Ubi-Swaggins

Thanks for sharing your workaround Vhsm998

I will pass this onto the team, to assist them in looking into this issue.

Hey ecchi_._OwO_._,

Welcome to the forums.

I'm sorry to hear that you are encountering issues with this.

What troubleshooting steps have you completed so far?

Hey Veteran-.,

Thanks for getting back to us.

Make sure you update the support ticket with the information requested.

Hey Vhsm998,

Thanks for reaching out and welcome to the forums!

Have you tried following the steps in this FAQ?

Hey Tonicquinn,

Thanks for reaching out and welcome to the forums!

The team have been made aware of this and are investigating further.

Can you answer these questions:
- What game mode does this happen in?
- How long did you wait before reconnecting?
- Were you disconnected from Uplay as well or did your internet connection drop?
- Can you tell us the exact date and time of any occurrence?
- Is this persistent?

Hey samudralabadri,

As I said above, it can take up to 48 hours for a response but this can be more during busy periods.

Your case appears to have only just been created today, please allow time for the team to get to it.

Hey RemiXbomB99,

I would advise that you still complete the port forwarding and attach the screenshot to your case so the team can see that you have completed it, as it is one of the first step provided.

Hey Spenner56,

Thanks for reaching out.

Have you tried the steps in the post that EvilPeppard pointed you to?

Hey ItsAphlixionTTV,

Welcome to the forums, thanks for reaching out.

AFK farming is not something we support.

Hey MapIe_Apache,

Sorry for any inconvenience that has been caused by this.

I'm afraid that if you are wanting to seek a refund, you would need to contact Sony for this, as we cannot refund a purchase made on their store.

Hey Nichard.Rixon,

Sorry to hear that you have been having issues.

Thanks for letting us know that you appear to have resolved the issue.

Hey SirLagalot,

Thanks for reaching out and welcome to the forums.

I would advise that you reach out on our website, so the team can look into this further.

Hey RemiXbomB99,

Thanks for the videos.

I have noticed that during all of your videos, your ping seems to be quite high. I would advise that you attach the screenshot of your port forwarding to the case itself, so that the team are aware you have done it.

Hey tokisakirem,

Thanks for getting back to us.

Is that error appearing within the Uplay launcher or is it an Epic error pop-up?

Hey AutoTronTw,

Welcome to the forums! Sorry to hear you are encountering this problem.

Did you try the workaround that Patox shared above?

Hey Squiggly_Apex,

Thanks for the feedback regarding this.

I have passed it onto the team for consideration.

Hey WhiteSwift82,

As game-sharing is not something that is officially supported, there can be inconsistencies with the sharing of content.

@nobster45654 Can you check out this FAQ? It has information related to purchases and sharing in there.

Hey folks,

Sorry to hear you are all still encountering this issue.

Can you create a ticket on our website and include your MSinfo and ... Read more

Hey Glorfinnin,

Has the steps provided by SirHarryPierce helped you out?

@twiFight thanks for sharing these! I will pass them onto the team

Hey folks,

Thanks for sharing your knowledge SirHarryPierce!

Can you confirm if any of this has happened to you in your campaign iansolo2010?