Ubi-Oxavo

Hello @j0llyr0ger75 and thanks for sending the link. Unfortunately, I keep getting the "Access denied" message when trying to access it. Could you please change the permissions, so we can watch the video and let us know once you've done it?

Thanks in advance.

Hello @adjmrd13 and welcome to Discussions!
Sorry to hear you also can not progress because Tyra does not move at all. Could you please confirm for me if you tried to reload a previous save before starting the quest?
Thanks in advance.

Hello @darkspawn2101 and thanks for getting back to us.

We've received reports of players who do not see Suttungr's Outriders on the map since update 1.5.1.
 
The development team has been made aware of this issue and they are currently investigating it.
 
Restarting the game resolved this issue for the player who reported it, but since you already tried to reinstall the game, I assume it did not work for you. 

Our teams would like to use details from your progress on Assassin's Creed: Valhalla to continue looking into the is...

Hello @iNs4n3_Mitcakoc , thanks for getting back to us and I'm really sorry to read that you got the impression that you are being lied by our customer support team. I would like to re-assure you that we investigate every report we receive, but with this particular issue the investigation was closed as fixed therefore we need more information before re-opening it.
Could you please confirm the platform you are playing on? I would kindly suggest you to try all the workarounds provided by our players ...

Hello @arni-GX and thanks for your message.

As my colleague mentioned in their previous message, the game size may vary depending on what game updates and additional content you installed.
The game size can increase with every update. For instance, the last patch was is 12GB on PC, so it explains why your game size is 127GB now.

Please let us know if you have any other questions.

Hello @Manx17 and thanks for reaching out to Ubisoft Support.

I am sorry to hear that some of decorative elements are missing. In order to investigate it further we need to know the names of missing elements (you've mentioned you might be missing more than one). Please also provide some screenshots showing that the unlocking conditions are met.

Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize. Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

We look forward to hearing back from you.

Hello @AE72 , thanks very much for getting back to us and attaching the screenshots showing that "The Legend of Beowulf" is showing as owned.

The Legend of Beowulf quest can be located in your Quest Log to start playing once you reach Raventhorpe.

If you can not locate any letter to access the quest "The Legend of Beowulf", please send us a video of the issue and we will be happy to investigate further. In this video please demonstrate your game version. The video can be uploaded to any hosting of your choice and the link can be sh...

Hello @Greybear_one,
Thanks for getting back to us with the results of your speed test and I'm sorry to hear the issue still persists when using the wired connection.
Could you please follow advice of ...

Hello @Maxxyshy ,First of all I am really sorry to hear that the workaround did not work for you. Did you check with your manufacturer what may cause the issue?

Feel free to get back to us if you have any other questions.

Hello @CocoSohffle and welcome to Discussions!

First of all, I am really sorry to hear that you are unable to start the expansion "Wrath of the Druids". I can see you already have the support case opened with us and my colleagues informed you that this is an issue we are aware of and the development team currently have under investigation.
I understand this is not the answer you've expected to receive, but please rest assured that our developers are looking into. I also forwarded your cloud saves and the video you provided to the development team, but as of now we're unable to provide you with a definite ETA.

We apologize for the inconvenience and please let us know if you have any other quest...

Hello @ironvital1 ,

We were happy to help! Please let us know if you have any other questions.

Hello @TheNorfolkian , we appreciate this is not a response you expected to hear and we apologize for the inconvenience.

Please let us know if we can help with anything else.

Hello again @marcin246813579 ,

Thank you for your response and  I'm sorry to hear that all the troubleshooting steps did not help.
I see that my colleague from the customer support team recently requested the system files from you, therefore would you be so kind to update the case and send the requested files back to us so we can continue the investigation?

Thank you in advance and have a lovely day ahead.

Hello all and thanks for your reports!

We've received reports of players who are experiencing error 0xb0000193 while using Photo Mode.
 
The development team has been made aware of this issue and it should be fixed in the future update.

We apologize for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

Hello @CoreyArnett , @MisanthropeCult , ...

Hello all and thank you for your reports,

We know that some of you already owned the bonus quest "The Way of the Berserker", therefore if you spent 60 Units for redeeming it, you are welcome to reach out to us privately to discuss this and request a refund, however I cannot guarantee that a refund would be possible as we consider each request on a case-by-case basis.

Please feel free to get in touch if you have any other questions.

Hello @therichgodhades ,

Thanks for letting us know. Could you please share the link to the video with us here on this thread or would you prefer to keep the communication with our support team on Twitter?

We look forward to hearing back from you.

Greetings @movinghearts274 and thank you for your report. I am sorry to hear that you can not move forward. As you can see below, we requested videos from our players, but no one got back to us so far.
Would you be so kind to provide a video of the issue, so we can forward it to the development team? Please also let us know the platform you are playing on.

Thank you in advance.

Hello @movinghearts274 and thanks for contacting Ubisoft support.

I am really sorry to hear that a white screen has a negative impact on your eyes. Could you please provide us with a video so we can have a closer look ?

Thank you in advance.

Hello again @Sibley3333 ,

First of all, welcome to Discussions!

I am sorry to hear you are experiencing the issue with Hunwald. Could you please let us know what platform you are playing on and show us your location on the map?
Would be nice if you could send us the link to a short video showing that you are stuck and displaying that you are on the latest version of the game?
Please also make sure that your latest saves are ...