Ubi-Milky

Ubi-Milky



01 Sep

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hey stevez_pun, if you are having trouble contacting another player via their profile page on the forum, you can always try adding that player to your Ubisoft Connect friends, and starting a chat with them from the Ubisoft Connect launcher if you play on PC. You can also chat whilst in-game using the Connect overlay too.

At the moment, we are aware there is an issue with the 'Send Message' tool on this forum and we are hoping to resolve it soon.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello a_frankie thank you for your reply and sorry for the delay.

Some of the trophies on PS5 that have not popped for you, after transferring your save from PS4, will need their conditions met again on PS5.

This means if you have an older autosave from before you completed that particular collectathon challenge, you will need to recollect the last item, to trigger the trophy pop.

Another thing some players have found success with is when a particular trophy does not pop, to stay in-game but disconnect from the internet. When you reconnect to your internet, it re-establishes your connection to the server and can then pops the trophy for you, after a delay.

Some trophies have also been known to be granted, after completing a random side quest as well.

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    Ubi-Milky on Support Forums - Thread - Direct

Hello qma1212 thank you for confirming you are using the default firmware for your PS4 Pro console and sorry for the late reply.

The crashes you mention are quite pecuilar with the 3 post sounding beeps and as you have already tried our troubleshooting guide without success, I believe sending us a video would also help us to find a solution for you, as I do not believe this particular issue has been raised to us before for this particular console.

Please send us a video of what happens through our Ubisoft Support website, or alternatively, our social media links and we will assist you further from there, one on one with further technical help. You can make a support case with over these links >

Twitter Support -  ...

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    Ubi-Milky on Support Forums - Thread - Direct

Thank you for the two video's bitebug2003 I am sorry that we have not seen this post until now, I will make sure this gets passed along to the AC team, as well as what you would like to see implemented to the inventory and its sorting abaility!

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    Ubi-Milky on Support Forums - Thread - Direct

Hello there @gitarerronk,
 
At the moment, we can only provide support in this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help you.
 
Alternatively, you are welcome to create a support case on our Ubisoft Support website, where you may be able to receive help from another agent, that may speak your preferred language - ...

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    Ubi-Milky on Support Forums - Thread - Direct

Thank you for the reply freemansdead and thank you for trying those two workarounds for me.

I will make sure this gets reported to our team with the information you have provided.

Do you have your affected save file uploaded to the cloud for me to access?

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    Ubi-Milky on Support Forums - Thread - Direct

Hello again thenorfolkian thank you for reporting this.

Do you only not gain silver when trading in a stack of 50 Ivory, or does this also affect the other items you can trade-in to Azar, also?

Can I also confirm, where you a lower power level to 466, when you originally were receiving the silver for trade-ins, at the start of the video?

It could be that this is a bug, or it could be this is intended as maybe Azar has ran out of money and has a daily cap for trade in's. Either way, we will investigate this further for you 😃

Comment

Hello @virtualawesome thank you for posting about the issue you encountered whilst using Odin Sight nest to a corpse. I have yet to experience this myself as I have yet to unlock the 'Set Trap' ability.

As this is more of a gameplay design fault, than a bug, I will move your post to our General Discussion area, so our community team can pass this on as feedback to the AC team.

If possible, would you be able to provide a video clip of this in action for context?

If anyone else would like to contribute their thoughts to this particular situation, p...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @virtualawesome thank you for posting about the issue you encountered whilst using Odin Sight nest to a corpse. I have yet to experience this myself as I have yet to unlock the 'Set Trap' ability.

As this is more of a gameplay design fault, than a bug, I will move your post to our General Discussion area, so our community team can pass this on as feedback to the AC team.

If possible, would you be able to provide a video clip of this in action for context?

If anyone else would like to contribute their thoughts to this particular situation, p...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello fred_wemel thank you for getting back to us on this.

We have a similar megathread about being unable to loot wealth from a certain corpse here >
https://discussions.ubisoft.com/topic/97866/reopened-unable-to-loot-wealth-from-hvallgrof-outpost-or-dunwic-following-tu-1-0-4-post-here?page=1&lang=en-GB...

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    Ubi-Milky on Support Forums - Thread - Direct

Thank you for the follow-up @azullfr.

How often do you notice Reda's selection bugs out and changes for you, before it actually should change? Say out of the last 5 times you checked his store, how often was the selection bugged?

Does this affect your daily selection of items, your weekly selection, or both?

On another note, we are working on providing more visibility, on when the daily and weekly Reda store selection resets per region and hope we can make this info available to you soon.

On another note, on top of that note (!) thank you to ...

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    Ubi-Milky on Support Forums - Thread - Direct

Great, thank you for the update bielik01.

As it turns out, for the player who asked earlier in the thread, the Odyssey and Origins photo mode website issue, is something we have become recently aware of, that no photo's are visible to any players and we are hoping to resolve this and bring it back online in the foreseeable future.

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @greentea13121 thank you for the update!

I can see I also have access to the Valhalla photo uploads website too > https://www.ubisoft.com/en-gb/game/assassins-creed/valhalla/photomode

C...

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    Ubi-Milky on Support Forums - Thread - Direct

Brilliant, thank you for that information. We have passed this information on and have acquired your save file. I can confirm this is also affecting me recently, when I reload my save file on PC, meditating takes away effect.

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @hunhater2t8 thank you for your post and welcome to the forums.

For the Sister of Sorrow quest, I have not seen this particular issue reported yet, are you able to provide a video of what is happening to you and how the Queen is stuck?

For the Blood Bond quest, we are aware that Barid can become stuck in Ravensthorpe in different locations during the quest, we believe we have a fix in place for this on a future update, but I am unable to confirm when this date will be.

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    Ubi-Milky on Support Forums - Thread - Direct

Thank you for the update everyone and news of its resolution.

Should there be a delay to the challenges again, please make a new thread with the exact date. Locking this thread now due to resolution.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Brilliant, thank you for the reply, thenorfolkian, I have passed this information onto the team about this betting issue, but wanted to make sure I understood your exact workaround, thank you.

It has been confirmed that all drinking games should only pay out once via betting, afterwards no money should be won on the second playthrough of that particular drinking game. The fast travel to another country and back, or reloading a save after winning a bet, is an exploit players can use to win more silver, so hopefully, we will be able to address this soon in a future update.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thank you for your video also bielik01, I will make sure this gets passed onto our QA team.

Could either of you provide a screenshot, of exactly where you encountered this pro-longed vanishing effect on the map, so we can try and reproduce it by fighting the same group of mobs?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello there @gbartels ,
 
At the moment, we can only provide support in this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help you.
 
You are welcome to post in German in our German forums here if you would like, for assistance in your preferred language > ...

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    Ubi-Milky on Support Forums - Thread - Direct

Thank you for that information meneerd3uil3, we currently have an investigation underway into this, so will pass on your save file and video.

Can I just make sure, as the video demonstrated showing you changing position on the dock, have you also tried meditating in that spot, then standing completely still for 10 seconds, before trying to access the fishing rod on your hot wheel? Do you still not have the option after trying these steps?