Ubi-Raziel

Originally Posted by caretaker28
Hi guys,

I purchased Rainbow Six: Siege on steam and after I opened for the first time, it connected a Ubisoft account of my friend. Now the game is seen on that account. Is there any way that I can change the Ubisoft account of the game which I bought on Steam in the first place? I tried but I couldn't do it. Please help me. thanks in advance for your replies.

Hello, I hope you are well

As your issue is account-related, it is best we discuss this with you via a private support platform, for... Read more

Hey! Sorry to read you're facing this issue.

I have just created a sticky thread that should resolve your issue, here you go: https://forums.ubisoft.com/showthread.php/2304380

Let us know if that helps!

Thank you for getting back to us, and apologies for the delay.

We haven't experienced these issues in our testing environment, but we'll do our best to investigate.

I believe it is best we continue in a support case, so we can offer a more personalised technical support & review your system files.

Here are our support options -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: ... Read more

Originally Posted by Jen-Sayori
Ok my friend Luky_UwU can't launch the game on steam can launch only R6 vulcan my friend reinstaled the game but he can't launch the game.

Hello! I've moved you to the PC section, to keep things organised.

My first suggestion would be for your friend to follow this support article: https://support.ubisoft.com/Article/000061047

If the issue persists, can you please let us know what happens when he t... Read more

Thank you very much SirHarryPierce, that's all very helpful.

I'll wait to see if I can get more answers from the community, to cross reference everything.

If anyone is also able to provide a video presenting the issue, I'm sure that would help our team reproduce the issue.

Thanks again!

Originally Posted by Greekfreak95
Hi, my rainbow six siege have a problem whereby when i join a game, i can't move my operators and the game does not seems to be able to use my mouse and keyboard. On the menu all my keyboard and mouse are functioning, it only occurs when i am in a game. When i used my brother's account it has no problem playing Rainbow Six Siege. Please help me solve this problem.

Hey! Sorry to hear you're facing this issue.

Did you perhaps notice if your key bindings at the bottom not reflect a controller, rather than a keyboard?

If so, please try the steps in the following support article: ... Read more

Originally Posted by SirQuestinghood
I only have a couple of achievements left to finish... so I thought 'lets do that artic one'

When I finished the last air hanger, I received 'Aero Tycoon' and received one Ubi reward point.

lol 1 point for building air hangers on all 4 ice shelves!?? You guys have given more points before for doing little stuff like planning 10 houses in blueprint mode. lol

I wonder if this has anything to do with Ubi changing over to 'Connect' and the unlocking of club rewards.


Anyway, just thought it funny. I have more than enough Ubi points right now. ...

Read more

Originally Posted by chetkowa
I tried one of the earlier auto saves, and that worked. However, now I have to deal with the guiding by Hannah Goode and Aarhant, giving advice as I just started the sandbox even if I am several worlds and populations. Feel a bit strange to get start up advice when I already have investors.

I appreciate you getting back to us, that is indeed unusual behaviour.

After much searching around, I'm unable to find any similar bugs reported to our team, which makes it difficult to understand or offer suggestions.

Would you be happy to continue as you are? My understanding is the advice given should not last long, as you've already done eve... Read more

Hello all!

Thank you for adding to this thread, your answers are all a huge help.

It seems clear to me that this will need to be investigated. I'd first like to offer a troubleshooting step and if that doesn't work, gather more details.

Please try verifying game files: https://support.ubisoft.com/Article/000060529

If the issue remains -

- Have you noticed a pattern as to when you experience issues? For example, Jamiechi mentioned it seems to happen when the menus appear
- How often do you notice the issue?
- Have you all noticed if the map pans slightly, as GrandmaYetta described, when the mouse click does not work?

Any extra information you are able to provide would be m... Read more

@Jonny-Sinclair Hey!

Thank you for keeping us up-to-date with your progress and I'm happy to read your issue now appears to be resolved.

We'll keep this in mind if we see any similar reports

Originally Posted by Nicholas_Steel
Here, I used the Build Road tool and moved the mouse around the affected areas, when the courser changes to a Anno themed regular desktop courser instead of the animating build courser I would alt-tab to MSPaint and spray paint the affected area.

The image in MSPaint was aligned with the HUD in the game before beginning, this way when alt-tabbing to MSPaint the courser is already in the correct position.

...

Read more

Hello! Apologies for arriving to this thread late.

Indeed, my thought would have also been that this is a Steam setting. I'm happy to see everything seems to be resolved now!

Originally Posted by pewp3wonline
Still happening:

https://i.gyazo.com/9f3ac2970e0cf313...d05b816d97.mp4
https://i.gyazo.com/a830e086fe0dac0b...7131e9e902.mp4

Hello!

Thank you very much for your videos!

I have reported this issue once again to our Anno team, exp... Read more

Hello!

As Katje-Katien mentioned, our teams are still looking into a solution for this issue.

Apologies for the inconvenience once again, we will let players know once this is resolved!

Hello! Thank you for adding to this thread and apologies Danetta_Valens for not seeing your thread earlier.

@GamesFred would it perhaps be possible to provide a video of the issue, as well as a save file?

Danetta_Valens previously provided a video here: https://youtu.be/CtdP6Ek7GFM

Does your issue seem to be exactly the same, or different in any way?

Your save file can be found here: ... Read more

Originally Posted by munasef1
Hello,
would the log file in Anno1800 folder in documents not help you?

Hey! Apologies for not seeing your post earlier.

The system files mentioned above are often enough but yes, that's a great suggestion. If you are able to provide those too, it would be very helpful.

Hello everyone!

I'm happy to see the steps provided by Ubi-Milky resolved the issue for some of you.

If you are still experiencing issues, I believe it is best to follow Ubi-TheBerry's advice above and contact us directly. Sometimes it is best to have a 1-on-1 discussion so we can personalise our troubleshooting to you; as your experiences may be different.

All the best!

Hello everyone!

I have noticed an increase of reports regarding being unable to move, due to your key bindings expecting the use of a controller.

An investigation is ongoing. In the meantime, the following steps should help -


1. Connect then disconnect a controller (if you have one available)

- Quit the game
- Plug in a controller
- Launch the game
- Navigate through the in-game menus
- Unplug / disconnect the controller
- Play a match and your M+KB should now work

This has helped some players however we don't yet have confirmation whether this fixes the issue, or if you will need to do this every time you play.

My second suggestion is to create a new save / profile. This will reset your in-game settings which should resolve your issue, however please note it will also reset your Situations progress & loadouts.


2. Reset profile

- Quit... Read more

Originally Posted by Darcyz20
i bought ac syndicate from the store on 26/11/2020, i should earned 14 units from there but until now i still did not receive the units. Can i know what is the problem and when it will get fix because i want to use to 20percent discount with 100 units. Please let me know

Hello! I'm sorry to read your units are missing.

As your issue is account-related, it is best we discuss this with you via a private support platform, for your privacy.

Please contact us via one of these channels -

E... Read more

Originally Posted by XxPAINSxX
https://www.youtube.com/watch?v=None8Z7N1UE

Hey! I appreciate your help here; the more support we're able to provide each other the better ... Read more