Ubi-TheBerry

Originally Posted by zBot_87
Hi,

I own this game on steam PC.

And it used to work. and just today when I started the game, it stars minimized. But if I quickly select the game and press ALT + ENTER which makes to go in windows mode, the game works fine.

Please help me run the game in fullscreen mode.

Hello zBot_87,

What are your current display settings? [Fullscreen, bordered etc.]

I'd also recommend giving the ... Read more

Originally Posted by Chromolololo_TT
I have been a long time player of this game (since operation health) and I have never gotten so close to quitting this game. When trying to change my username I had been locked out of the account when I had finally fixed it and logged into the game it would black screen on the start and not open. I tried to file a claim and nothing was done to help me so please I have dumped hours and money into this game. PLS FIX THIS

Hey there,

I'm sorry to hear you're having issues.

Please give the ... Read more

Originally Posted by BlunT.RazoR
even after completing every situation, the club achievement "blacker than black" doesn't show as completed and i did not receive the reward

Hey there BlunT.RazoR!

If you're able to provide an image like the one posted to the thread by DJCarR0T, we can look into this further for you!

Originally Posted by DJCarR0T
...

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Originally Posted by sub2_BriDezi
Each time I try to play it says I need an update. I attempt to update and it says that it failed. It says due to internet connection or disk space, but I can ensure that I am connected to the internet and have way more than enough space. I deleted the game and redownloaded but still had the same issue. someone help

Hey there!

Sorry to hear you're having issues updating.

Are you running the game through Uplay PC?

If so, please check out this ... Read more

Originally Posted by Shifterdome
Hi, about the questions you made:

I have a Samsung Notebook Essentials E34 (NP300E5LK).

Components:

Windows 10 Home
Intel® Core™ i3 6006U (2.00 GHz, 3 MB L3 Cache)
Intel® HD Graphics 520
15.6" LED Full HD (1920 x 1080) 16:9
8 GB DDR4
1 TB HD (5400 RPM)

I already reinstalled the game and I tried all the steps but none of them solved the issue. I play other games and this only happens on R6 - Siege.

Hey there Shifterdome,

Thanks for sharing your specs.

After doing a little research and comparison of your Intel graphics vs our suggested ... Read more

Originally Posted by Strootle.
So I was doing my usual day of siege ranked, had played a few games. When I logged on I received 25 elo from cheaters. After playing a few games and winning I was gold 1 and 2 games off platium (I'm getting around 20-25 elo a game btw), mid game I checked R6 Tab and realised I was no longer G1 but G2 and saw I lost a whole 100 mmr, after the game I got no notification of losing elo by playing with cheaters so I was confused and as anyone would be, quite annoyed. Anyone else had this problem?

Hello there Strootle!

It does appear the lost MMR was due to a rollback as a result of players from a match you were in being penalized for cheating, etc... Read more

Originally Posted by Obi1oUchiha
So hi I'm Amine the owner of my 4years level 296 account 'Obi1oUchiha' back in june 12 i contacted the support for a name change i talked with a support member in live chat we tried multiple names that was already taken and we finished by setting my username to 'obi1o' after 12hours of playing i got permanently banned by fairfight for cheating. Before you ask if i used something i didn't cheat or use macro i played the game since operation dust line i have charm and skin of it. So after i got banned i was super tired that i thought it's only temporary ban i turned off my pc and slept. At 4pm i turned my pc on and i found that I'm banned. Like everyone i opened a ticket and talked nicely with support and they replied that they confirm breach of code...

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Originally Posted by Crazytown9736
Is there somewhere to report a player for using MnK on console if I have video proof and even hand cam of the player?

Hey there Crazytown,

I appreciate you’re eager to know Ubisoft’s stance on console players using Keyboard and Mouse in-game.

This is a complex topic involving hardware, live services, and security.

We are working to deliver a global and reliable solution for detection but do not have more info yet as investigations are ongoing.

Sorry for any inconvenience.

Hey there guys!

This issue is currently under investigation with the team.

To assist with their investigation, any evidence you can provide showing your clan completed the raid with no update insignia would be very much appreciated.

Thank you!

Hello there!

I'm sorry to hear you're having issues.

Would it be possible to capture any footage showing your stats not updating as they should be so we can investigate?

Thank you!

Originally Posted by Yama988
Unfortunate game design, as the agent wasnt actually killed.

Probably should include a disclaimer when making a hard core agent that crashes or disconnects of any kind will "kill" a hardcore agent.

Really enjoyed the challenge and tension associated with the mode, but having it end in such a manner really paints the game in a very negative light, especially since the defect in the game design isn't being corrected.

I would even take being rolled back a bit over completely restarting. SInce I know that is possible (as was done to the glitch abusers earlier this year), why is that not an option in this situation?

Thanks for ... Read more

Originally Posted by WarthogBob
I'm thinking it's that global internet outage yesterday. And Ubisoft is having issues getting everything back up and running. I tried updating drivers and it made no difference.

Hello WarthogBob!

Have you tried rolling back your drivers as thejayfella managed to do?

Otherwise, please give the steps in our guide ... Read more

Hey there!

Thanks for reporting this to us.

The team are currently investigating issues regarding some of the in-game sounds.

Could you please provide some further details by answering the below questions?

- Which map(s) have you noticed are affected by this?
- Are you running on a wired of Wi-Fi connection?
- Do you notice this in live gameplay, replay cameras or both?
- Do you notice any further strange game behavior before the sound issues start?

We can then pass this onto the team for their investigation.

Thank you!

Originally Posted by SalutCesttoi
Bonjour mon jeu trackmania crash au lancement du jeu sur uplay, avec un message en bleu : " Device Removed ( driver internal error)
NVIdia Geforce GTX 1060 with max - q Design
Que faire pour résoudre ce problèmes ? J'ai déjà réinstaller plusieurs fois le jeu ainsi que réinstaller les drivers.
merci

Hey there SalutCesttoi!

Support on the Forums is currently English only. If you could translate your post we'd be happy to take a closer look!

From what I can make out... Read more

Hey there lisoborsky!

Sorry to hear you're having issues.

Would it be at all possible for you to provide a link to a video clip of this occurring in-game so we can take a closer look?

Also, please give the steps in our guide a try to see if these perhaps resolve the issue.

Thank you!

Originally Posted by hailjmrs
This is the first time the game crashed since I bought Anno 1800. I tried to re-install it but it still wont launch

Thank you

Hey there hailjmrs!

I'm sorry to hear you're having issues launching the game.

Please give the steps in our guide a try.

If you're still having issues, please open a ... Read more

Originally Posted by teemann101
Hello,

my game crashes, when I create an item which does not have any geometry but only a trigger and a respawn position. The game also crashes, when I select the item that was saved.

The LogCrash txt and the broken gbx file can be downloaded from here: https://www.dropbox.com/sh/zy8yqxv4z...rFG7g443a?dl=0...

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Originally Posted by Kgss.
https://youtu.be/2SaOEVmFeZo

Hello!

Thank you for linking that video, it's appreciated!

Could you please give the ... Read more

Originally Posted by stihlwagon
When I wanted to respawn while in online match, I clicked "delete" button twice and this crashed my game.
https://drive.google.com/file/d/1k8u...ew?usp=sharing it's the link to log file.
Thanks for any help.

Hey there stihlwagon!

Sorry for the delay in getting to you!

Please give the ... Read more

Hey there DAYGAAAA,

Sorry to hear you're having issues.

Please give the steps in our guide a try.

If you're still having trouble after completing those steps, please contact us through or Support Site or ... Read more