Ubi-Shikallum

Hey,

Is this the first time you are launching a Ubisoft game from Epic? Or have you played a Ubisoft game from Epic before?

Originally Posted by oImTheMessiah
Hi, this keeps on being said and there is no actual update of what the problem is. I have been waiting a week and haven't seen an update posted nor been given any help with the matter. Last i heard back from support was to keep on looking on the forums but there isn't anything being posted about it. My friend has definitely played more than 2 hours by now so the opportunity to retry to get the rewards has long gone.

Hey,

I'm not sure why we didn't go into troubleshooting with you on the ticket. But can you please either on that ticket or a new ticket send us an image of your referral progress, as well as answering these questions:
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Originally Posted by zak23ben
Yes, I did that too. Hopefully you'll get back to me soon.

I can see that Siege was added to your account!

Hey,

If you contact us on social we will be able to look into this for you:

https://www.facebook.com/UbisoftSupport/
https://twitter.com/UbisoftSupport

Cheers, I can see that you've contacted on the support site too. We will get back to as soon as possible there

Originally Posted by NoSalt86
When I launch Rainbow6 from steam the game says that i don't own the game even thought i bought it. To be clear i bought the game on steam and then got uplay. I have had no problems up until today. Before this, if i had gone to my library in uplay i would say that i do own R6 but now it just shows nothing and i just dont know why. My steam account is linked but it wasn't before. What i'm trying right now is to reinstall the game and just wait. I dont think that it was because i didnt install the test server but whatever. Also, when i launch the game (now) it says that all my dlc's (year 3 etc) will be on my unbisoft account and then the game continues to just say that i dont own it. if anyone has any idea of how to help please notify me. just wanna p...

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Hey, are you playing on PC or console? If PC, the lag may be performance based rather than connection

Hey,

I've just added the TTS to your libraries! Enjoy

Hey,

Thanks for the reports and additional evidence, we are investigating this on our end, we will keep you all posted here with further info!

Hey,

We are still actively investigating this on our end!

Hey everyone,

Thanks for sharing what worked for you, I'll send this on for investigation. But it seems clear that the Demolitionist spec works for this specific case

Hey,

I've sent you a PM

Hey,

You don't have any version of Siege so I can't unfortunately

Hey,

I've added the TTS to your account

Hey,

Have you tried any troubleshooting on your end yet?

https://support.ubi.com/en-GB/faqs/000025947

Just to make sure there isn't a conflict, can you try the following steps: https://support.ubi.com/en-GB/faqs/0...inbow-6-Siege/

Hey,

Have you tried all of the following steps: https://support.ubi.com/en-GB/faqs/0...with-Uplay-PC/

Originally Posted by Frappe_
I have the exact same issue its been 24 hours and no reply from ubisoft even though steam and my bank confirmed the transaction, I need help on this issue as well.

Hey,

I can see that you just connected through chat, are you able to add your launcher logs to the ticket that was created. We will need to escalate this to the game team:

launcher_log.txt located in "C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs"

Originally Posted by Hayashii_FXX
tambem apareceu para mim,porem comprei com credito da
carteira steam

I replied on your thread, can you check that out?

Hey,

Can you make sure that your GPU drivers are up to date?