Ubi-Spud

Ubi-Spud



11 Mar

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    Ubi-Spud on Support Forums - Thread - Direct
Hey Kunduzadam!

Thank you for getting in touch, and I'm sorry that you are still unable to purchase this content.

I can see your case was updated and will ensure it is looked into further, however we cannot discuss account issues on a public forum so I'll need to close this thread. Please wait for our reply to your case.

I appreciate your continued patience!
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    Ubi-Spud on Support Forums - Thread - Direct
Originally Posted by WL Siiiii
Since the last update (12.1) I've had delta after delta.

I've checked everything my end, and the Internet is still running when I'm getting thrown out of the game.

Any ideas?
Hey there, I'm sorry for the late reply! If you are still getting DELTA errors, please have a look at this FAQ.

If the issue p... Read more
Comment
    Ubi-Spud on Support Forums - Thread - Direct
Hey Rain840! Welcome to the forums.

It sounds like an issue with that specific agent, which we may be able to help you with. We can investigate this further if you open up a Support case, as we may need to delete/restore the character to see if this sorts the issue out.

Feel free to let me know when you have created ticket and I'll make sure it goes to the correct people!
Comment
    Ubi-Spud on Support Forums - Thread - Direct
Hey SugarInFurs, welcome to the forums!

I am sorry that this is happening. It absolutely sounds like something is up with the game files themselves. Try verifying them:

1. In Ubisoft Connect, click on Games tab at the top of the window
2. On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
3. Click on this arrow to make a drop-down menu appear, then click on Verify files

If the issue persists, please run through the rest of this guide and get back to us if needed. ... Read more
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    Ubi-Spud on Support Forums - Thread - Direct
Originally Posted by Icekbhdk
me today
I guess you could keep an eye on it, then. Nobody from outside the clan should be able to edit that, so let us know if this issue persists!
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    Ubi-Spud on Support Forums - Thread - Direct
Originally Posted by Icekbhdk
division 2 how is it possible that one can write i guild feed/pinned message when this person TylersThrowing is not i the guild ?? I am guild master, is it bug or hacking

Hey there! As mentioned above, this person must have been part of the guild and then left. Their message would remain until edited by someone else. Hope this helps!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey there, thanks for getting in touch!

The developers are aware of this issue but were unable to reproduce the issue. I will reopen our report, however I'd need a few answers from you if that's okay:

Did you complete these field research activities in another player's session?
Do you have multiple characters? If so, did you obtain blueprint sharing?

Thank you for your patience!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey BLACKTVSK!

Thank you for the report and screenshots. I can certainly get this straight up to the developers for review, and if they require anything further I'll let you know.

I appreciate the detailed thread, having the screenshots immediately saves everyone a lot of time!

10 Mar

Comment
    Ubi-Spud on Support Forums - Thread - Direct
Hey folks!

Thanks for letting us know of this issue, and I'm sorry you guys are experiencing it. The developers have been made aware that this is happening even after the latest patch. They're currently collecting DxDiag files as part of their review, so please submit your via a case and we'll get them sent over to the developers.

Thanks again, your continued patience is appreciated!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey caffeinatedneil! Thanks for getting in touch.

The developers are aware of this issue and are working on a fix. Any updates will be communicated via patch notes in these forums. I appreciate your patience while they sort this out!
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    Ubi-Spud on Support Forums - Thread - Direct
Originally Posted by Deathsride
Seems like quite a pain and inconvenience for me seeing as every other game works I play. Any other thoughts?
It's a troubleshooting step that may alleviate this issue - as part of a wider guide that covers crashing/FPS issues.

You would need to perform the steps advised, and if the issue persists, please submit your system files and we'll investigate further for you. ... Read more
Comment
    Ubi-Spud on Support Forums - Thread - Direct
Originally Posted by Deathsride
Yeah, that is pretty much the ghist of it. I did a file check on the game and it still occurs.
Thank you for clarifying this! as you have already verified your files, could you try a clean boot and then test the game again with the same pa... Read more
Comment
    Ubi-Spud on Support Forums - Thread - Direct
Hey there!

Thanks for letting us know of this issue, and I'm sorry you are experiencing it. The developers have been made aware that this is happening even after the latest patch. They're currently collecting DxDiag files as part of their review, so please submit yours via a case and we'll get it sent over to the developers.

Thanks again for your patience, YoungRenegade94!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey itsjustm3!

Thanks for getting in touch, and I'm sorry your FPS is not going beyond 60.

This isn't hardcoded into the game - I am able to go beyond 60 on the new update, with the FPS Limit set to off.

Could you please perform a clean boot and test the game again? There may be some other software conflicting with the game. Are there any NVIDIA settings in your display properties that could be affecting this?

If the issue persists, please let us know.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey dunbardunbar!

I'm sorry your weapons are not appearing as they should. This issue was identified and fixed quite a while ago - are you up to date?

Were you able to see these weapons before the latest patch?
Comment
    Ubi-Spud on Support Forums - Thread - Direct
Hey there, thanks for getting in touch!

I'm sorry this is happening. So, you play the game fine, but if you quit and restart, the FPS tanks until you reboot your PC? Is this correct?
Comment
    Ubi-Spud on Support Forums - Thread - Direct
Hey there, thanks for getting in touch!

I'm sorry this is happening. So, you play the game fine, but if you quit and restart, the FPS tanks until you reboot your PC? Is this correct?
Comment
    Ubi-Spud on Support Forums - Thread - Direct
Originally Posted by Bit0nic
You need to install the Microsoft Visual C++ 2015 Redistributable Update 3 RC from the link supplied in the marked as answer reply to this thread, the 32bit version download and install of the data link library will be the most likely one that you will need, even if you are using a 64bit system, however, if the app that needs the file to run was developed for a 64bit OS only then you will need the 64bit version. You can install both versions on a 64bit system as a 64bit system will run both 32bit and 64bit apps and/or programs.

Here is the link again, for your convenience.

...
Read more
Comment
    Ubi-Spud on Support Forums - Thread - Direct
Hey there, thanks for getting in touch!

We are able to offer Support in English at the moment. Please translate your message, and we will be happy to help!
Comment
    Ubi-Spud on Support Forums - Thread - Direct
Hey folks, thanks for getting in touch!

slarst, I'm sorry that the game crashed and you lost your hardcore character. We do not currently recover these characters, but please run through this guide to mitigate any crashes you may experience.

If you're crashing regularly, please send us your system ... Read more