Ubi-Thrupney

Hey, folks - just me again

This issue of getting stuck in the airlock should be fixed in tomorrow's maintenance

Let me know if the issue persists after the maintenance, being sure to ...

Howdy, operators

We've had confirmation that this issue should be fixed in tomorrow's maintenance If it still happens after the maintenance, and yo...

Hey folks!

We've had confirmation that this issue should be fixed in tomorrow's maintenance

If after tomorrow's maintenance you continue to experience crashes when throwing a flashbang, please make sure you've completed the steps on ...

Hey @jhewww , welcome to the forums! I've gone ahead and merged your thread with the one where we're tracking these unfortunate stun grenade crashes. Thanks so much for your report, and sorry for the inconvenience while we look into the issue - I understand it's a frustrating thing to be happening. Let me know if you've any further thoughts or questions in the meantime.

Hey @leolion_03 - welcome to the forum, and thanks for reaching out. I understand you've had an error message that a file is missing when trying to launch the game. Sorry about that! I'll be happy to help you get it sorted out.

Can you tell me what the name of the file is? Ideally, it'd be great to have a screenshot of the error - here's our guide for taking...

Hey there @rnloda_ksmas , welcome to the forums and thanks for reaching out. I'm sorry to hear you've faced performance issues while moving your character - that's most unusual!

As far as I can see, this isn't an issue that has been widely reported, so I'd like to invite you to check our troubleshooting guide. In particular from that guide, please make sure you...

Thanks for that, @blackstarstella - that's spot on. I've included this further information in our report.

Sorry for the inconvenience while we look into the issue - I hope you're still able to get some enjoyment out of the game in the meantime.

Hey there @majorwoops , thanks for coming back to me about this. I'm sorry to hear you've faced further issues.

Please make sure you've done our suggested troubleshooting steps. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game. These steps are all very important after a patch, as they make sure nothing went amiss while it was being installed.

If the is...

Hey there @tmarting01 , thanks for your post about this. My sincerest apologies for the delay in getting this resolved for you - I can see our teams are currently looking at your account to see how best to proceed, and we'll be back in touch by email as soon as we can.

Let me know if you've any other thoughts or questions in the meantime.

Hey @shaggytoph - thanks very much for pointing that out, and for including screenshots! Indeed, as we can see from your screenshots, the setting seems to be missing for Extraction.

I've gone ahead and reported this to our teams to look into

As always, let us know if you run into any other problems!

Hey there @brisingrphoenix , my apologies for the disappointment over not having an offline mode in Extraction. I appreciate you sharing your thoughts on this - they've been noted internally.

Let me know if you've any questions at all.

Hey there @goose-andduck , thanks for pointing that out. You're right, it does look a bit odd, and I've passed your feedback about this on to the team to look into internally.

Let me know if you run into any other issues!

Hey there @blackstarstella , thanks very much for confirming that for us. Our teams had a couple more questions for you.

• Would you be able to record a video showing what steps you are taking when you shut down the game? The resulting footage can be uploaded to the video sharing site of your choice, and a link sent to us here in the thread. Alternatively, can you describe how you've been closing the game?
• Have you played the game on other platforms besides PC? If so, which ones?

Please let me know if I can clarify these questions ...

Hey there @ugotjebaited712 , thanks for getting in touch about this, and welcome to the forum! I understand you got stuck on the loading screen before VR and a quick match (which resulted in your operator going MIA). I'm sorry to hear about this, and I'd really like to help.

Please see our troubleshooting guide. Rather than uninstalling and reinstalling, ple...

Hey there @daisukeserizawa - great to hear you found a solution! I understand using a different audio output (new headphones) solved the issue for you. In that case, you may have wished to compare the settings for those two audio outputs, to see what might have caused the issue with the first

Let us know if you run into any further issues!

Hey there @arthurverner , welcome to the forums! Thanks for your report of this issue, and your feedback about the music.

I'd really like to report this to our teams to investigate further. You mentioned the songs won't execute - can you describe what happens? What are you expecting to hear, and what do you hear instead?

It'd be useful to have a screenshot of your audio settings, too, so we can test the same settings on our end. Can you include a screenshot? Here's our guide describing how to take screenshots, and it can be included in a po...

Hey there @anteros000 , thanks for coming back to us with this additional information. I understand you've found the issue to only happen in fullscreen mode.

I'd like to investigate this further. To do that, I'll need a couple of system files. Please see our system files guide. Once you've generated those two files, you'll be able to upload them to the support ticket I've...

Hey there @vyro186hun , thanks for confirming that for us.

As far as I can see, this isn't an issue that has been otherwise reported. Thanks for having listed the troubleshooting steps you've already tried. I agree that this doesn't seem like a connection issue, so I'd like to recommend you check our troubleshooting guide. In particular, make sure you've disconne...

Hey, thanks for that @blastermaster73 .

We're definitely not blocking Steam links - after all, we have games on that store! However, as you say, copying and pasting the link does indeed work. It seems like the hyperlink URL is missing a forward slash, seen by comparing the URL that opens when you click the link, compared to the URL when copying and pasting the link text.

Not a big deal, in any case - thanks once again for your report of this issue, and let me know if you run into any further trouble.

@Avathar , thanks for coming back to us with this list - that's most helpful.

As Ubi-Froggard suggested, the next step would be to use some system files to help diagnose the issue. Please see our system files guide. Once you've generated those two files, you'll be able to upload them to the support ticket I've created on your account - you'll find it ...