Ubi-TheBerry

Originally Posted by Alex_1265
In all my character i got SHD project for the first time then i donated after that those projects are not appearing for me,request team to check this bug i am losing lot of exotics if this is not fixed

Hello Alex,

Sorry to hear you're having issues.

Please give the steps in our guide a try and let us know if t... Read more

Originally Posted by Wyvern055
Raid completion time doesn't appear on the leaderboard.

I can show my clear count, but not clear time

Hey there Wyvern055!

Thanks for reporting this!

The issue is currently under investigation, please keep watch on official channels and the forums for updates!

Sorry for any inconvenience.

Originally Posted by Kgss.
n to conseguindo já atualizei os drivers, verifiquei a integridade dos arquivos e n ta dando

Hey Kgss,

I'm sorry, would you be able to translate your message to English if possible?

Have you also tried re-installing the game as a troubleshooting step?

Thank you!

Originally Posted by GrinchThe3rd
Hello.
Today i tried playing Anno 1800 but the game will not launch due to some file missing.
I have tried re-installing the game, but get the same problem.
The error message says that mfreadwrite.dll is missing.

Hey there GrinchThe3rd!

The above comment is a valid suggestions, I'd also advise that you please give the ... Read more

Originally Posted by T.H.U.D.D.
Get behind cover, hit RB to deploy turret and instead I blind fire and alert every enemy to my presence. Element of surprise lost. Can we sort this out, Ubi/Massive?

Hey there!

Is it at all possible to get a video clip showing this happening in-game?

Much appreciated!

Originally Posted by Lyon-CZ
I have exactly the same issue. Pretty sure something in the game, no other game is doing this.

Hey there!

Have you given the steps in our guide a try yet?

Can you also monitor your CPU / GPU usage and let us know if you're seeing the same behavior as Rough.Baguette?

Thank you!

Originally Posted by DAYGAAAA
I already tried everything in your guide and nothing changed, and as I said your support is disabled and I know that if I try to use the twitter support, it's gonna be the same as this forum like "try our guide etc" can I have an email adress or something to give you my DxDiag and my MsInfo ?

Hey there,

We don't have a direct email address available and require files through a Support Ticket or Live Chat.

I apologise this is currently unavailable for your region, however if you're able to upload them to a file hosting site a provide a link, you can forward them to our Social Teams.

In the meantime, I'd also suggest thi... Read more

Originally Posted by SerjTargaryen
Hi there. In the article about Season 2 (Season Pass section) "Additionally, players with the Season Pass will receive three Apparel Event Cache Keys on login during the Apparel Event." - but there is only one... where is the mistake?

...

Read more

Originally Posted by KuruptedX_30
I am getting error code 6-0X00001000 in Rainbow Six: Seige. I had this not connecting to the server issue a couple of weeks back and resolved the same by following the guide on Ubisoft support. Did the port forwarding, flushing the DNS, resetting the host file, and all that you asked for. The issue was resolved then and had no problem playing it after that day. I uninstalled the game last Sunday and reinstalled it on Thursday and the game worked fine then until the next day when the same issue occurred again. Did everything again from the starting, validated all the files using steam, logged out, and logged back in on Uplay but nothing worked. I have been trying to do everything possible for the past 2 days now and nothing seems to work....

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Originally Posted by Faint_ed
Hi,

I'm strugling to make the shadow calculation in my game, it always crashes at 98% even with a 3block map ( start, cp and finish). Here's my last log crash :

https://drive.google.com/file/d/1ODm...ew?usp=sharing

PS: Yes I've already made a thread about it but no one answered it, and I posted it the 2nd day of the game release, I still can't finish none of my maps.

Hey there Faint_ed!
... Read more

Originally Posted by petr-schwarz88
How do I add maps from summer 2020 to club maps?

Hey there!

Club maps can only be uploaded from maps you've created or downloaded from elsewhere.

As it's not possible to download the Summer maps in-game, it currently isn't possible to add these to your Club map selection.

Sorry for any inconvenience!

Originally Posted by Sifflair
Hello,

I lost my record on the Track of the Day of the 6th July on the track NéonDrift.

My PB was a 00:49.465 and it still is displayed as my PB on the map selection screen.

However, the record is not displayed in the leaderboards.

Thank you for your help.

Hey there Sifflair!

Do you happen to have any videos or screenshots of this from the game?

Thank you!

Originally Posted by NTR_ST3ZZA
Lost MMR For Win In Ranked Game - PS4
need help how to fix

Hello NTR_ST3ZZA,

While we cannot amend any players MMR or rank, we can certainly monitor this for further reports.

Could you please advise the following;

- How much MMR was lost
- Did you receive any in-game messages or notifications informing you of this?


Thank you!

Originally Posted by clarkwerk
Like the title says, when I play online my car just keeps jumping backwards. It feels a lot like roll-back netcode in a fighting game, only my car is jumping back 5-10 seconds earlier. Steps I have taken already:

• Switched to a wired connection
• Closed all background applications
• disabled firewall and security software
• made sure that uPlay is not in offline mode
• I forwarded the ports needed for the game
• uPnP is enabled
• Reset the Hosts file
• Flushed my DNS
• Checked for External Restrictions
• Reset my PC
• Uninstalled, then reinstalled all my drivers
• Reset all my network hardware
• Tried to play on official servers and dedicated servers - no...

Read more

Originally Posted by DdariQ
From a commenter on Twitch chat: "regional rank often doesn't update anymore after you PB three or four times"

https://clips.twitch.tv/LitigiousDirtyKeyboardOSfrog

Top 17 World, but Top 31 Zuid-Holland makes no sense.

Hey there!

Thanks for reporting this! We'll keep an eye out for... Read more

Hello there hydargos123!

Thanks for reporting this to us.

Much like your other thread post, could you please provide any in-game evidence of this so we can inform the team?

Thank you!

Hey there!

Thanks for reporting this.

Have you tried any troubleshooting for this? Please give the steps in our guide a try.

Otherwise, would it be at all possible for you to provide some images or a video clip showing this so we can forward this on to the team?

Thank you!

Hey there guys!

Would either of you be able to post a video clip showing this?

Also showing the full scope of your map, we can then look into this further if you're perhaps approaching a limit.

Much appreciated!

Originally Posted by MaruTaun
Sorry, but it doesn't help my problem.

Hey MaruTaun,

Thanks for giving those steps a try, I'm sorry to hear they've not yet resolved the issue.

Would it be possible for you post screenshots from the game showing your in-game sound settings?

Thank you!

Originally Posted by bogey_nose420
how can i change my name before the 30 days since my brother changed mine and i want to change it back

Hello there,

There isn't currently any means of being able to update a name before the 30 day period expires.

However you're more than welcome to contact us through or Support Site... Read more