Ubi-Milky

Hello MrGPO, thank you for getting in touch and welcome to the forums.

Each issue you have listed here we are aware of and have been investigating this previously.

The missing drone sounds, was a common occurrence in the Void Edge operation, but was seemingly fixed.

The looped gunfire and missing sound effects have been brought up for investigation recently and we are gathering information from players in this thread -
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Hello Tap-n-Move, thank you for getting in touch with us.

Can I also ask if you have access to any Season Pass content on your account, as there seems to be a bug affecting players in the last few hours that may be related to your VIP status -
https://www.ubisoft.com/en-gb/game/r...nfo/seasonpass

Hello methth, thanks for posting and sorry for the delay getting back to you.

I have a few questions for you if you wouldn't mind -

Could you let us know what game mode you are playing, Vulkan or DIrectX and are you playing via Ubisoft Connect or Steam?

Can you also tell us, do you have a controller you can physically plug into your PC and remove which can temporarily resolve this issue?

Do you have any USB devices connected in your device management screen, under HID, that the game could recognise as a controller or peripheral?

Do you have any games, or conflicting software running in the background on this list you can to disable through Task Manager? - https://support.u... Read more

Thanks for getting back to us on this sparrowhawk_287.

24 hours does seem a long time for a ban, after receiving only 1 warning. Usually these abandon sanctions stack up and a player will be given an extended sanction each time, most commonly for these reasons - https://support.ubisoft.com/en-GB/Article/000062990/

Please let us know if this affects you again, I apologize if this ban occured accidentally.

Hey UltraNuX_, thanks for coming back to us.

Can I just make sure you have the Ubisoft Connect launcher installed also as you will need it in order to launch the game. You should be able to download it by clicking on the link at the top right of this page - https://ubisoftconnect.com/en-GB/

Thanks for the update BusyOnDaGlizzy.

The settings look good to me from what I can see, are you able to record a clip using the Windows/Xbox Game Bar using the Windows Key, Alt and R key, so that we are able to view this please?

I can see you have a FHD 1080P monitor setup with the capability of up to 144HZ, this monitor is a lower resolution then the 2K WQHD and 4K UHD monitors you can buy, so this may affect the detail you are able to see in game despite having an RTX 3070.

Are you able to test the game on another monitor or are you able to swap your HDMI cable out for a HDMI 1.4 if you have one to test this?

Hello RG_DevilChild, thanks for posting and welcome to the forum.

Whilst we do have an open investigation into this issue, this also depends on BattlEye's detection software and false positives caused by MSI Dragon Centre and other external factors that are out of our control at the moment, but we will do our best to keep you updated on any changes.

For more information, please see our pinned post about this here -
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Ah not a problem Artiko240! Easily done, I'm glad to hear this was an easy fix for you. Hope you enjoy the game, please feel free to make a post in the forum if you have any questions or need any further help.

Hello Santafive, thank you for getting in touch.

The MMR you will lose for a match will be determined by a few things. If you are a new or longtime player, your performance as a team and your personal skill level.

If the game believe you to be a particularly skilled player and matches you against players who it believes you are of a higher skill than, but you then go onto lose, you will lose more MMR as the game believed statistically you should have won.

If you are experiencing cheaters in game, what kind of things are they doing and have you use the 'Report A Player' tool in game to flag their accounts to us?

Hello LTT-F1nn, if you would like to query the MMR you gained from the match, please let us know the exact date and time and timezone, then get in contact with us through our support site and we can tell you exactly what MMR was registered on your account.

You can contact us about this here as we are unable to share personal MMR and game related information for each player over the forums, thank you - https://support.ubisoft.com/en-gb/Cases/New

Hello everyone, thanks for posting about this issue that seems to have resurfaced.

We have been made aware by out players, that in the last few days since the beginning of March some of you have started experiencing the 'Please Wait, Synchronizing Data' message which does not show you the renown you received for the Training Grounds / Thunt mode.

