Ubi-Swaggins

Ubi-Swaggins



22 May

Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey FezzyTime

I am sorry to hear you have been encountering issues with Siege.

have you gone through the steps in this FAQ?
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    Ubi-Swaggins on Support Forums - Thread - Direct
Hey Zenos--,

I am sorry to hear that.

If our support team has responded and your appeal has been denied, I am afraid we are not able to overturn that decision.

If you have not received a response, all I can advise is patience, the team will get back to you as soon as they can.
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey Alfon_R6,

Your screenshot has not properly attached.

Can you provide us with a link to it?
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey Alfon_R6,

That works, but could you provide the other images my colleague asked for?

If you are not comfortable providing them in a public thread, you can reach out to our support teams on our website and provide them there.
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey Aurora.G2,

I am sorry to hear that you are unable to activate your twitch drops.

If our team has referred you back to Twitch Support, have you contacted them?

@Veteran-. I can see that your ticket has been responded to. Have you done as the team advised?
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey Nxel.,

I am sorry to hear you have encountered an issue with your twitch drops.

Just so I am clear on the issue you are encountering, have you received drops in the past, just these ones are not working?
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey folks,

Are you all activating drops for the first time, or is this an issue that has occurred recently?

Have you all opened support tickets on our website about this?
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey Nxel,

So you have received Twitch Drops in the past?

Do you have a support ticket open with us?
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    Ubi-Swaggins on Support Forums - Thread - Direct
Hey Nxel.,

I have responded in the other thread about this.
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey Daniyalk102,

Sorry to hear that!

If you have completed our troubleshooting steps and still encounter issues, please raise a ticket on our website and include the screenshots of your port forwarding.

20 May

Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey Loeufy,

Thanks for sharing that you have this issue.

Is it the same for you, do you only see it in the Uplay overlay? If you go to the club app on your phone, does it not appear?
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey Jeffgrzy03,

The Operator club challenge should be unlocked. Can you confirm that for me?
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey folks,

If you receive this update from the game via a popup when you log in, it means that cheaters have been present in several games and therefore your rank is uncertain.

I can appreciate it can be frustrating to have your rank reset if you have received a higher rank than normal.

We cannot restore the previous rank as we are unable to edit any ranked match info.

Apologies for any inconveniences.
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey folks,

If you reboot your game after this happens, does your loadout return to normal?
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey FiscalCoder,

I have added the TTS to your account now.

Next time you load up Uplay on your PC you will be able to access it.
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey Kini_786,

I am sorry to hear that.

With trophies, we are not able to unlock them manually, all we can advise is that you keep trying the requirements to get them to unstick.
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey Veteran-.,

I am sorry to hear that.

Can you create a ticket on our website, so the team can look into this further?
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
No problem Mr.NiceGuy993

If you come across any other instances that you feel should be reviewed, please don't hesitate to send them over
Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey andreadb98,

Sorry to hear you have encountered this behavior while playing Rainbow Six.

I have had to edit your post as we do not allow naming and shaming on our forums. If you wish to report a player for cheating or conduct, please forward the information to our support team on the website.

19 May

Comment
    Ubi-Swaggins on Support Forums - Thread - Direct
Hey folks,

I am afraid that we are not able to transfer purchases made on one account to another account.

Just to re-iterate as well:

If you have bought the Deluxe Edition the operators are unlocked via bundle packs, not via a Year Pass. You can only share content on Xbox One if you have the Year Pass.

For example:

Scenario A:
Account 1: Owns Year 1 and Year 2 Passes. Operators are shared to Account 2 on the same console.

Scenario B
Account 1: Owns the Deluxe Edition of the game. Operators are not shared to Account 2 on the same console.