Ubi-Milky

Hello everyone, thank you for sharing your thoughts on cross progression in the game.

We have not announced anything as of yet regarding introducing cross progression, but for any updates please keep checking our R6S blog posts, here -
https://www.ubisoft.com/en-gb/game/r...e/news-updates

Hi everyone, sorry to hear you are unable to use push to talk in game.

Could you please let me know if also toggling this setting in-game works at all?

Could you also please make sure you have none of the following software running in the background first, before launching the game, which may cause conflicts with the mic -
https://support.ubisoft.com/en-GB/Article/000063761

Please let me know how you get on after testing the game and checking you have no extra programs running in the background, as this will need reporting to the SIege team.

If you can also let me know what version of the game this affects you on, Vulkan/DirectX or both this should be helpful also, thank you. ... Read more

Hello CLU5TTR.R5H, thanks for contacting us about this.

Can you please make sure you do not have any VoIP programs running in the background, such as discord. If you do have programs like this running, can you please disable these for me?

Can I also ask, what happens if you reset the game and relaunch, does your microphone still appear as disconnected and is it possible you may have received a mic ban in-game?

Hi everyone, if you have experienced this issue in game, could you please to MaxP0wer_s thread and tell us what version of the game you are playing, Vulkan or DirectX as well as contribute to the report posted on R6fix above.

As well as this, would you also be able to tell us what resolution you are using in game that this affects and if you experience black bars or no images on your side screens at all? Thank you.

Hello xxIllustriousxx, thanks for this image.

Would you be able to upload another screenshot, this time of this full screen, but also bring up your overlay in game, so that we can see your username on display please?

Then I will happily add this to your account thank you.

Thank you for continuing to add your report to this thread in the last week everyone, I have now added 10 recent reports from you to our investigation.

I am sorry we have no updates to share on our investigation yet, but thank you for contributing to our investigation of what is causing these 4-0 error codes and disconnects.

Hello everyone, thank you for posting about your FPS drops since the last update.

In order to help try and troubleshoot this, on top of what has already been advised by Ubi-WheelyDuck, could you please try the following -

- Check your FPS settings for the game in Nvidias control panel software or AMD's FreeSync software - you can override this setting per game if you *** the .exe file to the programs list

- Check you meet the minimum requirements for the game and how much of your Vram you are using in the games settings - Check how much Ram and CPU you are using in Task managers performance tab when playing the game

- Update your GPU, Windows OS and Network Card to the latest drivers (I believe the latest Windows 10 update is 20H2)

- Verify your games files to correct any missing game files or corrupt files

- Re-install any supporting software required for the game such as DirectX, Visual C++ x64 and .NET Framew... Read more

Hello get_an_ssd_pls and mowhi, thank you for getting in contact and thank you for trying our troubleshooting article on our support site.

I am aware this may only be affecting Push to Talk after the latest update, can you confirm if the open mic setting is working for you in game? Can I also ask if the microphone icon shows in game as disconnected at any point?

Hello Wilmerking, thank you for posting about this too too.

Are you able to upload a screenshot or photo of your in game settings to an image hosting website, such as Imgur or Snipboard and the like, then post the URL for us to view in this thread?

Can you also tell us what headset you are using and is it lugged into your Xbox controller? Does this work with other games voice chat without issue also?

Thanks for the update mowhi.

I am not sure what troubleshooting you have tried so far but to rule everything out, could you please start with the troubleshooting steps in our guide here. They also contain new steps that ask you to make sure certain ports are not blocked by your router - https://support.ubisoft.com/en-GB/Article/000060669/

I have various other fixes you can try but I will start by suggesting the following -

- Try running the game in Borderless Window mode
- Update your audio devices drivers and Windows OS (Current update Windows 10, version 20H2)
- Checked what microphone the game is trying to use? Do you have a camera with a microphone that the game maybe using ... Read more

Thanks for the update ST_TuncaReis, I will keep my eyes peeled on the forum, for other players who experience this too.

Are you now able to use both Push to Talk in game as well as Open Mic?

Hello ST_TuncaReis, thanks for getting in touch.

I believe this is an emerging issue that may only be affecting Push to Talk in game.

Can you confirm what game modes this affects you have tried and can you also tell me if the Open Mic setting works for you?

Hi there Manteigas99, thank you for posting.

When you see the message - "There was a problem authenticating the ownership of this product."

This usually means the game is connected to either the wrong Steam account or the wrong Ubisoft account as you believe.

In order to help you find the correct one, you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

Please gather as much of the following information as possible as this will make it easier to locate your account -

-Ubisoft username
-Ubisoft email address or previous emails you may have used
-Game you are trying to access
-Any linked accounts such as PSN / Gamertags / Steam ID code / Epic ID code

We will do our best to locate your correct account where you activated the game and we can transfer the game across accounts if you would like, after verifyin... Read more

Hello Mireavia, thank you for posting.

We are aware of this happening to player since the latest game update. Would you please try verifying your game files for me, this has shown to fix the game for most players who recently had the same issue.

In some cases, the error can be resolved by deleting the "cache" folder, please view this link on how to locate the folder -
https://support.ubisoft.com/en-gb/Article/000061966

Next please also verify your game files. Here are some instructions on how to do this -
... Read more

Hi everyone, sorry to hear about your disconnections and crashes you have experienced since the new update.

If you are experiencing any 4-0 error codes, could you please check out pinned post here for troubleshooting steps and more information about this error code -
... Read more

Hello Coaco._.Locoe, thanks for getting in contact with us about your MMR.

After the new season update it may have been that your MMR was reset along with your rank. Please get in contact with us through one of the following links with your Ubisoft username and we should be able to check your MMR for any resets and what you gave gained or lost from your last matches after hitting platinum 3 -

Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
Twitter Support - ... Read more

Hello DirtSlab.NFG, thank you for posting, I have been able to check your account and can see that this issue may have been resolved for you, if this is not the case, please get in touch with us with more detail as we are unable to discuss this in too much detail on the forum.

You can contact us through our support website or through private messaging, via the following links -

Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
Twitter Support - ... Read more

Hello thank you for contacting us about your MMR gains in Rainbow Six Siege.

After the start of each new Season, your rank will reset and for some, so will your MMR, as we perform a soft MMR reset for some ranked players.

Winning/Losing a ranked match will also now give a minimum of 25 +/- MMR gain or loss.

If you would like us to check the MMR values on your account and see if this was reset, please get in contact with us through the following channels where we will verify your account then check your account for MMR and any changes or anomalies -

Ubisoft Support Website - ... Read more

Hello GREiSGAMING, thanks for getting in touch with us about your game crashing.

Has this only started happening to you since the update of Crimson Heist?

If so can you try verifying your game files for me first, as this has helped other players who have experienced crashes since the update too.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to do this in Steam -
... Read more

Hello BreadWitNoDough, thank you for getting in contact with us.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban, as we can not do this over our Forums.

You may be able to appeal your permanent ban, but please make sure to submit as much information as you can, as you can only have the opportunity to appeal this ban once.

We have recently updated our Rainbow Six Siege Code of Conduct which explains several reasons why your account may be banned, including for cheating.

Please read the new article for more information - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2