At the moment I can not say for certain if your renown will be reimbursed for these matches, where no renown was rewarded.

We have reopened an investigation into this and will make the team aware of this new thread. Any updates we have to share will either be posted on this forum or on our Twitter webpage here -https://twitter.com/Rainbow6Game

Thank you for your patience whilst we look back into this issue.

That is totally fine CommanderCam96, that image is perfect and should help other players recognise if this is the same issue they are facing too.

We are looking into this now, if you wouldn't mind I would like to add your Ubisoft details to our report as one of our players who have been affected.

We do not have a fix for this at this moment, any further updates we have on this will either be shared on this forum or our Twitter R6S website here in the near future - https://twitter.com/Rainbow6Game

Thank you for you... Read more

Hello CommanderCam96, thank you for posting and welcome to the forum.

We have been made aware of an issue from our players that some players are having trouble making purchases on a secondary store at the moment and would like to ask you for some more information about this if you wouldn't mind.

Are you able to upload a screenshot or photo of this to an image hosting website, such as Imgur or Snipboard and the like, then post the URL for us to view the error message you receive? Thank you.

Sorry to hear this did not work for you Krustard.

As we have been unable to help you with the troubleshooting so far and this is an ongoing issue for you, I would advise you to make a support ticket with us here and upload your system files - - https://support.ubisoft.com/en-GB/Cases/New

This will take you to a new case creation page with a text box where you can specify which game and platform you are playing on, what the issue is you are experiencing and any troubleshooting steps you may have taken so far.

Please upload your system files to the case and select 'Submit My Ca... Read more

Thanks for letting us know this information AndyTranny. I would strongly suggest doing some troubleshooting and port forwarding your router to our servers for this issue, to help your console better connect to our servers.

I recommend these steps and port forwarding as I was having problems myself with another FPS game on PS4, after port forwarding my router I have had no disconnections online and no rubberbanding in matches.

As you didn't say which platform you play on I will give you our connectivity troubleshooting link for each console -

PS4 - https://ubi.li/12soI
PS5 - ... Read more

No problem MaxPower-.96., I can't say for certain if they will introduce these larger packs in the future, but at least we can make the Siege and Ubisoft Store team aware, this is something the players would like.

Hi Mrogueagent, thanks for getting in touch. I have checked your account and can see what the problem is as you may have more than one Twitch account.

If the above steps did not work, you may need our help to unlink your Twitch form your Ubisoft account. Please get in touch with us about this request here for further help and provide us with your Twitch usernames - https://support.ubisoft.com/en-gb/Cases/New

We can use clip to investigate further, if it was clear which player was using a MnK on console.

What we need to know exactly if you were to report any cheater to us, would be the following -

- Game you were playing and what platform?
- Exact time and date of match if possible
- What was the cheater doing?
- Suspected cheater names / where they playing in a clan / Screenshot of Scoreboard
- Any video clips of the match / cheating in question
- Your Ubisoft ID

Once you can provide us with all of this information we will be happy to pass this onto our security team.
You can contact us through the following channels about this through a private message -

Ubisoft Support Website - ... Read more

Hello Moistbob.APE, Ive checked your account and added this to your account now. You should be able to download it now from your Ubisoft Connect library, but the launcher may need restarting and logging out then back in again, thank you.

Thanks for letting me know Krustard., this is understandable after you have tried some of these steps to no success yet.

As you mentioned you has been using a controller previously, what launcher did you use the gamepad with? Did you ever use the gamepad with Steam and was it a bluetooth capable gamepad?

If so I would recommend disabling the General Controller Settings in Steam to possibly fix the issue (Steam > Settings > Controller > General Controller Settings)

I also noticed from your MSINFO files from a few days ago that you still had the following programs running on startup -

Steam
OneDrive
Discord
Overwolf
LGHUB
Wallpaper Engine

Could you please make sure that these programs are disabled on start up through Task Manager, as they could be affecting your Epic games version of Siege. Having Steam open it the same time as Epic, can interfere with the games controls too. ...