Ubi-Perseids

@aPressa Sorry that you are having trouble getting your phone number added to your account. You will need to contact us via a Live Chat for us to assist you further with this issue. Please note that depending on your region, chat hours may be limited at this time. Apologies fo...

@loki9747 Hey there! Apologies that you are also experiencing this issue. Please note that you are posting in our English forums and so going forward, please be sure to post in English instead of French. That said, we do have dedicated support forums in French which you can find ...

@MrSaip Hi there! Welcome to Discussions! I'm sorry that you are also seeing this error. As mentioned above, this is an issue the team is aware of and they are currently investigating. Any future updates will be published within the News & Announcements forum via patch notes, so please...

@Sib3riX Hey! Glad to hear it, thanks for the update. Please don't hesitate to reach out if you have any other technical issues.

@N00b_HUSKY Hello! Welcome to Discussions! I'm sorry that you are seeing this error code since Christmas. This error code usually means there was an issue launching BattlEye with the game. To help with this, I'd suggest you verify your game files if you haven't yet, and also go through our ...

@Pro989assasin Hey! Sorry the steps I suggested did not help. I can assure you I'm not a robot, haha. I'm sorry for the frustration this has caused though. After looking through the system files you provided, I have a few more ideas of what steps might help. First, please turn off any unnecessary peripherals that you may have connected to your PC. Please also disable ba...

@Tytanium05 Hey there! I sincerely apologize for our delay in getting this taken care of for you. I went ahead and took a look at your case, and you should hopefully hear back from an agent soon. I'm sorry there isn't more I can do in this case, as this isn't an issue we're able to assist with over public channels. I hope this will get resolved as soon as possible, and again I apologize for the inconvenience caused.

@crusty77081 Hi there! Thanks for the update and for letting us know that this issue is still occurring. Would it be possible to record a video of this happening? It would help to have a video of the host getting booted from the squad, and then a video from the host showing that it looks like everyone else leaves. Having a video to share with our team helps them to investigate these issues and recreate the problem on their end. Once you have the video, please upload it to YouTube as public or unlisted and share the link with us here. Thank you in advance!

@Spectra-Exo Hello! Welcome to Discussions! So sorry that we haven't updated your case yet. We're experiencing a high volume of contacts which has made our response times delayed. An agent will update your case as soon as possible! In the meantime, there are some troubleshooting steps I can recommend here that may help. Since you've already tried to verify the game files, please go through our troubleshooting guide here next. Those steps will make sure the game is running properly and efficiently, and it will eliminate most causes of common technic...

@nathanpesidxb Hi there! Welcome to Discussions! I'm so sorry to hear that your account has been compromised. Please check out our FAQ here on how to recover access to your account again. You will most likely need to create a support ticket so t...

@NogoodAlex Hello! Welcome to Discussions! Do you know when you first noticed it had disappeared? Did it happen after linking accounts together? Please also try the troubleshooting steps in this guide and let me know if it helps. Thanks!

@PuLse-Havoc Sorry to hear that you also experienced this issue! While we aren't able to remove temporary sanctions placed on accounts, I can suggest going through the steps in this guide and also ...

@Kia_the_korrect Hey there! I responded to your issue over on this thread so please respond there if you need further assistance. Thanks!

@Kia_the_korrect Hey there! Welcome to Discussions! Sorry that you are having a problem finding a match! Are you seeing any error codes or messages when this happens? If so, would you mind providing an image of that? In the meantime, please try the troubleshooting steps here and here. We...

@Barti1k Hello! Welcome to Discussions! I'm sorry that you are missing your Amazon prime loot! Please check out our pinned post here which provides helpful information regarding this issue and also directs you on what to provide us when reaching out to Support if needed. Thanks!

@Pro989assasin Hey there! Sorry for our delayed response. Since the image you're encountering is related to the dynamic link library (DLL), I would suggest going through the steps in our guide here next. If this continues to happen, please ...

@zpomalit Hey there! Welcome to Discussions!

Sorry that you are not getting renown/XP lately! If you haven't yet, please try going through the troubleshooting steps in our guide here. Be sure to verify your game files, as files may have been corrupted and caused this to occur. I'd also recommend going through our ...

@Navtz Hello! I sincerely apologize for the wait. We have been experiencing a high volume of contacts, and this has caused our response times to become delayed. Please know we're working to reply to everyone as quickly as we can. I appreciate your patience in the meantime.

@guest-7X72Kedt Hey there! Welcome to Discussions!

I'm sorry for my delayed response. I can see that you have already reached out and opened a case regarding this issue, which is what I would have recommended you do! An agent will update your case and continue to assist you as soon as possible. Thanks!

@OHNINJI Hey there! Welcome to Discussions! I’m sorry that you’re having trouble accessing your game due to the authentication error you’re seeing. This error can happen when the game is activated on one Ubisoft account, but your Steam is linked to an entirely different Ubisoft account that the game was not activated on. If you're still having this issue, please check out the dedicated FAQ ...