Ubi-Milky

Hello aotearas, thank you for your post about our Battle Pass progression and Ubisoft Connect challenges.

Both of these mechanics can take up to 48 hours to synchronize with our servers and update your progression, so there may be a delay when you complete these objectives/earn BP points in-game, to when you actually receive them later on.

If you need to enquire about any particular challenge or Battle Pass tier, and you haven't received these within 48 hours, let us know which particular challenge/tier has bugged for you and send us a screenshot or video that shows you should have earned that reward.

Hello everyone, thank you for getting in touch regarding cross-progression.

The cross-progression in Siege is only available between the PC, Stadia, PC and Amazon Luna platforms at the moment.
 
The cross-progression between the PlayStation and Xbox consoles will be launched, sometime in 2022.

If you would like to read more on this, please see our dedicated support article -
https://www.ubisoft.com/help?article=000097631

Hello @Kodov22 , thank you for your post!
 
The cross-progression in Siege is only available between the PC, Stadia, PC and Amazon Luna platforms at the moment.
 
The cross-progression between the PlayStation and Xbox consoles will be launched, sometime in 2022.

Cross progression merges the data across both accounts, so Operators and Renown etc will be merged across applicable platforms.
 
If you would like to read more on this, please see our dedicated support article -
...

Hello mrstepbro_ thanks for reaching out to us and sorry to hear about your crashes whilst playing the game.

I would recommend the following steps to help resolve this issue >

- Verify the game's installation files, through the game launcher, to fix any corrupt or missing files that may be causing the crashes -
https://www.ubisoft.com/help?article=000060529

- Run all of the games .exe files as an administrator. Locate the .exe file, right-click on the file, select Properties, select the Compatability tab, select Run as administrator, select Apply then OK. 
Not running as a game as Admin can cause several problems and can stop the game from being able to save - ...

Hello @Jo-F34R, thank you for reaching out to us about this issue.

To help fix this, first makke a back up of the following file, then delete it from its game folder, in case any recently changed settings are causing this issue >
C:\Users\\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​

You can also open the file up with a Notepad type editor, to check your saved monitor settings.

Next, try verifying your game files in case of any corrupted files causing this issue. This can sometimes happen after an update.

Here are some instruct...

Hello yaboidave thanks for reaching out and sorry for the late reply.

If you would like to send us your system files, please do so over the following link >
Ubisoft Support Website - https://www.ubisoft.com/en-gb/help/contact

Here are some troubleshooting steps you can try in the meantime, whilst we look into your case >
- Verify the game's installation files, through the game launcher, to fix any corrupt or missing files that may be causing the crashes
 
- Run all of the games .exe files as an administrator. Locate the .exe file, right-click on the file, select Properties, select the Compatability tab, select Run as administrator...

Hello miniraccas, thank you for getting in touch with us and sorry for the delayed reply.

What launcher are you launching the game from?

I had a similar issue on Steam and was able to resolve it by running the following files as administrator > RainbowSix.exe, RainbowSix_BE.exe and RainbowSix_Vulkan.exe .exe

Once you have located these files in the games installation path, try the following for each >

-Right-click on each of these files to bring up their options
-Select Properties
-Select the Compatability tab
-Select Run this program as an administrator
-Select Apply, then OK

Next try launching the game and let me know if this resolves the issue for you?

Hello, thank you for getting in contact with us about SIege.

Can you tell me which game launcher, you are launching the game from currently, please?
There are a few things you can do to resolve this issue, but one of the best steps first is to verify your games installation files.

Here are some instructions on how to do this in Ubisoft Connect -
https://www.ubisoft.com/help?article=000060529

Here are some instructions on how to do this in Steam -
...

Hello assassi_8, I am sorry to hear that you received an abandonment sanction for disconnecting from a ranked match after your game crashed.

Unfortunately, no Ubisoft agent has the ability to adjust MMR on your account or remove sanctions. 
What we can do is offer troubleshooting to help strengthen your connection so you do not disconnect again/as often.

The following guides should help resolve any crashes you may be experiencing when playing or launching the game >
https://www.ubisoft.com/help?article=000061047

Hello obifret7267, thank you for your post.

At the moment cross-progression including unlocked operators is not available between PC and Xbox. Your progression is separate on each platform.

The cross-progression in Siege is only available between the PC, Stadia, PC and Amazon Luna platforms.

If you would like to read more on this, please see our dedicated support article -
https://www.ubisoft.com/help?article=000097631

 

Hello there StrixTwitchtv,
 
At the moment, we can only provide support in this forum in English, as per our Forum Rules.
If you are able to use a translator to post in English, we will be happy to help you here.
 
Alternatively, you are also welcome to create a support case on our Ubisoft Support website for further help in your preferred language where supported > https://www.ubisoft.com/help
 

Hello damon-yeoh thank you for your post.

Are you able to share with us your screenshot of Blackbeard and any comparison images in this thread, so we can also see what you are referring to?
(Please make sure image size is under 2MB and 2000x2000 aspect ratio)

Hello everyone, thank you for your replies.

The widescreen support has been a topic that has been under investigation for some time, as new reports of this come through with each update.

To help us with our investigation, could you provide the following information, so that we can pass this onto our QA team to reproduce >

• The size of your monitor's aspect ratio
• The exact model of your monitor
• A screenshot of your in-game video settings
• A screenshot that shows black bars in PvP / A screenshot that shows black bars a PvE match

We will continue to pass this information onto the Siege QA team to look into, thank you.

Hello there tehagoeasy1, 

At the moment, we can only provide support in this forum in English, as per our Forum Rules. 
If you are able to use a translator to post in English, we will be happy to help you here.

Alternatively, you are also welcome to create a support case on our Ubisoft Support website for further help in your preferred language where supported > https://www.ubisoft.com/help

Hello z00z thank you for answering those questions. I believe changing the location of your game folder may be the cause of this issue, as the game also comes with an installer for Ubisoft Connect, so changing the location of the games files may result in it also downloading an installer.

To try and resolve this try these two steps >

• Use the locate installed game tool, to redirect your Ubisoft Connect launcher to the new location >

https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/locating-an-installed-game-with-ubisoft-connect/000065557

• Should step one not work, please uninstall your Ubisoft Connect launcher and install it to y...

Hello tadaronnela thank you for your post. Can I ask what aspect ratio are you using for your monitor? This may affect your ability to switch between, windowed, borderless windowed and full-screen modes.

Are you able to post a screenshot of your video settings into this thread? (images must be maximum 2000x2000 and under 2MB)

Are you able to share your clip to your Twitter profile or YouTube on the PS4?

Do you have those accounts linked to your PlayStation and does it give you the option, if you click the 'share' button on your controller when hoovering over your recorded clip?

Hello @soham697, thanks for getting in touch with us.

Can you possibly upload a few images or video's to demonstrate exactly what this looks like for you?

Are you able to upload a video clip to a video hosting website such as Imgur or Youtube, then post a link to view it please?

Can you also show us what settings you are using for graphics in the game and what GPU driver update you are using? A new Nvidia driver update was released today, that you can try downloading to see if this fixes the issue for you.

Hey @Gfraz thank you for your post.

In addition to what @Kormac67 asked, have you upgraded your rations and if so, what is the maximum you can usually carry?