[2020] Did not receive Twitch Drops / Streamer Charm

Do you mean this Twitch Prime page?

If anyone needs any further support with twitch Drops, you can reach out to us via https://support.ubi.com/ and we'll check into any issues further for you there

What error are you receiving and what steps have you tried exactly? I'm sorry to hear you're having continued troubles accessing these rewards.

Originally Posted by Its_isaac2007
Hello, I authorized my twitch to Ubisoft and did all the steps but when I loaded in it wasnt there, can anyone help me?

Hey Isaac,

I'd get in touch with us via https://support.ubi.com/ so we can check this out for you as it's easier than doing so on the forums

Have you signed up for the Twitch Drops? Do you have Twitch Prime?

If you have and do but you're still having issues, I recommend making a support ticket with our team.

Hey there, thanks for getting in touch!

I'm sorry that you have not received your charm yet. Please make sure your account is linked here.

Also, it can take a few hours for the charm to appear, so if you have only just subscribed, please give it a little time.

If it has been over 24 hours, please let us know!

Hey Veteran-.,

Sorry to hear that.

Just to confirm - what seems to be the issue?

Are you having trouble linking your account?

Thanks for the update on this.

Can you both please create a case on the support website so we can look into this?

junimPOUCASbala and Veteran-. - can you both provide me with your case numbers, please?

Moving this to Player Support! In general, for Twitch Drop issues, you should send a ticket and include your Twitch and Ubisoft username in your ticket. They would also like a screenshot of your Twitch Drop Inventory screen.

Hey everyone! After following the suggestions provided by UbiMorning, please provide me your case numbers. Thank you!

Veteran-., were you unable to link your accounts before the event ended?

Hi BuddhaBraj! I am seeing that your accounts are correctly linked. However, as I am not able to assist with adding this content over the forums, please create a ticket at support.ubi.com for the team there to look into. Thank you!

Hey Veteran-.
Looking on your account, I can see that you have a Twitch account linked.
Is this resolved?

Perfect, thank you BuddhaBraj! I just checked your case and it appears the team recently replied to your ticket. Please log in to support.ubi.com to check their latest response!

Can you please clarify your remaining issue(s) for me, Veteran-.?

Looking at your account, I can see that a Twitch Account is linked already, and that several Twitch Drops have been earned on your account. Is there a specific charm or reward that you believe you are entitled to, but you have not received? Can you tell me which exact ones if so please?

Hello JRitter95,

Have you ever had your Twitch Account linked to another Ubisoft Account in the past?

I am unable to find any Ubisoft Drops or Twitch Prime rewards on the account you are posting from here on the forums, so we may need to investigate this further if you have proof of redeeming the rewards on-time.

I'd recommend opening a support case with us and submitting fullscreen, unedited screenshots of the Twitch Prime rewards screen with your username clearly visible and the rewards shown as redeemed, for us to investigate further with you.

Again, Veteran-., can you tell me which specific charms you are missing that you believe you are entitled to, and from which specific event(s)?

I can look into this for you, but only if I know which charms to look for As I mentioned in my previous post, I do see that you have earned a fair few in the past, and I want to determine whether I can see the charms in question as earned or unearned.

Originally Posted by Veteran-.
i dont have any twitch drops charms in my account

still not getting anycharm

Full six invitational charms

should i repeat this every thread i type ?

...

Hey, Veteran-.!

It looks like you created multiple support tickets regarding this issue. It is my understanding that you are missing charms from SI 2019? Here is a list of those rewards.

• Copper: 1 hours of viewing
• Bronze: 5 hours of viewing
• Silver: 10 hours of viewing
• Gold: 15 hours of viewing
• Platinum: 20 hours of viewing
• Diamond: 25 hours of viewing

Perhaps, you meant to say SI 2020?

If you are missing charms from another event, you will need to be more specific so that we can help.

Please update master case 10815034 with details.

Have you changed any of your information on any platform recently such as a username? If so, you will need to complete these steps to ensure eligibility for future drops:

From the Twitch.tv website (desktop mode):

1. Click on your icon in the upper-right part of the screen.
2. Go to Settings.
3. Go to the Connections tab.
4. Scroll down to the "Other Connections" section.
5. Locate UbisoftConnect and click the Disconnect button. Hit Yes, Disconnect to confirm.
6. Go to drops-register.ubi.com/login and ensure you are signed into the correct Twitch and Ubisoft account.
7. Click Activate My Account once you have confirmed that the username showing is the username for your desired Ubisoft account.

*This feature is not available via app/mobile and must be completed on a computer.

Thanks

Hey Veteran-.,

Thanks for getting back to us.

Make sure you update the support ticket with the information requested.

Moving to support!

Hey Masonite1107,

Can you confirm if you're still missing the content?

I'm gonna move this thread over to support!

Hey, Ahmed-XD111!

As per the error message please reach out to us HERE we can then look into this further for you.

Thank you.

Originally Posted by Kakasihe
May this is helpful for this issue:

Hey! Thanks for the helpful link hopefully, this will help resolve the issue for them.

Hey Veteran-.,

Sorry for the delay in getting to you.

Can you try the steps in this FAQ?

Hey there,

Can you provide further information about this?

What rewards are you referring to?

Hey Veteran-.,

I am sorry to hear that.

Can you create a ticket on our website, so the team can look into this further?

vicented1: If you are still experiencing this issue, please update case 11654854.

GhastlyGhost9: There are no drops appearing on this account. If you need help, please reach out at support.ubi.com so that we can gather more information.

