Ubi-Raziel

Originally Posted by Sangello
Ok, i created a detailed informing ticket, waiting support. Thank you.

case number 14716508

Hey!

Perfect, thank you very much. I can see a support agent has already started to assist you with this which is great.

Personally I could see a tiny bit of stuttering but it was barely noticeable for me; I'm sure you'll of course feel it a lot more as you're the one playing.

It's not always easy to find the root cause for an issue such as this, but we'll review your system files and see what we can suggest ... Read more

Originally Posted by GillestheGreat
Hi!

Thanks for your reply.

I am happy to announce I cannot reproduce the issue: we've played two more sessions without any missing thumbnails.

A complete reboot of the two PCs seems to do the trick.

Hey!

Thank you for letting us know, perhaps it was just a temporary connectivity issue at the time.

I'm happy to hear all is well now enjoy your day!

Originally Posted by lwhite2019
I have subscribed to and previously claimed the vehicle liveries pack and now that i am tryign to play the game it does not show that i have recieved it. The onlinle links from anno to the prime gaming site dont even lead to anno 1800....... Please help with ideas to fix the actual recipt of this pack.

Hello, I'm sorry to read you didn't receive your pack.

As this will require us to review your Ubisoft account, please get in touch with us directly. Here you go -

Email Support / Live Chat: ... Read more

Originally Posted by Emscrazy
Everyday I log into r6 nowadays my account gets reset as in the cosmetics on every operator all the attachments and skins on the guns and also my graphic setting and key binds but for some reason my sensitivity stays just fine that’s about the only thing not effected by this bug. Sadly I don’t have the patience to redo my entire accounts worth of settings and cosmetics every time I log in so I just haven’t been playing! I also haven’t been doing anything I can think of to cause such a annoying bug/glitch in just playing ranked when I log in then logging off.

Hello!

We can certainly help troubleshoot this for you. There are no known issues curr... Read more

Originally Posted by BYG-Otis
Just had the problem again, played an unranked, a ranked match after that and the second ranked match on the second round it happened again.

Hello, thank you for coming back to us.

This behaviour is very unusual, and it doesn't appear to reflect any currently known issues.

Is this something you're able to provide a video of, so we can get a clear understanding of what happens?

Since this issue started happening, can you think of anything that may have changed? For example, changing internet provider or installing a new software.

At this stage I believe it's best we review your port forwarding configuration, to ... Read more

Originally Posted by PluralHorse55
The issue is that when playing, buts of geometry seem to cut through the entire map, going through walls, floors, and rooms. When playing, these bits of geometry can't be interacted with, but still block sight. They only show up when looking in some directions, not all, and sometimes changing position or ADS will cause them to go away/appear.

I already re-downloaded the entire game, which didn't solve the issue. Any other solutions?

Hello! We will do our best to help with this.

It doesn't seem to be related to damaged game files considering you re-installed the game.

I believe a video to present the issue will be ... Read more

Originally Posted by CrazyS90
Hi Ubi-Raziel,

Thank you for replying to my thread!

To answer your questions:

- Has playing in the Training Grounds with friends ever worked for you?

Yes. I can play anywhere from 0 to 3 games before I encounter the bug. In other words, sometimes the bug occurs immediately, the first time we form a squad and play a game. Sometimes I can go 3 games before I see the bug.

- Can you please confirm if you have tried any troubleshooting steps, such as re-installing the game?

I tried rebooting my PC, verifying the files, and reinstalling the game. The files verified okay. None of these things helped.

- Do you receive any errors at any stage?

No. The game never crashes. It...

Read more

Hello!

Thank you very much for the in-depth thread, and also for adding to the R6Fix website. This is certainly an unusual issue so I don't have an immediate answer, however we'll work to help you get this resolved.

- Has playing in the Training Grounds with friends ever worked for you?
- Can you please confirm if you have tried any troubleshooting steps, such as re-installing the game?
- Do you receive any errors at any stage?

Let's see what we can do!

Hello, I hope you are well!

We do not currently have the option to upgrade between Rainbow Six Siege editions. If you wish to access a larger edition, that edition would then need to be purchased.

If Steam would be willing, I believe the only option would be for the game to be removed from your Steam account so you can then purchase the correct edition.

With all of that in mind however, the Deluxe Edition Year 1 & Year 2 operators, all of which can instead be purchased with the in-game operator bundles for R6 Credits.

You mentioned you're unable to buy DLCs. Can you please elaborate on what is happening?

Thank you!

