Ubi-Raziel

@darth_yes Hello!

Thank you for sending us your feedback about this. I am personally unsure why there is a difference if your graphics settings are high, but I will forward this to our team!

@darth_yes Hello!

Thank you for sending us your feedback about this. I am personally unsure why there is a difference if your graphics settings are high, but I will forward this to our team!

Hey everyone!

This doesn't appear to be a known issue, maybe it just hasn't hit us yet.

Can you all please confirm if you play on PS4, if the issue still persists for you and where you are in the story?

One suggestion would be to restart both the game & your router. I've seen game restarts fix many issues

Thank you!
I can buy things in the store now the last two days on Ps4.

Thank you for letting me know, hopefully everything is resolved now

@merluzzogno Hey, thank you for your report!

@FILLEFJUTTEN If you are still having issues please let us know. A video would also help massively.

@daiblohel666 Hello! I'm very sorry you and your wife are saddened by this, it is completely understandable.

I'm afraid I don't have the reasoning behind this decision, we can only provide answers with the information we have available.

Here is our support article listing all available languages: https://support.ub...

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@daiblohel666 Hello! I'm very sorry you and your wife are saddened by this, it is completely understandable.

I'm afraid I don't have the reasoning behind this decision, we can only provide answers with the information we have available.

Here is our support article listing all available languages: https://support.ub...

Read more

@daiblohel666 Hello! I'm very sorry you and your wife are saddened by this, it is completely understandable.

I'm afraid I don't have the reasoning behind this decision, we can only provide answers with the information we have available.

Here is our support article listing all available languages: https://support.ub...

Read more

Hey everyone!

This doesn't appear to be a known issue, maybe it just hasn't hit us yet.

Can you all please confirm if you play on PS4, if the issue still persists for you and where you are in the story?

One suggestion would be to restart both the game & your router. I've seen game restarts fix many issues

Thank you!

@heisenberg_bm Hello! You've done the right thing by posting here on the forum, we can look into this for you.

I would like to ask you some questions -

• Which PS4 are you playing on? (Regular, Slim, Pro)
• Would it be possible to provide a video?
• How often would you say this happens? Is it constant or quite rare?

Thank you very much!

@cmc-serres Hello! This also happened to me this morning, so I believe this is quite common.

I can see my colleague reported this earlier today, so we're on our way to getting this fixed

All the best!

Update: Merged your threads together, so we can track this easier.

Originally Posted by Emrejaja12
UBI-Froggard

I bought the welcoms pack and 1200 credits 2400 total didnt receive the credits while it was locked with a look on it couple weeks back and i got the 7 days booster but only the credits are missing i contacted support still after the case close i still didnt got my credits my ubisoft name Emrejaja12 ps4 name XpertFerox when am i gonna get my credits? It has been over 1month now

Hello!

I'm sorry to read you're facing issues with your Welcome Pack. We experienced an issue where players were not getting everything they should have.

I can see progress is being made with the issue, however we don't have a solut... Read more

Hello everyone!

I'm sorry to read you're facing these issues. If you move back to our Player Support > PC section you will find 2 sticky threads there for this issue. Please comment on the one that relates to you.

We're gathering reports of players affected to help our dev team fix these issues.

Thank you!

Thank you for getting back to me.

Comparing your system to our minimum requirements, you appear to meet them and the game should be playable at low settings.

I also understand that your FPS was recently higher, which makes this a bit of a mystery. There are no known FPS issues since Operation Shadow Legacy.

Was the update for Operation Shadow Legacy or was it for a smaller, more recent update? Do you remember which update it was?

2 final questions - How much RAM do you have installed, and what resolution are you playing?

Thanks again

Originally Posted by Charles_Wise
In the Passage, for Trading Posts and Sky Trading Posts, it is not indicated that upgrading the post improves the Storage Capacity, in contrast to the other trading posts that do have this prominently mentioned. See attached screenshot.

Hello!

Perhaps I am misunderstanding, so please correct me if I can wrong. I can see in the image that just above, it does state that upgrading will increase the storage capacity.

If you are able to provide 2 images showing the difference between passage trading posts and other trading posts, that would help.
... Read more

Originally Posted by PhoSimurg
Hello guys. Unfortunately, when I enter a match, it goes to the main menu for no reason between matches. I get penalized in ranked matches. It kicks me out of the game like I left the main menu Please help me. This problem has not been resolved. ...

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Originally Posted by Charles_Wise
I did verify the files and the issue is still present.

Thank you for confirming!

I will report this to our team and also look into the second issue you reported

All the best!

Originally Posted by Charles_Wise
No, this is a hassle and my initial post with the screenshot is sufficiently clear! Thanks.

Hello!

I appreciate where you're coming from. The image helps us understand your issue however it doesn't show how the issue is reproduced; this is the most important data we can gather, as our testing team may not face the same issue.

Let's try to gather a bit more information, then I will forward what we have to our testing team -

- Does this only happen with farms, or other buildings too?
- How long have you noticed this issue?

My suggestion would be to verify game files, that may resolve your issue: ... Read more

Originally Posted by UMOarsman
I'm having the same issue as well. Is there any fix?

Hello! We don't have a fix for this issue at this time, thagozu seems to be the only player that has reported this and we have no way of reproducing it.

Would it be possible to provide an issue of the issue please? Were there any steps in particular leading up to this stage that may have caused the issue?

Thank you!

Originally Posted by Aladdin104
Hi everyone

I'm playing Anno 1800 in a co-op multiplayer savegame for quite some time. Since Land of Lions/Ubisoft Connect update we are experiencing the same error in multiple versions of our latest save game: we start the save game, it has completed loading and then the game freezes and a few seconds later it reads "data collection finished - continue or quit". Since continuing does not work, quitting is the only option. Restarting Anno 1800 and reloading the save game (including older versions) does not work.

The save game itself is not damaged since we were both able to load and play the save game in single player mode. Both multiplayers are in the same (private) wifi and the wifi connection works properly in different p...

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Hello!

I have seen this kind of crash before, it seems to be relates to the language files.

Please try the following solutions -

- Verify game files: https://support.ubi.com/en-GB/faqs/000025650/

- Disable background apps: https://support.ubisoft.com/en-GB/faqs/000025721/

- Ensure both Ubisoft Connect & Anno 1800 are trusted by your anti-virus and firewall

I hope that helps! ...