Thanks

Hey Nxel.,

I am sorry to hear you have encountered an issue with your twitch drops.

Just so I am clear on the issue you are encountering, have you received drops in the past, just these ones are not working?

Hey Aurora.G2,

I am sorry to hear that you are unable to activate your twitch drops.

If our team has referred you back to Twitch Support, have you contacted them?

@Veteran-. I can see that your ticket has been responded to. Have you done as the team advised?

Hey Nxel.,

I have responded in the other thread about this.

Hey folks,

Are you all activating drops for the first time, or is this an issue that has occurred recently?

Have you all opened support tickets on our website about this?

Hey Nxel,

So you have received Twitch Drops in the past?

Do you have a support ticket open with us?

Moving this to player support!

Hi Ovar.,

Thank you for contacting us, we're sorry to hear that's been your experience.

Just to confirm, is this for pro events such as The Invitational? Does it still track your watch time, but not give you the reward?

One thing we always advise, before an event, if ensuring that drops are still activated via the site here.

Moving this to Player Support!

Thanks for getting in contact, I have checked the account used to post here and can see there does not appear to be a Twitch account linked with this which is probably causing the error message you are receiving.

So we can get this looked into, could you please attempt to manually link your Twitch account as advised in this FAQ and then contact us directly via Twitter or our support website if you are still unable to redeem this content.

Thanks for getting in contact, while I would not be able to discuss specific details on this open forum, I have had a quick check of the account used to post here and can see there does not appear to be a Twitch account linked with this which is probably causing the error message you are receiving.

So we can get this looked into, could you please attempt to manually link your Twitch account as advised in this FAQ and then contact us directly via Twitter or our support website if you are still unable to redeem this content.

Originally Posted by Husow070-.-
How can we show a picture in the first place if we never couldn't connect our twitch account with ubisoft drops there is no way we could get an reward.

Hi Husow070,

I am sorry to hear you are having issues with connecting your Twitch account to receive the drops.

The reason I asked for this in my first reply is due to the the lack of information provided, they did mention receiving loot which I assumed was they had the drop in Twitch, however did not get it in-game. This is where that screenshot is helpful for us to help regarding that.

Regarding not being able to link, what error message do you receive?

Thanks!

Thanks for providing the information and image. We are aware of this issue with the error message "An error occurred while enabling rewards. Please contact Customer Support".

I just want to be clear that we are currently investigating this. I am afraid that we do not have an update to this investigation at this time which includes receiving the rewards. I am not saying it won't happen, only that we do not have that information yet.

The line of troubleshooting we are recommending is to rule out any other causes and the result of the troubleshooting do help with our investigation, so I do want to thank you for reaching out to our teams and keeping us informed.

The two lines of troubleshooting we are looking at are both browser troubleshooting and if you have linked your Twitch account to another Ubisoft account in the past.

Thanks!

Hello there!

Sorry to hear you having issues with your Twitch Drops.

Please contact us via a support ticket and include an image of your Twitch inventory that shows the drop and your Twitch username.

Thanks!

Husow070-.-, if you've already tried to contact our team at support.ubi.com can you please let me know your case number? Thanks!

Originally Posted by Husow070-.-
This is not what i ment to hear this is the same answers that custom support also said to us. Can you please answer my second question?

Hi again, Husow070!

I referenced your question in my reply that I am afraid we do not have that information yet.

Please do keep an eye on our News & Announcements section.

Thanks!

Originally Posted by Husow070-.-
This issue is since six inventational and still not fixed how long we have to wait me and other feeling scammed.

I am sorry, Husow070.

Once we have more information, we will let you know.

Thanks!

If you did not receive a notification of this drop on your Twitch account then you are not eligible to receive this.

If you believe you have watched an adequate amount of time to earn this reward but it has not been applied to your Twitch account, I would suggest to contact their support team directly.

If you have received these notifications but are still unable to receive this content in your game, please contact us directly with an image showing this drop in your Twitch inventory that also clearly shows your Twitch username and we can attempt to investigate this further.

Hey Ieaf-! I'm incredibly sorry to hear about the ordeal you've gone through trying to get your Twitch Prime loot. This sounds exhausting to deal with, and I apologize for the cosmetics that have been missed out on as a result of this. Can you please let me know your case number(s) from when you tried to contact our support team? I'd like to take a look into them. Thanks!

Hello TheKurgerBing, welcome to the forums.

Twitch Drops can take anything up to 24 hours to appear in your account.

If you don't see it in your game after that time, please reach out to us through DM at -
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

We will verify your account, ask you for a screenshot of your drops inventory with your username on show then we may be able to add this to your account.

Thank you

Hello everyone,

In regards to players not receiving content in their game such as -

- Twitch Drops / Streamer Charms
- Twitch Prime Loot
- Alpha Packs and content
- Battle Pass rewards
- Ubisoft Club Rewards
- Purchased in-game items such as Skins / Operators
- Credits

These items can take anything up to 24 hours to appear on your account, in your game.

If the items do not appear in your game after 24 hours, you are welcome to reach out to us through our Support site here - https://support.ubisoft.com/Cases/New

If you log into this website with your Ubisoft ID, scroll to the bottom of the page and write in the' text box' a brief description of the problem, then click on 'Submit My Request', we should be able to respond to you within 48 hours.

Please make sure to include the following -

- Any proof of purchase of the missing item or a screenshot of your Drops Inventory / Twitch Prime loot
- Exact date and time when you purchased / earned that item

We will verify your account first, then happily look into this for you, thank you.

Thank you