Ubi-Milky

Hello Mr.50fps, thanks for getting in touch.

Recently I heard that some players GPU software was applying a frame cap on certain games without the player knowing.

If you are using an AMU GPU, could you please check your Catalyst control centre and check the following Vysnc option first -
Catalyst control centre > Gaming > 3D Application Settings > Wait for vertical refresh > Always On

Then disable this. Do you also use a FreeSync option on your monitor? If so please disable this also.

Once you can check this and let me know these details, I will do my best to investigate this further for you.

Hello Avi-31, thank you for getting in touch and sorry to hear about your disconnection and ban.

Is there any particular error code you see when you get disconnected as different error codes have different causes. Here are some of our more well known ones and what troubleshooting steps you can do to prevent them in future - https://ubi.li/85k9w

If you are ever wondering if we are having issues with the server such as undergoing maintenance or an outage, please check this link for an update - ... Read more

Hello Serenutty17, it sounds as though you may have an authentication problem, if you have more than one Ubisoft account or are using the wrong login details.

Please gather as much of the following information as possible as this will make it easier to locate your account -

- Ubisoft username
- Ubisoft email address or previous emails you may have used
- Game you are trying to access
- Any linked accounts such as PSN / Gamertags / Steam ID code / Epic ID code

We will do our best to locate your correct account where you activated the game.
You can contact us through our support website or through private messaging, via the following links -

Ubisoft Support Website - ... Read more

Hello LogmeGamer, thanks for posting and welcome to the forums.

Your routers IP address may not always be accurate to your exact location and often changes slightly, sometimes because of this you may be connected to a different regional datacentre to the one you usually play on.

This can also happen if you use any VPN software.

If you would like to reconnect to your original data centre on PC, please follow our guide here on how you can set this up manually - https://ubi.li/5aG7a

Hey BlueTiger205, sorry to hear this and sorry for the delay getting back to you.

As we haven't heard anything back, were you able to join a ranked game after restarting your game and computer?

Out of curiosity what region do you play in and how many times or how recently, has this issue effected you?

Hello TGcad, thank you for the update and sharing your experience of this bug, this is very helpful information to know about the scoreboard.

Thank you for bringing this to our attention, we will wait to see if more players get in touch on console with the exact same issue and then add this info to our open investigation. I am happy to hear that the problem seems to have corrected itself, I wonder if this occurred after any of our maintenance? Thanks again for your follow up.

Hello BASEBALL4lifeHC, sorry to hear about this issue you are experiencing, but thank you for reaching out to us.

If you are unable to reconnect to a match, please see our server status for any degradation or emergency maintenance at that time - https://rainbow6.ubisoft.com/status/

If you or your friends need to wait longer than 5 minutes for a match we recommend quitting the game and restarting your router to re-establish your connection to our servers, as it shouldn't ideally take longer than 5 minutes to find a game.

Sometimes this reconnect issue can happen after dropping out from... Read more

Hello ayoReze, thanks for getting in touch with us.

Sometimes it may seem like MMR is not given after a match. Either the win failed to sync with our servers, sometimes due to a disconnect or leaving early and sometimes, the game has not updated yet but the MMR has been added our subtracted from your account.

To check your MMR, we would need to know the exact time and date of the match first of all.

Once you have this information, we can find this out for you if you contact us over one of these links -

Ubisoft Support Website - https://www.ubisoft.com/en-gb/help/contact
Twitter Support - ... Read more

Hello Onyx_Spartan, thanks for getting back to us.

The synchronization error has been previously under investigation as there are a few variants and some have been patched in recent updates.

When would you say this mostly affects you, after playing which game mode?

Are you also playing on the Xbox One platform are you playing on and when did you first notice this started affecting you, after which year and season update please? Was it Crimson Heist for you also?

Hello Its_ShadowZzz--, thank you for getting in contact with us and I am sorry to hear about the lag you have been experiencing recently.

If you believe you are having trouble connecting because of our servers, please check our server status here for any degradations or maintenance updates - https://rainbow6.ubisoft.com/status/

If there are no current issues on our server when you have disconnected, this troubleshooting guide should help improve your connection to Siege. This guide includes steps to port forward your router for a stronger connection to our servers - ... Read more

Hello Cheetoplayer69, thank you for getting in touch about this issue too.

