Ubi-Thrupney

Ubi-Thrupney



08 Apr

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey @onthelinks and @TK105 πŸ™‚

Many thanks to ...

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27 Mar

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey there @sunny_1120 , welcome to the forums! Thanks for reaching out about this - we'd certainly like to help.

I can see you're doing the Majesty in the Dark quest, on the step to return to Toka in Melun. Can you tell me what happens when you try to do this? I'm not quite clear from your screenshot what is going wrong, so I'll need a bit more of an explanation to be able to report this forward and investigate πŸ™‚...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey @moosee-_ , great to hear you'd uploaded those files to your support ticket. Our agents on the support site are in the best position to help you get this sorted out, so I'm confident they'll be able to help. Please feel free to reach out here on the forums if you have any other thoughts or questions at all!

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for sharing that, @undeadrottgod - we appreciate your input in this thread! I can see our teams are continuing to investigate the issue you'd reported that we were discussing in the other thread, as well as this one reported by ...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey @azullfr and @TheNorfolkian - just posting to say we appreciate your testing on this, Azull. I can confirm we've added your findings to our internal investigation, and it...

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Howdy! Thanks for sharing this additional information for us, @azullfr - hopefully @SalahE-Mohamed will be back at some point to read what we've said, so that we can see if ...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey everyone! @tanja061187 , great to hear you were able to get to the bottom of it (no pun intended). Many thanks to @braudrist and ...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey there @polythenegirl01 , I appreciate you sharing your feedback on this as well. Welcome to the forums, thanks for reaching out! I've shared your comments with our team internally.

Let us know if you've any further thoughts or questions.

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Hey there @kagenomure , thanks for reaching out about this - welcome to the forums! I understand that, since you installed the RagnarΓΆk DLC, you've found these two Tombs of the Fallen to be marked on the map, despite that you've already completed them. I appreciate you pointing this out! Many thanks also to ...

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Hey there @thrawn_2021 , welcome to the forums! Great to hear you were able to find those pesky large mackerel in the end - sorry it was such a low spawn rate. As @JCar4327 has mentioned, we'd previously been tracking issues with this, but were considering it fixed. I've passed your comments on internally as feedback.

Let us know if you've any oth...

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20 Mar

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    Ubi-Thrupney on Support Forums - Thread - Direct

Howdy there @knausis πŸ™‚

Our teams have asked us to gather a bit more information from you, to help us investigate this odd black hole you'd noticed. Can you answer the questions below for me?

  • Did this happen just once? I understand you'd mentioned that a relog fixed it - did it ever happen again since?
  • If so, was it in the same spot? Did you ever see th...
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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey there @agent__nomad - thanks very much for waiting while we've looked into this.

Our teams have advised that, after some changes, this issue should be resolved, or at least improved. Can you tell me if you continue to run into these long queue times while matchmaking? Let me know if so - I'd like to report back to our teams πŸ™‚

Let me know if I can clarify this request!

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey there @Tyranmedic and @michalokkie - thanks very much for waiting while we've looked into this internally.

Our teams have been investigating, but we've been un...

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08 Mar

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A valid point, to be sure, @xbl_laberbacke - I've gone ahead and changed the thread title. @darknessviking , do be careful of putting spoilers in thread titles. In the thread itself, you can go ahead and give more information about what you are potentially spoiling, and then put the spoiler itself in ...

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24 Feb

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey folks, thanks for these reports! I understand the weekly challenges aren't showing for you, besides the Black Flag community challenge. Sorry about that!

I've reached out to our team to check what is happening, and we'll be back in touch as soon as we have an update. Apologies for the inconvenience in the meantime.


23 Feb

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Hey there @giantbogo - welcome to the forums! I'm really pleased to hear you've enjoyed your time combatting the Archaean menace πŸ™‚

Our teams have been tracking feedback that having the group muted would block pings, but you've mentioned that they aren't muted, so I'd certainly like to investigate this further. Would you be able to send me across a screenshot showing me your Settings -> General page, the one with the muting options? I'll be able to share this with our teams internally to highlight that there may be more of an issue.

...

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Hey there @san1127 - thanks so much for pointing this out! Indeed, I can see from the video you've shared that Pulse's ability is not seeing those two nests. I've gone ahead and let our team know, so we can investigate this on our end.

My apologies for this. I hope you've otherwise been enjoying the Achaeans πŸ™‚

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Hey there @diamondminecrt πŸ™‚ Welcome to the forums!

There isn't a test server for Extraction. There's one for Siege, though, and you'll find a full write-up about it at this link.

Let me know if you've any other questions about Extraction! For question about Siege, please visit the forum ...

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Hey there @dedsec-wrench - thanks for sending this screenshot across to us! I've gone ahead and added this report to our investigation into this issue.

Sorry for the inconvenience while we look into it - let me know if there's any questions.