Ubi-Raziel

Originally Posted by MrCocache
Hi,

I just have bought the ANNO 1800 Complete Edition, but in the game, I can`t use my rewards. I can see all the rewards in my account and it says "You can access this Reward within the game.", but, when I go in the game and try to use it, it`s still locked, everything. I can only play the standard game and that's it.

Can you please help me understand why?

Or can I get a refund, because this is not fair?

Thanks,
Bogdan

Hello Bodan, I'm sorry to read you're facing issues with your extra content.

This would need to be investigated by our support team, as they will need to review your account.
... Read more

Originally Posted by Phobersus
Hello,
I bought Watch Dog Legions, but did not receive Units. Can someone check? Ty.

Username : Phobersus

Hello, sorry to read you did not receive your Units.

From 27 October 2020 the attribution of Units, acquired through making purchases on the Ubisoft Store will be subject to delays of up to 10 days.

If you still don't receive them after 10 days, please contact us and we'll look into it for you!

Originally Posted by Biela80
If I want to start the game it gives me this message

The code execution cannot proceed because mfreadwrite.dll was not found. Reinstalling the program may fix this problem.

I have uninstalled and installed again, but the same message pop up when I try to start the game.

Hello! I can try to help you with this.

The missing file appears to be from Windows 7's Media Feature Pack, which is in all Windows 7 editions, apart from a small amount of exceptions.

Can you please confirm your exact Windows version? For example, Windows 7 N.

Thank you!

@mujeeb2646 Let's move this discussion complete to the following thread: https://forums.ubisoft.com/showthread.php/2296780

I forwarded your account to the team, to see if we can find out what happened. Hopefully it will show on your account auto... Read more

Hello! Apologies for the delay, and for the issue you are experiencing.

Can you please confirm if your save files go to the default save location, or do you save them on an external drive / online storage?

Let's try launching as administrator, to reduce the chance of a permissions issue: https://support.ubisoft.com/Article/000060505

If there doesn't appear to be an issue with your save location & launching as admin does not work, we would like to check your save file.

Save file location: ... Read more

Originally Posted by mrhochieman
As stated in the subject- George gave a collection quest, to deliver three prisoners to Eli.
Eli is not in the game, I started a game without him as AI.

When prisoners are collected, and I click to the quest to reveal the location where they should be delivered, nothing happens- there is nowhere to deliver since Eli is not in the game

Hello! Apologies for the inconvenience, we can work to get that resolved.

May we have an image of the quest details from your quest log please? We'd lik... Read more

Hello! Sorry to read you're facing crashing issues.

Just to make sure I understand correctly, do the crashes only occur when streaming?

For the sake of narrowing down the issue, can you please try selecting another video encoder option to see if that stops the crashes?

We had a similar report of this in 2019, however we were unable to reproduce the issue ourselves in a testing environment.

Originally Posted by mujeeb2646
Thanks for getting back. I have uploaded the images of the receipts having order number, date of purchase and amount paid like you asked. If there is anything else from my end which can be done, plz let me know. I have added the images to both the cases for good measure.

I appreciate it, thank you.

I've raised this with the team and I'll let you know once I learn more!

Originally Posted by mrhochieman
I checked previous autosaves. What I discovered, is that von Malching ship appeared in my port during the escort quest I did for him. Escort quest did not finish in a regular way- escorted ship left the world, and there was no reward screen. Quest just disappeared from the quest list. My guess is that the quest was bugged, and left the bugged ship in my harbor.

I was very compulsive not to look at that ship any longer, so what I did do is to push that bugged ship over the map (using my ship)- right into the pirate cove, and left it there. It took me a good couple of hours to do it... Now it doesn't interfere anymore.
Interestingly, although pirates are in a war state with von Maclhing, the bugged ship was not attacked by pirates a...

Read more

Originally Posted by mujeeb2646
Hi,
I have already submitted a ticket AND talked to the customer support via live chat. I was told very casually in the live chat that oh it is known error and we are working to resolve this. Upon telling the guy that it has been more than a month that people are having this problem and if I can be provided with a time span, he said that nothing can be said for sure. In short he told me to suck it up and wait. Thank u for your response though. I have the receipt of the payment made and successful transaction of season 1 pass from Origin as proof.

Thank you for getting back to me.

I'm sorry to read the support agent was unable to find a... Read more

Hello everyone!

We don't appear to have any known connectivity issues, however we can try some troubleshooting to get you up and running.

