Hey ArShiA.GMR,
I am sorry that this issue is still ongoing for you all. Regrettably, at this time we do not have any further information to share.
As this is an ongoing investigation done by the dev team, support does not have visibility on their progress. We're not able to provide an ETA for the issue, as we cannot speculate how long it'll take to resolve the issue.
I can appreciate that this has been ongoing for a while, but once we have further information to share, we will do so.
I am sorry that this issue is still ongoing for you all. Regrettably, at this time we do not have any further information to share.
As this is an ongoing investigation done by the dev team, support does not have visibility on their progress. We're not able to provide an ETA for the issue, as we cannot speculate how long it'll take to resolve the issue.
I can appreciate that this has been ongoing for a while, but once we have further information to share, we will do so.