@ericf1967 Hi, and welcome to the forums !
We can only help in English on this forum.
This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.
The thread has been moved to the Player Support section of the forum, to bring it the best possible visibility.
I invite you to post your message over on the French forums, which will allo...
@lord_joshii Hi, and welcome to the forum !
I've taken note of your report, and I'm sorry to hear that the Issue also impacts your experience in Anno 1800 !
The investigation from the Team is ongoing, and we thank you for your patience and understanding.
In order to isolate the problem, I invite you to let us know the following :
If you have multiple islands settled, does decreasing the working conditions across all of them help complete the quest ?...
@IIAc3sII I've taken note of your update, as well as your feedback.
Your report has been forwarded to the Team, along with the screenshots, and we thank you for all the details provided !
Feel free to reach out if you'd like to report other Issues, or if you have questions !
@IIAc3sII I've taken note of your feedback regarding mods.
Checking for mods is part of our investigation, as it helps isolate the problem, for example in the case of a potential software conflict.
If you'd like to report other Issues, or if there's anything else we can help you with, don't hesitate to let us know !
@Asterix201252 @Mevelios Thank you for the details !
For the purpose of our investigation, I also invite you to let us know the following : Does the Issue also happen when starting a new game / sandbox ? Has this happened after reboots as well ? How frequently does this happen ? Is it random ?...
@IIAc3sII Hi !
I've taken note of your report, along with the screenshots you provided, and I'm sorry to hear that an Issue with the Alpaca fields also infected the residents of your island !
In addition to these elements, I also invite you to let us know the following : As you mention modding, were any mods active on the save file that you shared ?...
@IIAc3sII Hi !
I've taken note of your report regarding Cherry Trees, along with the screenshots, and I thank you for the details provided !
For the purpose of our investigation, in order to isolate the Issue, I invite you to let us know the following : Are other trees / ornaments causing the grass display Issue ?...
@AORUS2017 Hi !
I've taken note of your report, and I'm sorry to hear that these Issues impacted your experience !
For the purpose of our investigation, in order to isolate the trade route problem, and as mentioned by ...
@TomoSojiro Understood, thanks for the update !
Enjoy the game, and feel free to reach out if you have questions, or if there's anything else we can help you with !
@SirHarryPierce Hi !
I've taken note of your question regarding docklands and finances, along with the screenshots you provided.
It's been forwarded to the relevant Team, and we'll reach out once additional information is available.
We thank you for your patience and understanding in the meantime, and if you have questions, or if there's anything else we can help you with, feel free to reach out !
@Weismies Understood, thanks for the details !
Your report has been forwarded to the Team, along with the screenshot you provided.
Don't hesitate to let us know if you'd like to report other Issues, or if you have questions !
@piero-debla Hi, and welcome to the forum !
I've taken note of your question regarding mouse and keyboard support for the Console Edition of Anno 1800.
It will not support those input methods, and for more information on that subject, along with more details on the Console Edition, I invite you to check the dedicated article on the Anno Union website : https://anno-union.com/union-update-your-questions-about-the-console-edition/: (...
@AllisterMcLane Hi, and welcome to the forums !
We can only help in English on this forum.
This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.
I invite you to post your message over on the ...
@Damingzi1014 Hi, and welcome to the forums !
We can only help in English on this forum.
This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.
I invite you to contact us directly, through our Help website, which will allow you to get the ...
@Celdrin_ Hi !
I've read your report, and I'm sorry to hear that the problem persists after checking the solution listed in the message from @MKCHICKWIT (many thanks ...
@LEGND_SUPRSTAR Thanks for the screenshot !
@LEGND_SUPRSTAR ...
@eyebodev Awesome, thanks for the update !
Feel free to let us know if the Issue happens again, or if you have any questions !
@Queen_Clown Hi, and welcome to the forum !
I've taken note of your report regarding error C-AA-00-03, and I'm sorry to hear that it impacts your experience !
This error appears when attempting to upload / modify a skin that is a saved project, instead of being exported.
If the problem persists after making sure that the skins have been exported first, or if you have questions, don't hesitate to reach out !
@Twitch-Schwabba Understood, thank you for the update !
In addition to these elements, I also invite you to let us know the following, which will help isolate the Issue : If you and you friends have other games, does the problem occur there as well ? What version are you playing on ? (Steam / Epic / Ubisoft Connect)
Feel free to reach out if you'd like to share additional information, or if you have questions !
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