Ubi-Oxavo

@archsh3riff hey and thanks for reaching out to us.

I understand you can not proceed with the Winigred quest. I have done some research and don't seem to see any other reports that reflect your description of the bug, therefore could you please record a video of the issue, upload it on any hosting of your choice and send us a link so we can investigate this further.

Please also make sure that your latest saves are ...

Hello @Zbeatza. Please accept my apologies for the delayed response.

Sorry to hear you can't pick up the key in Grimes Grave. Could you please confirm the edition of the game for me and if you own a Season Pass?

I look forward to hearing back from you.

Hello @archsh3riff, hope you are having a great start of the year,

I am sorry to hear your game crashes when you take a screenshot in Ubisoft Connect launcher. Have you tried to change the screenshot key and check if those crashes still occur?

If no, please try the following steps:

• Select the three-line button on the top-left of the screen.
• Choose Settings, then Other.
• Select the Capture screenshot hotkey button.
• Press the button you want to change your screenshot key to. 

Please let us know how it goes!

Hello @sorenssorensen, thanks for reaching out to us.

As mentioned previously, this is an issue currently under investigation by the development team and we don't have updates as of now.
Thank you for your understanding while the team continue to look into this! 

Please let me know if I can assist you with anything else.

Hello @SpYrAk0s and welcome to Discussions!

If I understand you correctly, you can't launch Assassin's Creed Valhalla on Windows 11? Does the game crash on launch without any errors?
Please provide details and screenshots of any error message or code you may have received, and which steps you have already taken to remedy this issue.
The more information you can give regarding your experience, the better equipped I am to assist you. 

I look forward to hearing back from you.

Hey @MonkeyWAS, sorry for the delay with my response.

If I understand you correctly, you I cannot collect the last key to open the Ingot Chest ? Can you confirm for me  that you managed to collect the key on top of the tower near the cursed symbol? (the tower is located to the east of "Anlaf's Lookout" in Eurvicscire)?

If you can not collect the key, could you please provide a short video of the issue.

I look forward to hear back from you.

Hello @beannz101 and Happy New Year!

My apologies for not getting back to you sooner. Thanks for the report provided.

We have received reports of players who see their game becoming much easier when changing only one of the settings.

The development team has been made aware of this issue and they are currently investigating it. I hope to be able to share an update from the development team soon with regard to their investigation; please check ...

Hello @ferrvus and thanks for getting in touch with us.

I am sorry I was not able to respond sooner but I will do my best to help you.

That's really frustrating to read that you have lost your progress. Can you confirm that you created a new save? It could be the reason why all autosaves and cloud saves were overwritten.To avoid such issues in the future you need to create a local manual save before creating the new save in order to keep your progress.
A cloud save will show as "Manual Save" with a Cloud icon - this is not a local manual save and it will be overwritten when creating a new save.

 Feel free to get back in touch if you need us.

Hello @Kahayan_Tiger,

My apologies for not getting back to you sooner.

I understand you are experiencing the issue with daily contracts. Could you please specify for me if you only able to obtain one daily contract from Reda despite usually being able to claim two of them?

I would kindly ask you to record a short video and send us a link so we can investigate this further. Please also make sure that your latest saves are ...

Hello @angelzhizni007 , hope you are having a good start of the year. My apologies for not getting back to you sooner.

I understand you receive 0x20000019 error when interacting with Reda. Could you please confirm that you have tried all the steps from the Connectivity Troubleshooting guide provided by my colleague in response to the top...

Hello @osx77, sorry for not responding sooner.

I understand you are unable to complete Fly Agaric mission.

Could you please specify the location for me, is it Sciropescire or Oxenefordscire or Suthsexe?
Could you please provide the screenshot showing your location and more accurate description or alternatively could you share the short video of the issue with us?
You can upload it on any hosting of your choice and just send us the link here.

I look forward to hearing back from you.

Hello @thatfrogdudesam and my apologies for not getting back to you sooner.

I understand you have purchased the Season Pass but the content did not appear in the game.
Please bear in mind that sometimes it could take up to 48 hours for the content to be added to the account.

If you still need our assistance, please let me know, so I can create a support case for you!

Hello @r4dziu93 and welcome to Discussions!

I understand that you are unable to proceed in "The Path of Wind Blue" mystery. According to the information we have from our development team, the issue should have been resolved by now.
Should the issue still persists, I would kindly ask you to record a video of the issue, show us that your game is fully updated and send us a link so we can investigate this further. Please also make sure that your latest saves are ...

Hello @Defaint_Ger and thanks for getting in touch! My apologies for not getting back to you sooner, your English is absolutely fine!

I understand you are unable to start River Raids because Vagn loops dialogue. This should now be fixed. Please ensure your game is fully updated. 
Should the issue persist, please send us a video of the issue and we will be happy to investigate further.

Don't hesitate to get back in touch with us if you have additional questions.

Hey @Dead_Heat , thank you for the video provided.

Sorry to hear you were stuck jumping in a well. Could you please let us know if you have tried to press "S" as was suggested by ...

Hello @Phat_Monkey and welcome to Discussions! Please accept my apologies for not getting back to you sooner.

Did your game crash on launch or was it during the game play?

We are aware of an issue that can affect performance in some games, including several Ubisoft titles, when playing on systems outfitted with 12th Gen. IntelCore Processors.

Intel has posted an official workaround on their website. Please be aware, however, that this workaround involves modifying settings within your PC’s BIOS. Incorrect modification of BIOS settings can cause serious damage to your system, including irreparable loss of system functionality. To ensure the safety of your system, if you attempt the workaround, we strongly recommend that you conta...

Hello @owenz292. My apologies for not getting back to you sooner.

I understand that  you are unable to pledge a new region on the alliance map, despite not having completed all regions.
If you still experience this issue, I would kindly ask you to record a short video and send us a link so we can investigate this further. Please also make sure that your latest saves are ...

Hello @phyxAC and thanks for contacting Ubisoft Support.

You have posted on Assassins creed Valhalla discussions where we don't support Assassins creed Unity queries, therefore I am moving this thread to another appropriate category where one of my colleagues will be able to assist you.

Don't hesitate to get back in touch if you need us.

Hello all and apologize to those who did not receive our response in a timely manner.

I understand that you are unable to pledge a new region on the alliance map, despite not having completed all regions.
If you still experience this issue,  I would kindly ask you to record a short video and send us a link so we can investigate this further. Please also make sure that your latest saves are uploaded to the cloud.
 
Please let me know if I can help you with anything else.

Hello @bielik01 and thank you for your message.

If my colleague requested the video from the player, it means we still need it for for a further investigation.

Feel free to get back to us if you have any questions.