Ubi-Oxavo

Hello @krullnoor , Thank you for reaching out to us and please accept my apologies for not getting back to you sooner. Happy to read that the issue was solved.

@WrecK3rr...

Hello @dhandrei and thanks for reaching out to us.

I am sorry to hear your modes have disappeared. Can you check your inventory and your stash once again?
If it's not there, I would suggest to create a support case with us so we can investigate it further.

Please let me know if I can help with anything else.

Hello @Antracyt ,

Thank you for reaching out to us.

This is an English-speaking forum. Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.

Please let us know if you have any other questions.

Hello @Maxsimka01 and thanks for reaching out to us.

We understand that you have your own preferences and that you prefer CSGO over our in-game reporting system and here at Ubisoft we respect everyone's opinion, however I am not aware of any planned changed to our in-game reporting tool as of now.

Please let us know if you have any other questions.

Welcome to Discussions @Redconn,

That's really frustrating to read that you were banned for cheating.
If you would like to submit an appeal, You are welcome to reach out to us privately to discuss this however I cannot guarantee that a ban can be lifted.

Please let us know if we can help you with anything else.

Hello @Thanat0s,

Thank you for reaching out to us and sorry to hear you receive the error 4-0xff0be25.

In terms of connectivity issues, this FAQ is designed to ensure the best connection to our servers, so it's best to run through this in case these crashes are connectivity related.
 
I appreciate there's a lot of information here, so hopefully this will resolve things!
Feel free to get back in touch if you ne...

Hello @MDmaster0 , thank you for reaching out to us and sorry to hear that some characters from the "Rainbow Six Extraction" are missing.

Could you please attach the screenshots of all missing operators to this post?
Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize.
Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

Thank you in advance
 

Hello @DeadRec0rt ,

Thank you for reaching out and sorry to hear you're receiving the error 4-0xFFF0BE2B.

Please let us know which steps you have already taken to remedy this issue? Have you tried to perform all the steps suggested by my colleague @Ubi-Milky? . The more information you can give regarding your experience, the better equipped I am to assist you.

We look forward to hear back from you and provide...

Welcome to Discussions @unker65 ,

Could you please provide more details? If Geforce Now is requesting a gamekey, please reach out to us privately, so we can investigate this further.

Thank you in advance.

Hello @ImCarrotEater , welcome to Discussions.

Sorry to hear about that, but please bear in mind that your friends must play on the same platform as you. 
As far as I understand, your friend plays on PC and you are on PS4. That's why the link does not work for them.

Please let us know if you have any other questions.

Hello @NekoNe_ and welcome to Discussions,

First of all I am sorry to hear your friend is receiving 4-0xFFF0BE2B error.

If they already created a support case with us, please rest assured that my colleagues from the Customer Support team will get back with the relevant troubleshooting, however if you think that it's taking so long, please let us know the platform your friend is playing on, so I can suggest the appropriate steps.

Thank you in advance.

Welcome to Discussions @Muzzzle ,

I am sorry to hear that you are missing the Year 1 and Year 2 operators in the Xbox Game Pass version of Rainbow Six Siege.
I invite you to reach out to us privately, so we can investigate it further for you.

Feel free to get back to us if you have any other questions.

Hello @izzo_017 ,

I am sorry to hear about your permanent ban in Rainbow Six Siege.
Answering your question, I can confirm you can play other games on the same account.
Please let us know if you have any other questions.

Hello @Ready2Die4 , thanks for your report.

I understand that you and your friend received the Abandonment Penalty. Those penalties are issued server side by an automated system and cannot be overturned. For more information, please see this article.
We can also suggest you to perform the connectivity troubleshooting if you will let us know that platform you are playing on?

Please let us know if you have any other questions.

Hello again @i_am_trash45233 ,

Thanks for getting back to us with the answers. Could you perhaps try to use an alternative software to record the video as we need this to continue the investigation?

Thank you in advance.

Hello @smith_lwr , welcome to Discussions!

I am sorry to hear you received the Temporary ban in game. Unfortunately, the temporary bans can not be lifted.
As you already have a support case with us regarding this matter, I would kindly ask you to stick to private communication as we are unable to discuss an account issue on public forums.

Should you have any other questions, please feel free to get in touch.

@nurtofaste hello and welcome to Discussions.

I would be more than happy to assist you, but I am afraid I don't understand your question, could you please clarify it for me?
I can see you provided two forum links related to different games but can not see the question itself.

Thank you in advance.

Hello @bhill07 and welcome to Discussions.

I am sorry to hear you received the Abandonment Penalty. Those penalties are issued server side by an automated system and cannot be overturned. For more information, please see this article.
We can also suggest you to perform the connectivity troubleshooting if you will let us know that platform you are playing on?

Please let us know if you have any other questions.

Hello @Yellaboi_212018 and welcome to Discussions.

I understand that you would like to report a cheater and submit a video.

Please, upload your video to any third-party hosting of your choice and share the link with us privately by submitting a case here.

We appreciate any help from players to ensure a positive gaming experience. Thank you for helping to maintain the integrity of the game.

Please feel free to get back to us if you have any additional questions.

Hello @LookWhatICan_Do ,

Welcome to Discussions and please accept my apologies for not getting back to you sooner.

I am sorry to hear that your Discord account was compromised, but we at Ubisoft are not responsible for Discord account. I would suggest you to contact Discord support directly and hoperfully they can resolve the issue.

Please let me know if I can be of any help with anything else.