Ubi-MrM

Ubi-MrM



04 Feb

Comment
    Ubi-MrM on Forums - Thread - Direct

@GeardoTheVet Hi !

I've taken note of your report regarding a UI Issue in Rainbow Six: Siege, and I wanted to thank you for the screenshot provided !

The thread has been moved to the Player Support section, to bring it the best possible visibility.

For the purpose of our investigation, in order to isolate the problem, I also invite you to provide us with a screenshot of the button that makes this screen appear.

Don't hesitate to reach out if you'd like to share additional details, or if you have questions !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@GeardoTheVet Hi !

I've taken note of your report regarding a UI Issue in Rainbow Six: Siege, and I wanted to thank you for the screenshot provided !

The thread has been moved to the Player Support section, to bring it the best possible visibility.

For the purpose of our investigation, in order to isolate the problem, I also invite you to provide us with a screenshot of the button that makes this screen appear.

Don't hesitate to reach out if you'd like to share additional details, or if you have questions !

Comment
    Ubi-MrM on Forums - Thread - Direct

@raayg26 Hi, and welcome to the forum !

I've read your report, and I'm sorry to hear that a launch Issue prevents you from enjoying Rainbow Six: Extraction !

In order to isolate the Issue, I invite you to let us know if the problem persists after checking the steps of our dedicated PC troubleshooting guide, which helps solve most of the problems encountered on that platform.

Don't hesitate to reach out if you have questions, or for any other Issue !

Comment
    Ubi-MrM on Forums - Thread - Direct

@Aqua15627 Hi, and welcome to the forum !

I've taken note of your report, including your feedback regarding the ticket wait, and I'm sorry to hear that a sanction is impacting your experience !

We'll get back to you as soon as possible, and we thank you for your patience and understanding in the meantime.

Feel free to let us know if you have questions, or for any other issue !

Comment
    Ubi-MrM on Forums - Thread - Direct

@FibrousHawk46 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an ownership error is impacting your experience !

To isolate the problem, I invite you to let us know the affected game.

The ownership error means that the wrong Ubisoft account is used when launching a game via Steam.

If the problem persists after checking the steps of our ...

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Comment
    Ubi-MrM on Forums - Thread - Direct

@dlood Hi, and welcome to the forum !

I've taken note of your report regarding game exits, and I wanted to thank you for all the details provided !

As the problem persists after checking the steps indicated in our PC troubleshooting guide, for the next part of our investigation I invite you to reach...

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03 Feb

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@stellapotato Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an Issue with the Game Pass version of For Honor is impacting your experience !

In order to isolate the Issue, I invite you to let us know if the problem still happens after checking the steps of our dedicated Game Pass guide.

Don't hesitate to reach out if you have questions, or for any other Issue !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Shogun3554 Understood !

I've taken note of your feedback, which has been forwarded to the relevant Team.

Don't hesitate to let us know if you have questions, or if there's anything else we can help you with !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@IgnitedForge No problem at all, I'm glad to hear that the Issue was resolved !

Enjoy the game, and don't hesitate to reach out to us if you have questions, or if there's anything else we can help you with !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Execution_Style Perfect, thanks for the update !

Feel free to let us know if you have questions, or if there's anything else we can help you with !


02 Feb

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@M2KDX Hi, and welcome to the forum !

I've taken note of your report regarding an audio Issue with the Flying Lys mythic outfit effects, and I'm sorry to hear that it impacts your experience !

Your message has been moved to the Player Support section of the forum, to bring it the best possible visibility.

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

👉 Does the problem persist after following the steps of our dedicated ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Duskae Hi, and welcome to the forum !

I've taken note of your report, and I wanted to thank you for the details provided about this animation Issue !

Your message has been moved to the Player Support section of the forum, and the duplicate thread removed, to bring you the best possible support.

For the purpose of our investigation, I invite you to provide us with a video showing the delay, which will help isolate the Issue.

Don't hesitate to let us know if you have questions, or for any other issue !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@IcyThiccMints Hi, and welcome to the forum !

I've taken note of your message, and I'm sorry to hear that a connectivity error is impacting your experience !

The thread has been moved to the Player Support section of the forum, to bring it the best possible visibility.

If the problem persists after today's maintenance, I invite you to check the steps of our dedicated ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@ibalgin_ @Teressy_21 Hi !

I've taken note of your reports, and I'm sorry to hear that authentication errors are preventing you from enjoying the game !

Your...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Bastian-0 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that crashes are impacting your experience !

The thread has been moved to the Player Support section of the forum, to bring it the best possible visibility.

For the purpose of our investigation, in order to isolate the Issue, I invite you to let us know if the problem persists after checking the steps of our dedicated ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@God_T-kakaA Hi, and welcome to the forum !

We can only help in English on this forum.

This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

I invite you to contact us directly, through our ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@JustJusi Hi, and welcome to the forum !

I've taken note of your question regarding the transfer of progress from PS4 to PC.

This feature is not available in For Honor, however I've taken note of your feedback.

Feel free to let us know if you have questions, or for any other Issue !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Monchocho1 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that a blank page prevents you from enjoying For Honor !

In order to isolate the Issue, I invite you to let us know if the problem persists after checking the steps of our dedicated PC troubleshooting g...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@IgnitedForge It does, thanks for the details !

In addition to these, I also invite you to provide us with the following, which will help isolate the problem :

👉 Does the crashing still happen after ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Execution_Style @Small_bomb_78v Hi, and welcome to the forum !

@Execution_Style I've taken note of your report,...

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