Ubi-TheBerry

Originally Posted by phantomblade789
It’s happening to a friend of mine tried everything

Reinstalling the game
Restarting router
Power cycling the PS4
Deleting save data
Tried almost everything only other thing we haven’t tried is formatting His PS4 which he refused to do

Another thing is usually it says creating squad when you start the game for him it says leaving squad and then when he tries to start any match it says validating multiplayer privileges and then nothing

Hey there phantomblade!

Have you attempted any connectivity troubleshooting with them to see if this resolves it for them?

You can find the steps ... Read more

Originally Posted by craftytheweasel
https://youtu.be/GZQ-397RPKQ

Thanks for taking the time to provide that video clip!

I've passed it on to the team.

Originally Posted by Mrossey...

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Originally Posted by madzenw0w
Basically my game drops to super low fps when i enable my wireless pad.
In maniaplanet 4 this could be fixed by going to the "Inputs" tab of the launcher configuration, and disable the options "Activate rumble", "freeze unused axis" and enabling exclusive keyboard capture and alternate method. Is there a way to that in Trackmania 2020?

Hello madzenwow!

Sorry to hear you're having issues.

You should be able to amend these controller settings in Settings > Input in-game.

Otherwise, please give the ... Read more

Originally Posted by Takame
I tried using the Switch controller pro, but by bluetooth it is not recognized, and wired i cannot access any menu and the triggers doesn't let me change categories. Furthermore, when disconnecting i cannot use the mouse to navigate, I have to close the game and relaunch. Is it not supported yet?

Hey there Takame,

Sorry to hear you're having issues.

At the moment, Switch Pro controllers aren't currently supported.

You can check what peripherals are compatible with the game ... Read more

Originally Posted by Xoulous
this bug will be resolved in the next update ?
I create an issue but i have not answer 2 weeks ago

Hello there,

Further to Ginge's message, were you able to upload your system files to the case created for you as requested?

If you sign into the Support Site and access My Cases, the case should be visible.

It may now be listed as Closed, however you can re-open the case to upload your system files.

Once this has been done, we can continue to investigate.

Thank you.

Hello Lister!

Thanks for reporting this to us.

I sincerely apologize for any inconvenience this may have caused you.

This issue has been forwarded up to the development team for investigation.

Regarding being able to amend the HUD to show PB information, this isn't currently possible, but we'll forward your suggestion on!

Thank you!

Originally Posted by Bronze_ErPino
Today when I wanted to enter to play TM on the main screen everything is black and I can do nothing but access the options in the top bar.

Hey there Bronze_ErPino!

As you created a thread for the same issue, I've merged it with this one to keep the forums tidy!

Please refer to the latest message for possible solutions.

Thank you!

Hey there tof-r6!

Thank you for reporting this issue.

I sincerely apologize for any inconvenience this may have caused you!

This issue has been forwarded up to the development team for investigation.

Thank you!

Hey there Entropic8!

Thanks for reporting this and including a video.

Could you please give the steps in our guide a try just to see if any of those steps resolve the issue.

Please keep us posted if you have any luck.

Thank you!

Hey there RnL_Noey!

I'm afraid the game can be network heavy especially when loading larger tracks with higher amounts of people.

We do have an article with some information on Bandwidth Usage available here with some information and suggestions that may be of use to you?

I'd also suggest making sure to reduce background apps.

Thank you!

Hello guys!

I'm sorry to hear you're having issues.

Have you tried any troubleshooting steps?

Please refer to this Support Article and give the troubleshooting steps a try.

The article also has steps regarding getting in touch with us directly if you're still having trouble.

Thank you!

Hey there Fuxens!

While there isn't an option to exactly revert the Z-Axis, you can remap your controls in Settings > Input, this may be where you can resolve your issue.

If you have any more trouble, just let us know!

Originally Posted by Kgss.
When I click on walk in silence, my character is stuck and does not move, I tried to change the key and it didn't work

Hey there Kgss!

Thanks for translating.

Just to confirm, when attempting to walk silently your character becomes locked in place and you can't move?

Would it be at all possible to provide a link to a video of this so we can take a closer look?

Thank you!

Hey there LordDames!

Sorry to hear you're having issues.

Please refer to this Support page for troubleshooting steps as well as what you need to contact us directly.

Thank you!

Hey there cookee,

Is the game installed through Steam instead?

If so, I'd perhaps try clearing your Steam download cache and see if this resolves your issue.

Please let us know if you're still having trouble, thank you!

Hello Y4MA!

Sorry to hear you're having issues!

Could you please give these browser troubleshooting steps a try?

I've checked this myself and found opening in an incognito window appears to work fine.

Let us know if you're still having trouble!

Hey there!

Sorry to hear you're having issues.

Please give the following steps a try to hopefully resolve the issue.

If you're still having trouble, please let us know.

You can also ... Read more

Hey there VerbalMoon!

This issue is typically caused when the Ubisoft account you originally used to activate the game, is different to the one you're currently trying to sign in with.

Are you aware of any other email address you may have registered a Ubisoft account with? If so, I'd advise giving those a try.

If you're having trouble, please contact us via our Support Site or ... Read more

Hello there Cygenta!

I'm sorry to hear you're having issues.

We have a list of troubleshooting steps available here, give them a go and see if they resolve your issue.

As you've changed from an AMD to Nvidia GPU, I'd also ensure that all drivers / programs associated with your previous RX 580 in case there's any conflicts.

If you're still having issues after attempting the above, please contact us via our ... Read more

Originally Posted by DJCarR0T
[IMG]file:///Users/TimothyYoung/Downloads/2020-07-15_125006.pdf [/IMG]

I apologize if the image is blurry. Please let me know if you need anything elese from me. Thank you so much for your help!

Hey DJCarR0T!

I'm afraid we cannot follow the file string to view your image.

You are able to attach images to Forum posts, if you can upload your image to here we can then take a closer look and unlock the Challenge when we can confirm all requirements have been met.

Thank you!