Could you check for me that in both your PS4 and PS5, you do not have any trial versions of the game installed or any free weekend versions still installed on your hard drive, as well as save data and if you do, make sure to delete all of these files.

Once you have checked this please let us know you r findings and if you were able to launch the game?

Please also make sure, when downloading the game on your PS4 - you are downloading the PS5 version of the game and not the PS4 version please?

Hello sorakotw, thanks for posting and sorry to see you have been getting disconnected on the regular.

This error code you keep seeing, 2-0x00019001, what happens before you disconnect?

Do you notice your ping counter acting strangely and jumping up and down before you disconnect?

You can check our server status here in case of any maintenance or outages at the time of your disconnection here, in case this is what may have cause your disconnection - https://rainbow6.ubisoft.com/status/

If there are no issues with the servers at your time of playing and you did not leave a m... Read more

Hello Kiddohasthedabs, thank you for getting in touch with us across the forums and welcome.

For more information about missing content from your game, please see our pinned post here -
https://forums.ubisoft.com/showthrea...from-your-game

For all missing in-game items, we ask that you now contact us through our Ubisoft support website here - https://www.ubisoft.com/help

... Read more

Hey OG_Smittyy thanks for posting.

Which console do you have exactly and have you enabled any performance issues in the settings if using one of the next gen consoles?

The stuttering can also be related to your internet connection as well as hardware.

What I would advise you to do would be some internet connectivity troubleshooting, to see if this is caused by your connection after all -

1. Remove any other devices from your home network
2. Use an Ethernet cable instead of a WIFI connection to the internet, if able
3. Check your internet speed against the games preferred upload/download speed here - ... Read more

Hello everyone, thank you for getting in touch with us about your Twitch Drops.

We would usually ask you to wait 48 hours for these items to appear in your account.

If after 48 hours they still not have appeared in your game, we can look into this for you, but we would need to discuss this in private, after verifying your account.

Please see our post on how to contact us about this and what information we need from you, here -
... Read more

Hello there londonramsey_26, thank you for getting in contact with us about this issue.

First of all, can you please make sure the drive you have the game installed to has enough space on your console to save any future updates of the game.

This issue is caused by a corrupted local save, whilst we have been unable to fix this permanently for players, we can provide a workaround of replacing the corrupted file with a new save, to help stop loadouts resetting after customization.

To resolve this issue, you will need to delete your local save files from your console, whether you ar eplaying on Xbox or PlayStation.

Deleting this file will reset the settings, loadouts and Situation progress, so you will have to set up settings and customisation options.

You will not lose your level, MMR, renown, R6 credits, operators or season pass content.

Hello PuLsE-_-cLoAk, thanks for posting and thank you for this feedback.

Do you happen to use a VPN and do you have a static IP address set up for your console in your router? This may help you connect to the MENA servers instead of being redirected to another.

If you take a look at our Support website here and scroll down, you should see guides for setting up a static IP for each console, where you can pick your prefferred platform and follow the guide to help prevent this issue from happening - https://www.ubisoft.com/en-gb/help/a...&origin=search

Hey lucky.lucky6, welcome to the forums.

If you wish to buy credits for your console version of the game, you can do so by visiting either Sony or Microsoft Store websites -

PlayStation - https://store.playstation.com/en-gb/search/credits

Xbox (scroll down to add-on's section) - https://www.xbox.com/en-gb/games/rainbow-six-siege

Hope this helps! ... Read more

Welcome to the forums.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban, as we can not do this over our Forums.

You may be able to appeal your permanent ban, but please make sure to submit as much information as you can, as you can only have the opportunity to appeal this ban once.

We have recently updated our Rainbow Six Siege Code of Conduct which explains several reasons why your account may be banned, please read the article for more information as this article now shared more information - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

We are unable to discuss bans of any type on the forum, as this is a persona... Read more

Hello Fiery...,. I am sorry to hear that you received an abandonment sanction for that length of time.

Unfortunately no Ubisoft agent has the ability to remove sanctions. We do not have any tool or ability to do this, as this is solely controlled by the game only.

please also note, an abandonment penalty for 7 days would not be given for a one time offence. You would be banned for 7 days only for multiple disconnects in a short time or if your account was reported for breaking our code of conduct.

What we can do is offer troubleshooting. The following guide should help improve your connection to our servers on PC - https://ubi.li/YPwnl ... Read more