Ubi-Oxavo

Hello @RIPenemie and welcome to Discussions.

I am sorry to hear that you're experiencing the cloud synchronization error. Could you please please clarify if it is  the "Failed to Synchronise Saves" error message?
Can you try to upload the screenshot of the error to a post for me? Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize.
Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

Thank you in advance.

Welcome to Discussions @gray62022 .

I understand you are interested to find out more about cross-progression in Assassin's Creed Valhalla.

As long as your cloud saves available in your Ubisoft account, you can continue your journey on PC.
Please check this article, which explains how to upload your saves to the cloud and here you can find more information about ...

Hello @MeatLloyd, thanks for getting back to us.

I can confirm we have your recent cloud saves and sorry to hear you're receiving 0x20000005 error.
Could you please let us know are you on Xbox One or Xbox series X/S so we can provide you the relevant connectivity troubleshooting steps?

We look forward to hearing back from you.

Hello @TheSmio ,

Thanks for letting us know.

I've just checked and can confirm the issue is still under investigation by our development team and as of now we can't provide a definite ETA.

Thank you for your patience whilst our team continues to look into this and please let us know if you have any other questions.

Hello @Lele001986 , thanks for your report and the image provided.

Sorry to hear You can't purchase the daily and weekly items from Reda.
We have this issue under investigation by our development team, please have a look at ...

Welcome to Discussions @szarygamer .

I am sorry to hear about your crashes and I understand this is a frustrating experience. Does the game crash to desktop without any errors? Could you please clarify why can't you play "Down of Ragnarok"?

Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first o...

Hello @MANDII92 and welcome to Discussions,

I am sorry to hear you can't access the "Siege of Paris" because of the error. Could you please clarify if this is " Ubisoft Services not available" error?". Can you attach some images showing the error codes?
You can attach it directly to your post or upload to any hosting and the link can be shared with us on this thread.

If I understand you correctly, you play on both: Xbox One and series X?

Could you please go through the Xbox connectivity troubleshooting for ...

Hello @orphandonor21 , welcome to Discussions!

Sorry to hear that you are unable to place the honeycomb on the rock.

Would you be able to record the video footage showing the issue and displaying that you are on the latest version of the game? As soon as we receive it, we can check with the development team if the investigation can be reopened. You could directly upload the clip to an online video-sharing platform like Twitter or YouTube and the link can be shared with us on this thread. Your current game version can be located in the lowe...

Hey @Meline100
 
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
 
Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.

Please let us know if we can help with anything else.

Hello @bOwls111 and thanks for your report.

Could you please record a short video demonstrating the issue and the version of the game. You can upload it to any hosting and send us a link so we can investigate this further. Please also make sure that your latest saves are uploaded to the cloud.
 
Please let me know if I can help you with anything else.

Welcome to Discussions @Lac3y1988 and please accept my apologies for not getting back to you sooner,

First of all I am really sorry to hear that the Expansion is not in your library yet. I can see that you have a support case with us and this is being handled by my colleagues from the customer Support Team.
I would like to inform you that sometimes it could take up to 24 hours for a game to be added on the account.

Please let us know if you have any other questions.

Welcome to Discussions @hob091 ,

Sorry to hear that True Master achievement has not unlocked for you and you also experience the issue with the mastery challenges.

Could you please confirm for me the platform you are playing on and record the short video showing both issues, upload it to any video hosting of your choice and send us the link.
 
Please also make sure that your latest saves are ...

Hello @Simplethumb ,

Thank you for letting us know that you find it helpful.

Don't hesitate to get in touch if you have any questions.

Hello @Ingel_Riday ,

Thank you for your report and sorry to hear you also have duplicates in your inventory.

Please upload the screenshots showing your duplicates, so we can pass it on to the development team. Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize. Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

Thank you in advance.

Hello @Forney97 .

I am sorry to hear you are experiencing "An Epic Games service is unavailable at the moment" error. I can see you completed all basic troubleshooting steps, therefore please create a support case, as we'll need to get some system files (DX Diag and MSINFO) from you to look into this further.

You can also uninstall the game and install it directly from Ubisoft Connect, without launching Epic. This should help to bypass the error when launching from Epic.

Please let us know if you need any other help.

Hello @KarpiuRafal and thanks for reaching out to Ubisoft Support!

Sorry to hear you are unable to progress with the quest "The Price of Wisdom".
I would kindly ask you to record a short video of the issue and send us a link so we can investigate this further. Please also make sure that your latest saves are uploaded to the cloud.
 
Please let me know if I can help you with anything ...

Hello again @darkspawn2101,

Thank you very much for getting back to me quickly and sending the video link. I can confirm I have forwarded your video along with your latest save to the development team.

We'll continue to update this thread as more information from the development team becomes available with regard to a fix for the issue. 

Please let us know if you have any other questions.

Hello @WinkyWozza, thanks for reaching out to us.

Sorry to hear that the Aesir eye bow is not showing in your inventory. Could you please provide the image showing that you completed "The dawn of Ragnarok" and some photos showing that you purchased this item at Kara's Domain but it's not in the inventory?

Thank you in advance.

Hello @ViaAlpina, thanks for getting in touch.

I'm sorry your game crashes after you've installed the Dawn of Ragnarok and you're unable to reach Ireland.
Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all. 
Have you tried to load from your previous save and see if the game ...

Hello @TECHNO-404 and welcome to Discussions!

You informed us that you would like to request the refund, however I can see that your request was handled by our customer support team, therefore please let us know if you need our further assistance?

Thanks in advance.