Ubi-Nacho

Hi there Gotika-6.

Thank you for taking the time to let us know you have access again, and for giving us all of these additional details too. Sorry to hear your recovery email took 24 hours to arrive, but glad to hear you're up and running again.

If ever our chat service is not available and you require assistance, you can also contact us via:

Ubisoft Support Website
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@viggenator Hey there.

Sorry to hear you're experiencing this. Regrettably this is an ongoing issue with the way that Ubisoft Connect is interacting with the game updates.

While we work to get this issue resolved, in the meantime, check that you...

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@jimmywon34 Hey there.

Thank you for posting and bringing this to our attention.

@Kebenski Thank you for posting this tweet so everyone on forums can see tha...

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@theeelf Thanks for sharing this screenshot!

That looks a little better

@savvage91 Hey there.

Sorry to hear that this has happened twice. Eivor desyncing due to this, is a known issue and we are currently still seeking more information.
Could you let us know which platform this is on please?

Thank you.

@ringknockerbe Hey!

That's great to hear. Thank you for reporting and providing this video for us.
If you have any further questions, please feel free to reach back out!

Hi there!

Sorry to hear this cutscene isn't loading at the moment. Could you let us know if following our xbox one troubleshooting helps?
Could you also try restarting the game, or the console to see if this remains?

Thank you.

@nachtblueten Thanks for coming back to us today to let us know you were able to download!
Let us know if there's anything else we can do.

@krisss31 Hey there.

Sorry to hear you're also encountering the autosave stuttering.
This is still an issue that the team are investigating. In the meantime would you be able to confirm that you've followed the PS5 troubleshooting here?
...

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@asiraeht Hello!

Thanks for reaching out about not being able to continue with the alliance map. This problem has been reported previously and the game team are working on a solution.

Would you be able to follow our troubleshooting here.

Let us know if any of these steps impact the game ...

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@chrisbertegani Hey there.

Sorry to hear this isn't unlocking for you.
Could you confirm that you have watched the cut-scene after travelling back to England?

Thank you!

@adarklore Hi there.

As suggested by @TheNorfolkian is it possible to ...

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@mr-ronnie
Hey there!

Thanks for reaching out, sorry that you've been unable to finish the 'Aegir’s daughter' mystery. This issue has been reported however we are looking to gather more information on the problem.

Would you be able to let us know what platform this is on please?
Could you also confirm this is on the most up to date version of the game?
Does restarting the game have any impact at all?

Thank you.

@blininger Hey there.

Thanks for dropping by to let us know this is working as intended again. Congratulations on finishing Ireland!

Let us know if you have any further questions.

@ags7682 Hello there!

Sorry to hear you're required to download this each time you leave the game.

Would you be able to try the workaround suggested by @caosck an...

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@ultrablacktiger

This is unusual! Sorry you're having this issue as it should now be fixed.
Are you able to provide a video of the issue for us to pass onto the ACV game team?
There have been a few issues with the game updating to 1.3.1, and then rolling back to 1.3.0. Would you be able to check that this is the update version displayed on the startup menu?

Your suggestion of resetting quests can be passed on to the team also.

Thank you for coming back to the forums to inform us the issue remains.

@heavylaw Thanks for doing that for us.

The information you've provided has been forwarded to the game team for further investigation. Once there's an update on this issue, we'll let you know.

Please contact us if you have any other questions in the meantime!

@jan_vp Hi,

Thanks for getting back to us with the update on this. Sorry to hear you're running out of room on your SSD.

If there's anything we can help with going forward please get in touch!

@triquetratrip Thanks for confirming all of this.

This issue will need to be passed on to the AC Valhalla game team. Are you able to upload a clip of this happening to a sharing site like YouTube for us to forward on to them?

Could you also ensure your most recent save is available on the cloud.

Thank you.

@newera_joyce Hey there.

Thanks for coming back to the forums to let us know this fixed the issue!
If there's anything else we can do, please get in touch.

Enjoy the DLC!