Please follow this support article as best you can: https://support.ubisoft.com/Article/000061883

If these steps don't work, we will need some files to look at this more in-depth. Please gather the following -

- An image of your port forwarding configuration
- A MsInfo report: ... Read more

Hello!

Apologies to read you're facing an issue with our Ubisoft Connect rewards. If the steps provided by aka_Celador do not work, I recommend contacting us directly so we can review your account.

@mujeeb2646 We could need to review your Ubisoft account to understand what happened. Please contact us privately via any of the following means -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: ... Read more

Originally Posted by IIvGalzAngelvII
Apparently it's working the payment but the message about the payment it's wrote like not receiving.

Thank you for making us aware, we'll look into it!

The most important thing is that players are receiving everything, however we'll work on any display issues!

Originally Posted by mrhochieman
At some moment in the game, I realized that von Malching has left his clipper just in front of my main island's port.
It just stands there for a long time now, doing nothing, and blocking the way.

I tried to go to pirate mode and destroy it, but it is not attackable- my ship in pirate mode can't attack it (it normally attack all other ships).
Even if I declare war on von Malching, this ship also cannot be attacked! It just stands where it is, ignored by my warships.

If there is any way to resolve this irritating situation, I'd appreciate the help.

Hello! Sorry to read there's a ship stuck in your port.

I d... Read more

Originally Posted by jc27_daddy
Arrows bugged at 12 valhalla

Hello!

This is the Anno 1800 forum. For anything Valhalla related, please refer to our new Discussions website here: https://discussions.ubisoft.com/cate...player-support

All the best!

Originally Posted by le0patic
All components are new. Is there a way to test if the cpu's temp is the problem?

Thanks for getting back to me.

There are no in-game tools for this, however you could use something such an overlay diagnostic tool such as MSI Afterburner. It has an overlay that can show you component usage and thermals.

Once a component gets too hot it should just lower in performance (thermal throttle). Still, it's best we take everything into consideration.

If this is a brand new build, double check internal connections to make sure everything is fitted correctly. A loose ATX cable between the PSU and motherboard can shut everything down... Read more

Originally Posted by le0patic
Whatever I play Siegue, always on second round my computer restarts. This only happened to me on this game in particular.

Specs:
PSU: 700 wats 80+ Evga
3060ti
Ryzen 5600x

Hello! We aren't aware of any game issues that could cause a PC to restart, however I will do my best to help you.

A restarting PC can be a sign of the following -

- Components attempting to draw too much power
- A faulty Power Supply Unity (PSU)
- A faulty motherboard

I'd like to ask the following -

- Are any PC components new?
- Have you played any other games that put pressure on your component... Read more

Originally Posted by insane_mk01
So i just played a game on coastline (28/12/2020 around 1 am Central european standard time)
I won a game and while i was being transfered to the end game screen where it shows the Xp gained i got disconnected, for some reason. I checked and i saw that i had no MMR, no renown gain. A guy on my team lv(270) was being hackusated and i didnt think he is cheating cuz of his stats and previous ranks. So i dont know why this problem occured. Could he have been banned by BattleEye and the game was canceled ?

Hello!

I appreciate you providing as much information as you could about the match you played.

It is difficult to pinpoint sp... Read more

Originally Posted by kalusia21
Maybe learn on your mistakes and do the same others do? And I don't know? Stop forcing your account on us?? And even if you do maybe just give us an option to switch between accounts because households may have more than just one account on the same console? Have you thought about it?

Hello! I appreciate this issue is frustrating and there is good reasoning behind it; I will do my best to explain.

This was never an account restriction in the past. You could change your linked accounts as much as you pleased.

Due to the gaming world moving towards cross platform features, it became necessary to make sure that a Ubisoft account is on... Read more

Hello everyone! Sorry to read you're facing an issue with your FPS, I will help in any way I can.

Can everyone please list their full specs, so I can get an idea of everyone's setup? The following information should be all I need -

- CPU
- Graphics card (GPU)
- RAM (speed & size)
- Monitor's capable resolution & refresh rate
- Targeted resolution & refresh rate
- Graphics preset / settings (an image may be the easiest way to present this)

I appreciate I'm asking a lot of information. Perhaps this will help us find the cause of your problem, and help our dev team to investigate.

A video of the issue would also be useful however I understand you've all found a workaround. No need to provide this if it is too much trouble.

Thank you!