[2019] Game crash

@YPBkennyS Which platform are you on? do you get any error messages?

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@YPBkennyS Wanted to reach out to confirm is this is still happening?

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If this save crashes reliably, you are all set to report it as a bug! Please make a new thread here:

Crusader Kings III - Bug Report

forum.paradoxplaza.com
That's where our QA people gather and qualify bugs to send on to the developers. Please make a detailed report there, and attach the save game, and detail anything QA need to do to trigger the crash.

Then just put this save aside, and try it as you see new game patches come out.


Sorry for that problem!  

@erakey-twitchtv Please could you list off all the things you have already tried so anyone reading this knows what else you can try?

@Erakey-TwitchTV I'm glad to hear that you were able to get this resolved! Thanks for letting all of us know. If possible, would you share what you did to figure out that it was that particular issue in your BIOS?

@erakey-twitchtv Glad you managed to find what was causing it and thanks for sharing everything you tried that lead up to this. Hopefully it comes in useful for anyone else but if anyone else reading this does still have an issue, please feel free to also post on the thread what you have tried.

Thank you for all the information everyone! Our teams are investigating currently the crashing that is occurring on DX12. I appreciate all the workarounds you have all shared in the meantime and your patience.

@williamson32022 Hey! Thank you for your reply and letting us know what you have done to get the game to run more smooth.

If you need anything further please let us know.

Thank you.

@fluffybear-doot Hey there, I am sorry to hear you're experiencing these crashes! Are you getting any specific error messages or codes when these crashes happen?

That thread looked like a hardware problem, but the user stopped responding after a while so we'll never know for sure.

As it's happening in two games on two machines, it's hard to see what could be the root cause of the problem - potentially the issue on the two machines, OR in the two games, are actually different.


Has it always happened in both games? Or they were okay up to some point?

If the latter, did it first happen in each game and each machine at the same time?

After one of these crashes, can you start the game right up again and resume? Or you need to reboot, or wait a while, before it will run again?


DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , exceptions.log .  

Strictly speaking these games are not supported on any integrated Intel video system. But that would usually just cause slowness, not crashes.


But the crash stack in exceptions.log explicitly points to the Intel driver:

Stack Trace:
1 igdumdim64.dll OpenAdapter (+ 7802)
2 igdumdim64.dll OpenAdapter (+ 164223)
3 igdumdim64.dll OpenAdapter (+ 29654)
4 igdumdim64.dll OpenAdapter (+ 603340)
5 igdumdim64.dll OpenAdapter (+ 602236)

And dxdiag is reporting a serious problem with the Intel Xe hardware or driver:

Windows Error Reporting:
+++ WER0 +++:
Контейнер ошибки LKD_0x141_Tdr:6_IMAGE_igdkmdn64.sys_GEN12LP_HWS_DX9_BBHANG, тип 0
Имя события: LiveKernelEvent

AND its driver is from 2020! So please check with Lenovo support for a newer one. Failing that, Intel themselves:

Download Intel Drivers and Software

Download new and previously released drivers including support software, bios, utilities, firmware and patches for Intel products. downloadcenter.intel.com
Good luck!  

Are you still getting those crashes in igdumdim64.dll and igdkmdn64.sys , as above? If so, I fear for your hardware I'm afraid!  

Hi @kdbill

We only support English at the moment, sorry !

Can you please translate your message so we can try to help you ?

Hello @Antracyt ,

Thank you for reaching out to us.

This is an English-speaking forum. Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.

Please let us know if you have any other questions.

Hey there @Xx-PsYcHoL-xX ,

Thank you for reaching out.

Is your game still crashing?

We wouldn't be able to advise if and which mod is causing this issue, but we would recommend disabling your mods to see if this prevent further crashes, if so, you'll be able to go through them individually to see which is triggering these crashes.

If you then find that you continue to experience crashes after disabling all your mods, please could you also complete the steps in our troubleshooting guide as well as verifying the game's files?

Please le us know how you get on and if you need any further help at all!

Thank you!

Hello @Amir802212 sorry to hear about your crash and blue screen on PS4.

Would you please try reinstalling the game completely, restore your licences for the game and rebuild your database, as shown in this guide, as you may have a corrupt game file causing this, and these steps may resolve this issue > https://www.ubisoft.com/help?article=000060522

PlayStation also have their own troubleshooting guide for crashes physical & digital here > https://www.playstation.com/en-gb/support/games/game-freeze-crash/

@solgaleo66 Hi there! Welcome to Discussions!

So sorry to hear that your game is crashing during the warm-up before CotD! Do you see any error codes or is it just crashing to desktop? Please go through the steps in our PC troubleshooting guide here. These steps help resolve many of the common causes for crashing issues with our game. If the crashing continues, then you may need to reinstall the game. Just to be on the safe side, I'd suggest backing up any save files as well. When you reinstall the game, try to reinstall the game and Ubisoft Connect on the same drive, preferably your OS/C drive.

Let me know if these steps help or if your game continues to crash. Thank you!

Hey @GnarlyAtol1793, thanks for contacting us.

I'm sorry to hear that you're experiencing crashes on Xbox One X.

Have you tried following the steps from our Xbox One Troubleshooting guide ?
It has helped many people with similar issues.

Let us know if there's anything else we can do !

@GnarlyAtol1793 Understood, I'm glad to hear that you can enjoy The Division 2 again !

Don't hesitate to reach out to us if you have questions, or for any other Issue !

Hello @No_BrainCells! Sorry to hear that you've encountered a crash.

Unfortunately we have no way of adjusting temporary sanctions or reputation score. If you regularly encounter crashing, I'd suggest the steps from this article to remedy them. Apologies for any inconvenience!

Hey there @Gregory_Sallust, and welcome to the Discussions. I am sorry to hear that you are experiencing crashes when trying to exit out of the Dark Zone. How often does this occur? Also what platform are you playing on the game on?

Hey guys,

Glad to see the issue's been resolved for you @Gregory_Sallust !

@svaage70 - are you experiencing game crashes or just issues with your connection / Delta errors?

Could you please ensure you've completed connectivity troubleshooting steps too?

Thank you!

Hey @svaage70

Could you please let us know if it is the issue is related to Dark Zone South Recon Mission?

It seems that you have also mentioned a Delta error. Could you please tell us the exact error code?

Thank you very much.

Hey @Gregory_Sallust!

I'm sorry to hear you're encountering this crash issue in game, I understand how frustrating that is!

To clarify, are you encountering fewer crashes the longer you play?

I'd like to start with a few different troubleshooting steps to see if we can resolve or at least mitigate some of these crashing issues.
1) Verify the game files
2) Clear the Ubisoft Connect Cache
3) SFC Scan
Please let me know if these steps help or not!

Hey there @Gregory_Sallust,

Apologies for the delay and to see you're still having issues!

May we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

I'll also note that our wider investigation into these crashing issues is still ongoing too.

@Gregory_Sallust Thanks for providing your hardware specs.

Can you confirm when this issue first occurred?
Did you notice anything unusual, leading up to the events of the issue occurring?
Have you installed any programs, or made any changes to your PC recently since the issue occurred?
Do you have any hardware monitoring software, RGB controller software that may conflict with The Division 2?