Ubi-Oxavo

Hello @vorpalich and welcome to Discussions. First of all please accept my apologies for not getting back to you sooner.

Thank you for reaching out to us and for the screenshot provided as well as for the feedback regarding comparison Discussions and Forums Usability.

I am sorry to hear you are experiencing "An Epic Games service is unavailable at the moment" error and as far as I understand you already have been in touch with out customer support Team by submitting a case. Since this is an account related issue, we can not discuss it publicly, therefore could you please confirm for me that you have tried to test if the issue persists on new Windows profile after setting to default different browser than p...

Hello again @cellq7 and thank you for your input in improving the game. May I ask if you're also having those issues described on reddit? If that's the case, please record the short video, upload it on any video hosting of your choice and send us the link.

Feel free to get back in touch if you need us.

Hello @cellq7 and thanks for the video provided including the location on the map. Sorry to hear you are experiencing T-Posing corpse glitch.

If possible, please provide us with some more information about the issue: detailed description and when did you notice it.

I look forward to hear back from you.

Hey @dcz1991 ad thanks for getting in touch and sorry to hear that you can not collect your treasure.

To help us to take a closer look at this, would you be able to send us a video which shows the following:

That you have collected the hoard map clues for the treasures you're trying to find in Suthsexe and Hamtunscire.
That you are unable to interact to collect the loot in the correct hoard location. Please show us your exact location on the map, and that no prompt is available.

Please also make sure that your latest save ...

Hello @brandonboere and thank you for the accurate description of the issue.

I understand you can not kill Fenrir, as he fell under the world and we recently reopened the investigation therefore would be really nice if you could provide us with a short video of the issue and please also show in the video that you game is fully updated. Please also make sure that your latest saves are uploaded to the cloud.
...

Hello @CantusLupusRex and welcome to our Discussions! I am sorry to hear your game started to crash after the recent update.

Looks like you have tried to perform the plenty of steps in order to solve the issue. Have you also tried to reinstall Ubisoft Connect and perform the ...

Hey @scotuplay, sorry for the delayed response and thanks for your report.

Could you please follow the instructions provided by my colleague Ubi-Borealis underneath your response and provide us with the video of the issue?
Speaking about Sciropescire Caustow Castle, please confirm that you are going far enough into the lake?  It would be great if you could forward us a video that illustrates this behavior.

I look forward to hearing back from you.

Hello @Borgiaruud1, thanks for getting in touch! I'm really sorry to hear that you can't complete "A Dead Man's Tale" in Vinland. I've done some research and don't see any other reports that reflect the description you provided.

Could you please confirm that you've approach the the center but the woman did not start shouting? Would it be possible for you to record a short video of the issue and share a link with us on this thread so we can investigate it deeper?

I look forward to hearing back from you.

Hello @whezyk and welcome to Discussions!

Sorry for the delayed response. If I understand you correctly you are unable to talk to Toka and Pierre in Ravensthorpe for the quest Strangers Bearing Gifts?

Could you please confirm for me if you have installed the latest game update but the issue still persists? If the answer is "yes", I would kindly ask you to record a short video showing us the issue itself and the game version and send us a link so we can investigate this further. Please also make sure that your latest saves are ...

Hello @skok30051979 and welcome to Discussions.
 
I understand from your post that you would like to be able to use Polish subtitles in your game. Could you please attach the image of the game box showing the edition of your game.

Once I know more about the edition of the game you own, and from which region, I'll be able to better advise you with regard to this query. It may be that the regional version of the game that you own is not one which includes Polish language, in which case you'll unfortunately not be able to select it in-game to use.
 
Thank you in advance for any further information that you provide, and please let me know if you need any additional assistance in the meantime!

Hello @MePlayingGTA ,
I understand that the item was purchased in Ubisoft Store but you were trying to check the order history in Ubisoft Connect launcher.
Please note that the orders displayed only reflect purchases made directly through the Ubisoft Connect PC client.
For purchases made through the Ubisoft Store, please check your St...

Hello @satrincha , thanks for your reply and my apologies for not getting back to you sooner. Sorry to hear that those crashes still occur even after the completion of all the steps we suggested.

Could you please confirm for me that issue still persists, so i can go ahead and create a support case for you as in this case we need a deeper investigation which requires gathering your system files?

Please let me know if you need further assistance.

Hello @SkypherDZN. I apologize for not getting back to you sooner.

I understand you're unable to sprint since Heidrun Slam skill has been unlocked.
This should now be fixed. Please ensure your game is fully updated.
Should the issue persist, please send us a video of the issue and we will be happy to investigate further.

Don't hesitate to get back in touch if you have additional questions.

Hello @C-Pick and @True_Coverage. My apologies for not getting back to you sooner.

Please, could you both provide me with a short video demonstrating that red rune flash that annoys you so I could pass your feedback to the Game team?
Indeed it works as intended but I will be happy to pass on your suggestion.

Let me know if you have any...

Hello @darkantares,
 
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
 
Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.

Let me know if you have any questions!

Hello @raducata11 and welcome to Discussions! Thank you for the screenshot provided.

I understand you can't not get wealth in "Reach Alrekstad".

I would kindly ask you to record a short video and send us a link so we can investigate this further. Please also make sure that your latest saves are uploaded to the cloud.
 
Please let me know if I can help you with anything else.

Hello @mitusonator0 and thanks for getting in touch.

Sorry to hear you can not talk with Tarben anymore and thanks for the accurate description provided. As far as I am aware of, it happened because you said that you are busy. Can you confirm that you build the brewery? Can you send us a video that shows Tarben is not moving, so we can pass it on to the relevant department?

Please let me know if I can help you with anything else.

Dear @witcher472015 , please accept my apologies for not getting back to you sooner and I hope you are having a good start of the year.

Speaking about Snowshoe-328F5E0F error, this issue is still under investigation and we don't have any updates as of now.
We'll continue to update this megathread ...

Hello @joseywales22 , sorry to hear you are experiencing a Blue screen error. Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all. 

...

Hello @ScottishBlood01,

Thank you for getting in touch and my apologies it took so long to get back to you.

Sorry to hear you are experiencing issues in The drink of the Picts quest. I have checked the information you provided and could not find other reports that reflect the description above.
Could you please let us know if solution provided by ...