Ubi-Milky

Hello TheSPAGOOTERS, thanks for getting in touch, this is a known issue that is caused by a corrupted save profile.

To fix this, you will need to delete your local save files by following this guide -
https://www.playstation.com/en-gb/ge...ystem-storage/

Once you have deleted the save file, please launch the game, reset your loadout and see if it resets back to the default loadout that you have when you first begin to play the game.

Deleting the save file will reset the settings, loadouts and Situation progress.
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Hello KZBazarkul, thank you for getting back to us. I have checked your account and can see that you have access to these games and on which platform.

I have now unlocked both skins for you to use in-game. Please allow 24 hours to pass, if you have not then received these particular skins for the specified operators, please let us know in this thread

Hello JelleDeKoning, welcome to the forums,

There are a few thing you can do to resolve this issue, but one of the best steps first is to verify your games installation files.

If there are any missing files, or corrupted files causing this issue, verifying them should fix them and let you know how many files were repaired. This can sometimes happen after an update.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to do this in Steam -
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Thank you for the last 2 weeks of reports everyone.

It seems as though after the updates made by the Siege team in the background, the other 4-0 error codes that players were affected by in this thread have quietened down.

Most players effected now after the introduction of Y6, seem to mainly see the 4-0xFFF0BE25 error code now only for the majority of players, thank you for your reports and answering the questions needed, we will continue to pass this onto our Siege QA team to investigate and reproduce.

Hello Jay-Rock02e, thanks for getting in contact.

This error 0-0X00100608 is fairly new to us, can you remember the time/date when this happened, so I can check for any outages in our servers?

If this error has effected you over the past few days and not on that date, could you please give the steps in our connectivity troubleshooting a go - https://ubi.li/12soI

Hello Tryhartarce, thanks for getting in contact.

This error 0-0X00100608 is fairly new to us so we need to investigate this further.

Can you remember the exact time you disconnected from the game and the date?

Have you experienced this error code since 2 days ago when you first posted? If so, could you try our PS4 troubleshooting steps in this link - https://ubi.li/12soI

Hello mohmadgod, welcome to the forums.

For any issues related to permanent bans, we ask players to contact us through our support channels instead, as we are unable to discuss this over forums.

Please see our 'Cheating and Bans' post here for more information on bans and to view a link to our updated Code of Conduct >... Read more

Hello BastiX98, thanks for posting and welcome to the forum.

Usually you would receive a 24 hour sanction for multiple disconnections or sometimes conduct in-game.

If the issue is that you are disconnecting often or have had problems connecting to the game in a short space of time, leading up to your 24 hour ban, I would strongly advise following our connectivity troubleshooting > https://ubi.li/YPwnl

Hello Smiley_20, thanks for posting about this.

At what time did this happen to you recently as we have had a few maintenances that may have caused you to not be able to connect at the time and we can check this for you?

To check if your disconnections were caused by our server, please check our server status here for any degradation or outages - https://rainbow6.ubisoft.com/status/

If you happen to be encountering disconnects/ping issues on a regular basis, please try all the steps in our troubleshooting article to help strengthen your connection to our servers, including port forwar... Read more

Hello SlicerJoe, thanks for posting.

This can often happen after an update to the game, first of all could you please try verifying your games installation files, as this can usually fix this crashing on launch issue.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to do this in Steam -
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Hello PotatoGen, sorry to hear you are unable to launch, to help resolve this issue, could you first make sure the games .exe file is set to run with Administrator rights?

1. Locate the games .exe file, usually located here -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's Rainbow Six Siege

- Right click on games .exe file and select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator box'
- Click 'Apply' then 'OK'
- Next, please do this for the Ubisoft Connect launchers .exe file too -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\
- Finally, try launching the game by double clicking on the games .exe file

2. If there are any missing files, or corrupted files in Ubisoft Connect causing this crash at launch issue, verifying them should fix them and let you know how many files were repaired.

Here are some instructions on how to do this i... Read more

Hello Swettz_, welcome to the forum.

At the moment, we can only provide support in this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help you.

In the meantime, perhaps another player may be able to assist you in the forum in your preferred language as well.

Hello PotatoOperator., thank you for your question, unfortunately we are unable to communicate the duration of how long a sale will last, for any of our games titles or events, as this is internal information unless published on our Ubisoft Store website, my apologies that we unable to provide you with this answer.

Hello Ergin, thank you for your post.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and look into this further when a player appeals their ban, as we are unable to discuss this over forums, as this is classed as private information.

I can see that via your case number your case has been updated and is currently being looked into by the team, the last update was this week.

Please understand that your case is being handled by our Escalations team, these type of cases can take longer to resolve as that team will look deep into your account to further investigate your innocence and if any code of conduct was broken.

Any further updates will be shared via your case privately, we are unable to discuss your ban on the forums in any capacity, this would be the same for any player that had contacted us and this thread will need to be locked, for this reason... Read more

Hello Lethal.k, we should be able to do a email change request for you if you get in touch with us through one of these links, privately -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support Website - ... Read more

Hello rikebube38, thanks for posting, this is an issue that I don't believe has come up before.

What kind of avatar are you using on your PS4, is it avatar from the PS4's selection of avatars, is it an avatar you have purchased from the PlayStation store, a custom profile picture you can upload through the PSN app on mobile, or some other avatar entirely?

So we can view what you are describing, are you able to take a photo or screenshot of this?

If you can upload this picture to an image sharing website, such as Imgur or Snipboard, please send us a link to view this so we may look into this further for you.

Thank you for the update Spepir, I apologize we are unable to help or lift disconnection sanctions.

If you continue to experience disconnections in game after trying all of the troubleshooting suggested by Ubi-Thrupney, please check our server status to see if there are any ongoing outages on our server, that may have caused you to disconnect here > https://rainbow6.ubisoft.com/status/

Hello there jaoribeiro32,

At the moment, we can only provide support in this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd prefer to receive support in your native language, you're welcome to create a support case on our website, by using this link, scrolling down and selecting 'Contact Us'. Once you have created a case, an agent should contact you in your preferred language - https://www.ubisoft.com/help

In the meantime, perhaps another player may be able to assist you in the forum in your preferred lan... Read more

Hello ex-_-xe, thanks for getting in touch and welcome to the forum.

Are you trying to connect a Steam or Epic account, or are do you only play on Ubisoft Connect?

If so, you may see tis error as you may have 2 Ubisoft accounts, one connected to your Xbox and one connected to your PC.

If you are trying to link the two together, the best thing to do would be to contact us over one of these links privately, with your Ubisoft username, any emails that you may have used in the past for Ubisoft games and your Xbox Gamertag, then we can check what accounts you have and see if we are able to link them for you >

Twitter Support - ... Read more

Hello there wandylb7, welcome to the forums.

When you see the message - "There was a problem authenticating the ownership of this product" this usually means the game is connected to either the wrong Steam account, Epic account or the wrong Ubisoft account.

In order to help you find the correct one, you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

Please gather as much of the following information as possible as this will make it easier to locate your account -

- Ubisoft username
- Ubisoft email address or previous emails you may have used
- Game you are trying to access
- Any linked accounts such as PSN / Gamertags / Steam ID code / Epic ID code

We will do our best to locate your correct account where you activated the game.
You can contact us through our support website or through private messaging, via ... Read more