Ubi-Milky

Hello WildTurkeyOld, thank you for getting in touch and sorry to hear you have not gained access to the game yet.

At the moment we can only help players with purchases made directly from our Ubisoft Store. We recommend purchasing the digital version of the game from one of these approved resellers - https://support.ubisoft.com/en-GB/Article/000079502

In order to get help with your purchase and the missing email you were supposed to receive, you will need to get in contact with OXXO directly for further assistance, thank you.

Hello Galochorro.45Hz, welcome to the forum.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban as we are unable to discuss this over forums as this is classed as personal information.

Please see our 'Cheating and Bans' post here for more information on what you can do and how to contact us -
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Hi everyone, thanks for posting about this.

Are you both enquiring about the free weekend on Steam, as this ends tonight at 20:00 UTC time.

Please see this article for more details- https://support.ubisoft.com/en-GB/Article/000096133/

If you are enquiring about any other version of the game, please get in contact with us through these channels for help where we can check your account for access -

Ubisoft Support Website - ... Read more

Hello ZxrQ.UbiZ, thanks for posting.

You can be banned or sanctioned for toxicity or offensive language in-game, over voice chat or text chat and if you were reported by another player. We don't have a list of words that you can and can't say during the game, but to be on the safe side, please keep it clean, non-offensive and sportsmanlike!

Here is a link to our new Code of Conduct article - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

Hello yafetcz and NoodlesOfCup, thank you for posting about the Esport packs.

We would usually ask you to wait 48 hours for these items to appear in your account.
If after 48 hours they still not have appeared in your game, we can look into this for you.

For anything to do with Alpha packs and Esport packs, we would need to discuss this in private after verifying you and checking your account details, as well as linked accounts.

Please see our post on how to contact us about this and what we need from you, here -
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Hello iTiempo, welcome to the forums.

We would usually ask you to wait 48 hours for these items to appear in your game. If after 48 hours they still not have appeared in your game, we can look into this for you.

We would also need to discuss this in private after verifying you as the account holder and checking your account.

Please see our post on how to contact us about this and what images need from you, here -
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Hello GPROX.-, thank you for posting about this.

The duplicate drops from the Esports packs are intended. The content from the previous Road to SI this year is still unlockable from the Esports packs as well, because of the decision to postpone the event back in February to give the players a chance to complete the full sets as was initially intended with their introduction.

Hello there TZ-2187,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language ... Read more

Hello Vale_-_, welcome to the forums.

We would usually ask you to wait 48 hours for these items to appear in your account.
If after 48 hours they still not have appeared in your game, we can look into this for you and check your registered watchtime on your account.

Please see our pinned post on how to contact us about this and what we need from you, here -
https://forums.ubisoft.com/showthrea...from... Read more

Hello there JoaKing.GYM,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language
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Thank you for reporting this GlueGunnah, we are aware of this happening in game but we have not been able to pinpoint what operators, maps or guns this specifically happens on.

If this happens to you again, would you please make a note of the operator and weapon you were using and post in our audio issues pinned thread, here -
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Sorry to hear about the issues you have faced since the update Pad.Trick, it sounds as though there are some issues with the game synching to the servers properly, causing enemies not to spawn and bombs too.

Could you tell us what data server you are connected to on PC and have you tried connecting to any other data servers to see if this affects you when connected to different regions?

At the moment our current server locations for Siege are -

- east us, central us, southcentral us, west us, brazil south
- north europe, west europe
- south africa north
- east asia, south east asia, japan west
- australia east, australia south east

You can change the data centre you are connected to on PC, here - ... Read more

Hello TOSIC.JD, thank you for getting in touch and thanks for posting.

Which game launcher are you using to launch the game - Steam/Ubisoft Connect/Epic?

Can I ask if you have the game launchers 'store country code' set up as the same location you are currently located in and if this matches the currency you are trying to use?

If you can let me know what game launcher you are using I can let you know how to check this.

Hello everyone, thank you for contacting us about trying to purchase credits in-game.

Just to make sure, can you please check if your game launcher store country code matches the location you are currently living in, as well as the currency?

To check your store country code in Steam, please see this article -
https://support.steampowered.com/kb_...6627-QSNM-5276

To check this for Epic games please follow this link -
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Hello Phlarx, thank you for posting about this.

If possible would you be able to record a clip of this either on Twitch or using the Xbox Game Bar on Windows, whichever is easier and link it here in the thread so we can take a look and see if we are able to reproduce the exact same issue? Thank you very much.

Thanks for that information DrCrumpette. We have been told that there could be a small delay in delivering renown and Alpha packs to some of you when receiving this 'synchronizing data' message, so you might see these rewards directly after finishing a game.

At the moment we advise you to restart your game and check for these renown rewards and Alpha packs in a few hours, when the servers have been given enough time to sync this information.

Please let us know if you receive these items layer on today? Thank you.

I can't say for certain at this moment, if you will be reimbursed renown back after this issue has been resolved, but what I can recommend is, if you contact us through our support site, with the exact time and date when you received this message in game, we can tell you exactly what renown you received for certain, by checking your account to see if the renown did sync.

If you would like to query your renown for these matches please contact us here through email or live chat, with the exact date and time you received this 'synchronizing data' message in game -
https://support.ubisoft.com/en-gb/... Read more

Thanks for that information DrCrumpette, it seems this error has resurfaced again, in the last few days.

We will gather reports and add this thread to our investigation we have reopened into this now.
Please continue to add to this thread the date you were affected and what platform you play on so we can help raise awareness of players affected.

When we hear back from QA about this, we will do our best to update you incase we need to ask any further questions.

For the time being, please keep checking for any updates on our Twitter page here - ... Read more

Hello everyone, thank you for posting about this 'Sychronizing Data' issue. This has been previously patched in the game in a previous update and seemed to stop affecting players, which players confirmed for us.

Are you able to upload a recent image of this affecting you in game and can you let us know what the exact date, time and timezone when this last happened to you so we can check this on your account?

Hello everyone, thank you for taking the time to check out our pinned thread


On our Ubisoft Support website, we have several self help guides you can find, by searching for the Trackmania game, here - https://support.ubisoft.com/

If you have experienced any crashes, performance issues, installation and download issues in game, this guide contains the most common fixes for these types of issues and we recommend trying each step in the article -
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