Ubi-Spud

Ubi-Spud



20 Apr

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    Ubi-Spud on Support Forums - Thread - Direct

@skulldrill123 Hey there, thanks so much for the screenshots!

I'll get this up to the developers, but to clarify - Are you able to interact with the mushrooms, then nothing happens OR do you get to this area and cannot interact with them?

I ask because there is a known issue with the enemies being unkillable - just wondering if this is something new.


13 Apr

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    Ubi-Spud on Support Forums - Thread - Direct

Hey folks!

I'm sorry you guys are missing the NPC to start the drinking game. I can confirm we have reported this to the developers, however they were unable to reproduce it so they're still investigating. I'll add this thread to the report as part of their investigation.

Any updates will be communicated in these forums. 🙂

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    Ubi-Spud on Support Forums - Thread - Direct

Hey guys, thanks for getting in touch and apologies for the confusion regarding Buff bonuses.

We did report this to the developers and they have stated that upgrading builds will not result in additional buffs - this is working as intended. I will pass your feedback along regarding this, though - Upgrading something and getting more of a bonus is a great suggestion.

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    Ubi-Spud on Support Forums - Thread - Direct

Hey folks!

I'm sorry you guys were experiencing this issue.

We reported this issue to the developers and they were unable to reproduce this. If you guys are still running into this issue, please post here and we'll reopen the investigation with them.

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    Ubi-Spud on Support Forums - Thread - Direct

Hey there, thanks for getting in touch! I'm very sorry you are unable to pledge to Snotinghamscire.

The developers initially resolved this in a previous patch, but we have noticed that it has reappeared for some players. Thankfully, it is under investigation and the developers are working hard to get it resolved. Any updates will be posted in this forum, likely in future patch notes/

Thank you for your continued patience, folks!


11 Apr

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    Ubi-Spud on Support Forums - Thread - Direct
Hey there, thanks for getting in touch!

I'm not seeing the screenshots, would you be able to upload them externally and provide a link?

10 Apr

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    Ubi-Spud on Support Forums - Thread - Direct
Hey Noeat_!

You should get E-Credits and XP for time limited, and core rewards specifically. The other ones are purchasable with coins via Ubi Connect.

I don't have any news regarding this changing. If it does, we will let you guys know in these forums!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey folks - the developers are aware of this issue but I do not have a further update at this time. As soon as we know more, we will communicate this to your guys in this forum.

Thank you again for your continued patience, and I'm very sorry for all the frustration this is causing.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey Raiden85OCUK!

Thank you for your report and screenshots! I can confirm the developers are investigating this issue. I will pass these screenshots along to them as part of their investigation.

Any updates will be communicated via patch notes!

09 Apr

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    Ubi-Spud on Support Forums - Thread - Direct
Hey folks, I'm sorry the game is crashing, especially with no error messages. I know this can be really annoying, as it is harder to determine the cause.

Can you guys let me know which steps you have tried in the general PC FAQ?

I appreciate you've probably seen this FAQ before, but it's really good at weeding out potential issues. If the issue is with the game itself, then the developers will be working to resolve this.

02 Apr

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    Ubi-Spud on Support Forums - Thread - Direct
Thanks for the detailed write up and video, BattleMaster23!

I can certainly get this sent up to the developers for review. I can't guarantee a fix, however this thread will be very helpful for their investigation.

Please, if you notice anything else like this, feel free to let us know.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey DDT!

The developers are aware of some freezing/crash issue since the latest update. please verify your files, but if the issue persists rest assured they are working on it.

Thank you for your continued patience!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey BLACKTVSK, thank you for the detailed bug report!

Can you confirm if you are able to replicate this 100% of the time? Please run through this FAQ and test again for us.

If so, we'll push a report up to the developers for review.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey Vigilant_Memory!

Are you still having issues accessing this tab? If so, when you SHIFT + F2 and unlock a reward via the overlay, does it show up in game?
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    Ubi-Spud on Support Forums - Thread - Direct
Hey jonnythefrank!

The developers have been made aware of crash/performance issues since the latest update.

They are treating this issue as a priority and any updates will be communicated in the forums. I appreciate your continued patience!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey mdaps01!

I'm sorry you are experiencing crashes since the latest title update.

The developers are working on this issue, and any updates will be communicated in these forums. Thank you for your patience while we sort this out.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey there!

Is this happening everywhere or in one specific spot? Could you please try verifying your files and testing again?
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    Ubi-Spud on Support Forums - Thread - Direct
Hey there, thanks for getting in touch!

We are looking into this issue at the moment, and would appreciate some further information. Please create a case and answer these questions in the case:

CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:

After this, let us know and we'll make sure your case goes to the right people to get this sorted!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey there, thanks for getting in touch!

We are able to offer Support in English at the moment. Please translate your message, and we will be happy to help!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey lair360, thanks for getting in touch!

I'm sorry that the game is crashing, and so frequently too. If you're not getting a specific error message, please run through the steps in this FAQ and let us know if the issue persists.