Originally Posted by Draazil_
i am also having this problem now i have never had this problem before

Hello, we will do our best to help with this!

To begin, I'd first like to ask some questions -

- Do you own the game in Ubisoft Connect, Epic Games Launcher, or Steam?

- If Epic Games Launcher/Steam, are you able to interact with their overlay?

- Do you own any other Ubisoft games? If so, do they experience the same issue?

- What troubleshooting steps have you tried?

Thank you!

Originally Posted by Pad.Trick
ops made a error here:
but my ISP (or the ISPs from my family) having any issues with other

should be
but my ISP (or the ISPs from my family) arent having any issues with other

Hello!

Not to worry, I understood what you meant

This is currently difficult for us to pinpoint, as our servers appear to be fully up and running and there are no known lag issues that could affect players. As Ubi-Milky advised however, we would like to keep this thread open to see if we can receive... Read more

Originally Posted by antony1893
Well thanks to all devs who are "investigating" this issue. After 6 years of playing with toxics, smurfs and cheaters i can finally uninstall this garbage cause this was a last drop

Hello!

I appreciate this is a frustrating issue and it is understandable to feel the way you do.

This issue in particular was noticed at the start of Operation Crimson Heist and resolving this has been a long discussion. We'll be happy to inform players once a solution is implemented.

Originally Posted by PsyRaptor007
So I had bought rainbow six siege on Xbox with the starter set of operators, but I moved to pc quickly after that but needed to rebuy no biggie, I bought it but my Uplay didn't use the cloud to get my rainbow account? Am I supposed to sign in on rainbow too? Thanks, also it seems to have reset everything level too.

Hello, I hope you are well!

This is actually intended behaviour. Your progress & content is linked to your Xbox account rather than your Ubisoft account, therefore it does not sync between platforms.

We have a support article for this ... Read more

Originally Posted by Nate_X_X
Yeah, it was specific at first to just Push-to-Talk key. Now I've noted it happens with Escape, Push-to-Talk, Tab, and a couple other keys (I forget). Alt-tabbing resets it until I look at the overlay again, then I have to alt-tab to reset.

Sincerely,
Nate_X_X

Thank you for getting back to us. This is certainly an unusual one, so I can understand why some players had difficulty reproducing it.

Do you perhaps have any other overlays running at the time? If so, I recommend disabling them and trying again.

I would also like to suggest ... Read more

Hello!

Originally Posted by Igamerboi69
I JUST playing this morning and the game decided not to let me play any game before the prep is even started I was immediately kicked from the game for a disallowed program

This may be related to BattlEye's corrupted memory error. Do you perhaps have MSI Dragon Centre installed? If so, I recommend uninstalling it and try again.

Please fix I would like to play

Originally Posted by MauriceZaiss
I didn't realize I wa...

Read more

Originally Posted by Jack.Harper
There should be the option to report from the player profile from the ubisoft club page, a player killed us and left before we reported it from the game.

check this please

P.S.

player 1:
player 2:

Hello!

Thank you for your suggestion, I will happily forward that to our team, to see if that can be implemented.

The usernames will also be forward to our moderation team for review, however please note that we don't allow naming & shaming here on the forum. If you are unable to report in-game and you would like to make us aware, it's recommend to forward a video of said behaviour to our Ubisoft... Read more

Originally Posted by NotMov
IMG 1: https://ibb.co/zV6ZzYw


IMG 2: https://ibb.co/wrmhJFT

Error to Reconnect to a Match by Placement

Hello! We are... Read more

Originally Posted by JackForTheFun
Plz fix the issue in the upcoming update of North Star, otherwise your fans will be disappointed, we have been affected by this issue for 2 seasons already.

Hello!

I appreciate this is a frustrating issue, and players would like it resolved soon due to how long it has been going on.

We don't have any further info I'm afraid, but we'll be happy to update players through our patch notes once we do. We also take the feedback onboard regarding how general some points in the patch notes can be, and we'll work to improve that!

Hello LetMeOwnYou, I'm sorry to read you faced a similar issue.

At this moment in time our system is unable to determine if the disconnection was due to an issue on our side. We also can't remove penalties from all disconnections as players could deliberately disconnect to avoid a penalty. We'll keep working to improve on this, so players don't receive a sanction when they shouldn't.

Regarding the error message - This is one of the most common errors, it only tells us that your connection to Rainbow Six Siege has been lost.

Hopefully this was an isolated incident but should it continue, let us know and we'll see what we can do.