Ubi-TheBerry

Hello there Hectorius2999!

Thanks for reporting these to us.

Is it at all possible for you to capture some footage of this in-game and post it here?

We can then take a closer look and forward it on to the team if necessary.

Thank you!

Originally Posted by haarbeRt
Place #1 left while he has #1, stays that place even after better times clock in. I get shown as winner of the match afterwards, but the 3 people "in front of me" get more trophies.

Hey there!

Sorry for the delay in getting to your report!

Have you noticed if this is still happening?

Originally Posted by MennoKnight42
So i've been making a bunch of stickers for creating skins with, and i found a peculiar bug. Putting a sticker folder (the one with the Sticker and Icon files) into another folder hides it from view in the Garage. This wasn't too much of an issue, and i was using it to hide stickers i was done with to make the interface in game less cluttered. It would be nice to be able to make folders in the game in the same way as some of the paintbrushes are grouped, but no big deal.

However, once i had enough stash folders that they were become cluttersome, i put all of those folders into another folder, to keep things organized in my filesystem. And then not only did all of my current stickers disappear, but some of the game's base stic...

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Hey there guys!

Thanks for reporting this to us and for the links!

This has been raised up to the team for investigation.

Please keep an eye on the forums and official channels for further updates.

Thank you!

Hey guys!

Thanks for confirming that verifying has been able to resolve your issue!

Glad to hear you're back on Track!

Hey guys!

Please give the steps in our troubleshooting guide here a try!

If you're still having issues after attempting those steps, please post a clip from in-game showing the option not changing when selected.

Thank you!

Hey there PaVll6!

Steam does support a gifting function for digital games and content, however Uplay PC does not currently have such a feature.

Therefore you wouldn't be able to purchase the game via your Uplay PC and send it on as a gift.

Sorry for any inconvenience!

Originally Posted by SirHarryPierce
This is what the error logs shows;



I did a cache reset for the Ubi Launcher and a Verify Files.

Both did not help.

Hello there!

Sorry to hear you're having issues.

We have a guide with some further troubleshooting steps you can try here.

Please give them ... Read more

Originally Posted by Explorador_X
Hello tanks for ansering

Wen i insert the cd into the console sometimes it dosent recognised the cd, i can hear the console tring to read the cd but wen its done an image of a white cd apears in the screen, i try several times but its the same.
Ive had this cd for several years and the problem is very common. The problem is only whit this cd.

Hey there!

How is the quality of the disc? Is it free from any scuffs or scratches?

I'd perhaps suggest cleaning the disc with a cloth or suitable wipe to ensure it's clean before trying again.

Are you also able to try the disc on another PS4 system? If the is... Read more

Originally Posted by JaSVIII
The Steam account associated with the uplay has been hacked. I have deleted the link to the Steam account, how can I link to my new Steam account please help?

Hey there JaSVIII!

I'm very sorry to hear about your Steam account.

We have a guide on Linking accounts, including Steam ... Read more

Originally Posted by DesitituteCrab
i7-9700
16gb ram
2070 super
installed on SSD


Ive tried default graphics settings, defaults to ultra settings. Crashes.
Ive tried medium settings, Crashes
Low settings, crashes.

Its not giving me an error code, games closes and i immediately get a " Send crash report to ubisoft"

Looks to be some kind of Driver issue, however my drivers are up to date.

Hello there!

Sorry to hear you're having issues.

We have some further steps to try ... Read more

Originally Posted by MaruTaun
Hi, in rainbow six my microphone isn't working but it does work in discord. Also i see my name when i try to use mic but nobody hears me or sees the name. If somebody knows what's wrong then please help me

Hey there MaruTaun!

I'm sorry to hear you're having issues!

The team are currently looking into some issues regarding this, however we still have some troubleshooting steps for you to try ... Read more

Hey there DnK.btw!

Sorry to hear you're having issues.

We have a guide with some troubleshooting steps to try here. Please give those a try and see if they resolve your issue.

If not, could you please post a link to a video clip showing this in-game so we can investigate further?

Thank you!

Originally Posted by IBriareos
Hi,

ich habe schon seit längerer Zeit starke Fps-Einbrüche. Alle paar Sekunden von ca. 140 auf 60 und wieder zurück. Gleichzeitig höre ich immer nur 1 Sekunde etwas danach 2 Sekunden nichts. Das manchmal das gesamte Spiel. Ich habe keine Ahnung woran das liegt. Da ich sonst nichts anderes zocke, habe ich extra Warzone runtergeladen. Damit hatte ich noch kein derartiges Problem.

Für mich hat sich das erstmal nach Lags angehlrt aber mein Ping geht nur von ca. 20 auf 50. Damit habe ich auch schon ruckelfrei gespielt.

Kann mir da jemand helfen bzw. hat jemand ähnliche Probleme?

Meine Specs:

Ryzen 5 2600

RX 580 8 GB

16 GB 3000 Ram

Vielen Dank schonmal!

Dani...

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Hello there ImTheC4pt4in!

Sorry to hear you're having issues.

Please give the steps in our guide a try.

If you're still having issues, please open a case on our Support Site and send over your system files.

... Read more

Hey there guys!

Thanks for reporting this.

Please make sure to try all of our Connectivity troubleshooting steps here

If those don't resolve the issue, please unlink any unnecessary account from your Ubisoft account.

Otherwise, this issue is still currently under investigation with the team.

I sincerely apologise for any inconvenience ca... Read more

Originally Posted by selector99
Ok, I think it's already happened, sorry for bothering you, you have the Doc set buying the pack + plus, and I only renewed the plus in, although before renewing I got into r6 because I already knew of the existence of that Set, I went where to buy it but it gave me an error if I thought I was buying the plus and they gave it instantly, sorry for the inconvenience, I will be patient next time so that it stops giving me an error, sorry

Hey there selector99!

No need to apologise!

Glad to hear it's since been sorted.

Don't hesitate to let us know if there's anything else we can help with!

Hey there!

Is there a certain application you're using to support your PS4 controller on your PC?

If so, I'd make sure this is up to date, as well as any drivers for the controller.

Otherwise, please give the steps in our guide a try. Steps such as verifying the files may assist with the issue.

If the above doesn't help, would it be at all possible for you to capture a video of this showing the differences across control schemes so we can investigate further.

Thank you!

Hey there guys!

Sorry to hear you're having issues.

Please give the steps in our guide a try.

As well as ensuring your controller / configuration app is running it's most up to date version / drivers.

Let us know if you're still having issues.

Thank you!

Originally Posted by loving.s
When do i know when my 30 day name change is available?

Hey there loving.s!

There is no way of seeing exactly how long you have left, however if you've recently changed your username and you're unable to do so now, the 30 day period is likely why.

If you believe 30 days has long since passed and you're having issues changing your name, please contact us through or ... Read more