Ubi-Swaggins

Hey smileyslyguy526,

Sorry to hear you received an abandonment sanction.

If you frequently encounter disconnections, I would strongly advise you to try out troubleshooting steps for this. You can find them below.

Xbox One

... Read more

Hey homtes_,

The issue is that you have bought it on Steam, but linked it to the wrong account.

So you need to login to the account that you originally linked it to.

Hey PoBros1,

Thank you for your steps and video!

Does this only occur when you play the Grand Larceny event mode?

Hey folks,

Sorry to hear you are having trouble with your Twitch Prime loot.

If you have claimed the loot on the Twitch Website and still have not received it in-game after 24 hours, please reach out to our Support team and they can chase this up for you.

Hey homtes_,

An authentication error is not indicative of a region lock, the error you are receiving is due to the game being active on the wrong account.

If you contact our Support Team they can look into this further for you.

Hey Trapz4u and DroopyBeagle,

Checked your account over and the action should be showing as completed.

Can you confirm this for me please?

Hey there,

Sorry to hear you are encountering BattleEye crashing errors.

Have you tried verifying your game files?

Hey folks,

Sorry to hear that you have encountered this issue.

Can you check your accounts on our account management website and tell me what third party services you have linked with your Ubisoft Account?

Hey EGO_Kappa,

I have responded to you here.

Hey PLEASE-HELP,

Sorry to hear you are still having issues.

What steps have you attempted so far?

Hey Thomas,

Sorry to hear you are encountering an authentication error.

This particular error message only appears if you are trying to launch the game from an account that does not own it.

You need to make sure you are logged into the correct Uplay account for it to run.

Hey Crayozo.UG,

From what I can see, you made the purchase for Siege via Steam. If you had tried to purchase the game from our service, it will be blocked due to not meeting the age requirement.

Hey RadovanGiant,

Sorry to hear that, on PS4 you do need to buy the content from the same regional storefront as the game, otherwise it will not work.

I hope that helps clear things up for you.

Hey CaPoGuZmAn2006,

Sorry to hear you have not received your credits!

Did you purchase the credits on the same region store as the game you own? If you have not, the credits won't be added to your game due to the regional difference. You would need to contact Sony to enquire about a refund if this is the case.

Hey Umbrasi,

I am afraid that this is not a service that we offer.

If you have received an incorrect language, I would advise you to return to Epic to speak to them about the copy of the game you received.

Hey Fr1ckedMom,

Sorry to hear about your chat not working. Please can you contact the Live-Chat team via our website and provide your MSinfo, ... Read more

Hey Vonnex.,

It sounds like the first search might have put you into a match but then there was an error.

I am afraid we cannot lift abandonment sanctions as they are applied directly via the server.

Hey THE-PIE-MINSTER,

Are you playing the game on the same account that you bought the operators on?

They do not carry over to separate accounts.

Hey TheLastWookie01,

I am afraid that this content does not move between profiles.

It would be on your Brothers account if that is where you bought it.

Hey Vonnex.,

Fantastic, happy to help out.