Ubi-Raziel

Hello!

Thank you for reporting this to us, and I'm sorry to read the silver boost doesn't appear to be working.

This isn't a known issue, however we can investigate. Are you perhaps able to provide a short video of you earning silver (finding it, selling things, completing a raid) so we can see how much you're earning? We can then discuss it with the AC Valhalla team to see if there's an issue.

Thank you!

Originally Posted by captnblasted
idk if its a problem only with 3000 series Nvidia cards but i had a 2080ti then i upgraded to a 3080, the game would not run no matter how many drives i put it on or how many uninstalls i did. i used the methods on here to troubleshoot but none has worked. i upgraded my card to a 3090 Rog Strix card and it is still doing the same thing. Both cards ran every other game fine with no crashes. Any help would be appreciated i am dying to play.

Hey! I'm sorry to read you're facing crashing issues, especially with your new 30 series GPUs.

Can you please explain in more detail what happens when you try to launch the game? Have you also tried launc... Read more

Originally Posted by R3DARROW
Thank you for your quick help

You are most welcome have a great Christmas!

Originally Posted by R3DARROW
Although I finished the corsair skin mission, I could not get it


R3DARROW

İmages

https://hizliresim.com/DjnAKW
https://hizliresim.com/4azoqN

Hello! Apologies for you not receiving the weapon skin, I'm not sure why th... Read more

Originally Posted by SirHarryPierce
Everything is working fine.

It is just a weird message .

Thanks for getting back to me happy to read everything is fine now!

Originally Posted by SirHarryPierce
Just got this message welcoming me while I had the game open for a night.

Hey! Sorry to read you're facing this issue.

This would usually suggest either the game is not up-to-date, or a DLC has been uninstalled. Hopefully it's as simple as that.

Can you please try verifying game files to see if that works? Here you go: https... Read more

Hello all!

I believe you are right Nicholas; although there is technically enough room for construction, there needs to be extra wiggle room.

Apologies if this was not made clear in-game, I will send your feedback to our team. Perhaps we can improve the in-game messaging.

All the best!

Originally Posted by Soundwave.BDS
Hello Ubisoft. I'm sending you this message & I hope you reply but this issue has been happening to my Rainbow Six Siege account recently. When I boot up the game, all my operator headgears, uniforms, weapon skins, attachments, charms, attachment skins & settings have mysteriously reset themselves for no apparent reason. This has happened five times to my account but this season it has happened three times & it's really annoying to re-equip all my skins & redo all my settings. I needed to inform you to ask to help make sure this never happens to my account again.

Hey! I'm very sorry this has affected you multiple times.

In my experience, ... Read more

Originally Posted by BOT_FAPIER
If i get ban or division down i will uninstall this game, new operation for money but connection work like ****, Thats all from me...

Hello! I'm sorry to see you experienced a connectivity in-game.

Can you please confirm if you often experience disconnections and not being able to rejoin, or is this the first time?

The following support article will help ensure a good connection to our servers, and hopefully prevent this from happening in the future: ... Read more

Originally Posted by MacBasti
I'm trying to get the future soldier and splinter cell weapon skins by playing the corresponding games, but they won't unlock.

Hello!

Some games require you to play a certain amount of time before you are able to redeem their corresponding rewards, and there is sometimes a delay.

I recommend playing each of the games for about 60 minutes and that will hopefully resolve your issue.

Let us know if the issue persists!

Originally Posted by Luci.-
Sorry for the super duper late reply, I was checking my nvidia control panel settings and I notice that when I had (Texture Filtering) into high performance, it would look really really awful. so I switched it to High quality. If you still need help on this I can send you a screenshot of my settings in Nvidia Control Panel in Disc (Lucifer.Morningstar#0666)

Hello! I appreciate you adding to the thread with an update; it helps everyone.

Hopefully everything looks fine now since your setting changes but we'll always be here should you need anything!

Originally Posted by NuclearMushrom
[IMG]file:///C:/Users/Lenovo/Downloads/2020-12-17_23-03-30.png[/IMG]

Hello! I'm very sorry you witnessed racism in-game, it should never happen

The Insert Image function on our forum will only work with images stored on the web. However, we don't allow Naming & Shaming here on the forums.

Please send us the image using one of the following methods -

Email Support / Live Chat: ... Read more

Originally Posted by Rakash_
For about the past two days, before and after the Christmas Update this morning, I have been randomly disconnected from matches in-between rounds, thrown into a loading screen and returned to the main menu.

For the other players in the game, it will say that I left the game. I have never gotten an error message when this happens.

I'm very certain that this is not a connectivity problem because I am in a Discord call with some friends and have no problem with the connectivity for Discord or even other services that would be inaccessible with no internet connection.

Hey! Sorry to read you're facing this connectivity issue.

... Read more

Originally Posted by BYG-Otis
Trails Rising I only played for a couple of minutes but I played SC Blacklist for at least a couple of hours, I've had this problem before when trying to unlock the Steep Charm.

Thank you for getting back to me.

I have reviewed your Ubisoft account however I was unable to see gameplay for either. It's possible Trials Rising was not played enough, or perhaps your progress is not syncing with Ubisoft Connect.

This is not something I am able to override manually as no gameplay at all has yet been recognised.

Let's try 1 game at a time. Would you be able to complete a couple of tracks in Trials Rising and see if that makes a ... Read more

Originally Posted by BYG-Otis
Hi,

I installed and played both Splinter Cell Blacklist and Trials Rising but the charms aren't unlocking for me at the club rewards.
Is there a way to get it?





...

Read more

Hello!

I'm very sorry to read you both experienced issues reconnecting to your matches; I know it must be incredibly frustrating.

We don't have a way of knowing what happened with your individual matches, however we're keeping on top of any reports so we can inform our dev team. It's important we improve Rainbow Six Siege in any way we can; and your forum posts help towards that.

I wish you both all the best!

Originally Posted by Harve..
I was wondering why my game just randomly closes and doesnt explain why. I am fairly new to pc so i might have messed up a setting somewhere. Could anyone help me?

Hello! I'm sorry to read you're facing random crashes.

I recommend first following the steps in our support article: https://support.ubisoft.com/Article/000061047

It includes suggestions to make sure everything is up-to-date, and there is n... Read more

Originally Posted by KaydoDG
Hey milky, I couldn’t get the date and time for that match but it just happened again and I was able to Clip the screen and provide a date and time. December 16, 2020. 3:42 pm EST. Where am I able to send the Clip of the match results and not recieving Elo?

Hey!

You may be able to add your clip directly to your support case. If the file size is too large however, you can try uploading to a video sharing service such as YouTube then add the link to the case

Thanks!

Originally Posted by BOOM_NOW
Hello guys i wanted to buy this game for my brother but i dont know if i buy this that key wouldnt be usable for him if you guys know some help on how to buy just a key i would be so grateful ty

Hello!

Purchasing from the Ubisoft Store would activate the game directly to your Ubisoft account; we don't yet have a gifting system I'm afraid.

You could perhaps try our list of approved resellers: ... Read more

Hello! Thank you for contacting us here on the forums.

I appreciate receiving a sanction is frustrating, and you would like to submit an appeal.

As your issue is account-related, it is best we discuss this with you via a private support platform, for your privacy.

Please contact us via one of these channels -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: ... Read more