Ubi-Nacho

@of-2 Hi there.

Thank you for jumping in here to let us know that you've been seeing this issue with crashes.

Could you please try following the steps given in our article for PC troubleshooting here. I'm sure you may have already tried some of these steps, but if you could run through everything provided and let us know if the crashing/freezin...

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@blutank24 Hi there.

Sorry to hear you appear to be missing a project in Downtown West. Thank you for letting us know that your project menu is showing this new project too.

Could you follow our guide on PC troubleshooting here so we can first rule out some common issues that can cause this sort of bug?

Once this has been done, if the issue persists, Would you be able to send us a clip showing your projects menu? Could you also ensure you're saves are up to date and synced to the cloud?

Thank you.

...

@deborauberaba Hi there.

Thanks for confirming and letting us know that this seems to be a random occurrence.

Would you be able to take a look at our PC troubleshooting, and let us know if the issues persist after the steps given?

Thank you.

@oo_hodor_oo Hi there.

Thanks for forwarding those screenshots to us, however the game team request a video recording as it's much easier for them to use when investigating any issues.

If you'd like to access recordings of your matches from R6S you can head to the dedicated match replay folder within the game files.

Ubisoft Connect:
Ubisoft Game launcher\Tom Clancy's Rainbow Six Siege\MatchReplay

Steam:
Steam Library\Tom Clancy's Rainbow Six Siege\MatchReplay

This will store recent matches, and from there you can use a file s...

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@di_bun Hey there.

Sorry to hear your skin hasn't appeared for you.

After taking a look at the details for you, I'd recommend contacting our support team here, as we would need to take a closer look at your account.

If you could also attach these images to the support case that would be...

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@deathcore32 Hi there.

Thanks for bringing this to our attention, sorry to hear you experienced this when playing R6S.

Reporting players via the in-game function is the best option as this goes straight to the game team, so thank you for doing that!

In regards to player reports, Ubisoft is unable to share the outcome of an investigation with anyone other than the reported player.

If there's anything else we can help you with, please let us know!

@zporporz Hi there.

Sorry to hear you've been having problems with your teammates not being able to hear you.

Would you be able to let us know what mic/headset is being used?
Which version of windows are you running currently?

Could you please try the steps given in our PC troubleshooting guide if you have not already.

Please let us know if you're having this issue after performing the troubleshooting and we can take a closer look....

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@erkek2000 Hi there.

Sorry to hear you've been having these sound issues!
Thank you for putting together this detailed report. Would you be able to let us know if you're using a particular headset?

Could you also follow the steps outlined in our troubleshooting guide so that we can rule out some common issues.

If you continue...

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@nolanthegamer5 Hi there,

Sorry to hear about any frustration caused by matching with MnK players on console. The R6S game team have made a comment on their plans for MnK in a thread here.

I hope this able to answer any questions you might have. Please be sure to let us know if there's anything more Ubisoft Support can do for you.

Hi there @DogWater-_

Thanks for confirming this. Would you also happen to be seeing an increase in FPS whilst in the menu?
Could you let us know if you're using MSI to control the fans on the GPU? or any similar software?

Thank you.

@erkek2000 Hi there,

Thank you for providing this screenshot.

Would I be able to check if you are using a particular headset?

Would you be able to try the troubleshooting steps provided in our guide here.
Notably the 'Launch the game with administrator rights' and 'Check the game files' sections.

Thank yo...

@misterhinata Hi there!

Sorry to hear you couldn't connect to The Division 2.

Glad to hear you've been able to connect again! If you encounter this issue again, please let us know.

Thanks!

@sirdaxmann Hi there!

Thanks for reaching out and sharing your thoughts on clan leadership.

Sorry to her your clan commander has changed since being inactive. We do appreciate the effort that goes into building a clan.

Whilst there are no current plans to change this system, this feedback has been forwarded to the game team.

Please get in touch if you have further ideas for improvements for this system, or have any questions for us.
Thank you.

@maliciouswall5 Hi there.

Thank you for taking the time to reach out to us on the discussions page.

Sorry to hear you lost your hadcore character this way. Regrettably, there's no way for us to rollback to earlier point in time to restore the character for you. I appreciate that this may not have been the answer you were hoping to receive. I hope that you will still be able to return to the game and enjoy hardcore mode.

We do have a ...

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@rise-donovencze Hi there.

Thanks for getting in contact, however our team are only able to offer support on discussions in English at this time, apologies for this.
 
If you'd prefer to receive support in your native language, you're welcome to create a support case on our website - ...

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@yaratygo Hello there!

Sorry to hear you're seeing 'unknown command' when you try to chat.

Could I just confirm if you are pressing enter to open up chat, or '/'? Pressing '/' to open the chatbox, means chat is expecting a valid command, and you won't be able to send normal messages this way.

Thank you.

@cwo4usn Hi there,

Sorry to hear you've been finding issues with the game after updates or maintenance.

If you've been experiencing issues after the game has undergone some maintenance, would you be able to let us know the nature of the issue? We're happy to help try and identify any issues you might be having, as well as help make reports to pass on to the game team.

Thank you.

@geothermalist @GELO412015 Hey there!

Sorry to hear you've both experienced this. Could you let us know if the issue is present on the most recent version of the...

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@recklss_tortuga Hi there!

Sorry to hear you've also been affected by this.

Would you be able to provide the information requested in Ubi-Ray's response, so that we can look into this further for you?
Alternatively you're welcome to reach out to our support team here.

Thank you.

...

Hi there!

Thanks for confirming that you've tried verifying the game files as well as reinstalling. Sorry to hear the game will not load past the splash screen. If you've tried all of our available troubleshooting, we would recommend reaching out to our Player Support team.

Be sure to let the team know what you have tried already so that they can assist with the next ... Read more