually located in these locations -
Uplay PC: - C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635​​
Steam PC: - C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843

I would make a copy of your profile elsewhere on your desktop first, then delete this to see if this also fixes this keybind/controller issue in game.
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Hi RealityIsHarsh_, thank you for getting back to us on this issue with the controls.

There are a few thing you can do to help resolve this issue. One of the best first steps to try, is to verify your game files. If there are any missing files or corrupted game files or supporting software, verifying the games files should fix them.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to do this in Steam -
... Read more

Hello JulioNT, thank you for posting in this thread.

Have you been able to give the following troubleshooting posted above a go?

I can see you have now been able to link your Twitch account to your Ubisoft account.

There seems to be fewer reports of this issue occurring now and believe this has been fixed for most players.

Hello giant_zorg, thank you for sharing your experience of using a VPN on your system when trying to access the game. Hopefully this will also help players who experience the 'Uplay not Connected' message when trying to connect online. Thanks again.

Hello JHVL2015, sorry to hear about your disconnection and crash on Xbox.

Did you get any particular error code before or after this crash happened you can tell us about so we can see what may have caused this?

If you believe the disconnection was because of our servers, on your next disconnection, please check our server status here - https://rainbow6.ubisoft.com/status/

If you encounter disconnects / crashes on a regular basis, please try all the steps in this guide to help improve your connectivity to Siege -... Read more

Hello Im_not_IUfanboy, thanks for your post.

As far as I have checked on my own copy, if you have the Audio set to English for Spoken Language and Subtitles and Interface options, you should have the option in Accessibility for Chat Assistance and Hints which you can turn off, but no other options.

I can see this is the same options that you available and what you have setup currently.

What device are you using in game as a microphone at the moment and what happens when you speak, do you see an icon appear in game or for any other players on the leaderboard?

Could you please follow the following steps in this article to make sure your device is detectable by your PC and also Siege - ... Read more

Hello FunnyRaceMan, thanks for getting back to us.

I am unable to view that slip you sent us via Discord.

If possible are you able to upload some footage of this particular track to YouTube, Twitch, Imgur or any other video hosting website so that we may view this please?

Thank you for posting your experience of this FireFox2m

We have tried to recreate this issue on our side, but the game seemingly loads as normal when accessing the Winter Campaign tracks and other game modes. Whilst I understand that this issue is affecting other players also, I would like you to try some internet connectivity troubleshooting, such as forwarding your ports on your router to our Trackmania server to see if this is able to help your game load any quicker and connect.

Could you please follow all the steps in this guide and let us know if this helps improve your loading times in the game - https://support.ubisoft.com/en-GB/Article/000081176/ ... Read more

Hello MIGHTY457197, thank you for following our troubleshooting guide for crashes and other issues.

I am not sure what steps you have followed on google, but I would also like to suggest trying the following specifically for crashes on launch -

Try a System File Check (SFC) for any corrupted system files and a CHKDSK for any corrupted hard drives

- Press the Windows Key + S
- Search for Command Prompt and right click on it and run as administrator
- Type the following command as it appears sfc/scannow
- Press Enter and wait for the program to check system files, this might take a little while
- After completion close the program and try to launch the game

You can also try checking for a corrupted hard drive -

- Press the Windows Key + S
- Search for CMD (Command Prompt) and right click and open as administrator
- Type this following command as it appears CHKDSK (then leave a space and put the... Read more

Thank you for sharing your experience with this biglove23 and sorry to hear this.

Regrettably if you do not wish to try our connectivity steps to help better your connection to our servers, we will be unable to assist you further.

Hi Mairexgodz, yes this has been under investigation as well as other synching issues across the servers, as the sometimes the information is delayed between the player side and the server.

This is something the Siege team are continuing to look at and improve, as it can affect players in different ways such as penalties being given later on after disconnections, renown or MMR being rewarded later or purchases failing after taking to long to go through all because of synchronization issues from the players side to our servers.

We can not say for certain when these issues will be fixed or give an exact date, but they are being looked into currently, to improve everyone's experience.

Thank you Joel_Sterne for helping another player out.

If any of you have any further tips and tricks to suggest for the game, I am interested in creating a pinned thread in this forum such as a FAQ for new players and experienced players alike.

Please let me know if this is something you would like to see and if you can think of things we could include?

Hello LexSips, thanks for posting about this.

I believe your issue is slightly different to the one posted here so I will move this out of the thread.

If you are unable to purchase any item in the game and receive a 'Transaction Failed' message, this has been affecting players for the past few days and we are getting in more reports now.

When we have more information to share we will either post in this forum, or post on the Twitter site here - https://twitter.com/Rainbow6Game

No problem Cracrabaf thank you for your suggestion, I will move this post to our feedback section of the forum for our devs to be able to see, thank you.