Ubi-Thrupney

Hey there @jameswho00 , thanks for reaching out about this. I'm sorry to hear you've had trouble with muting in voice chat. I'll be happy to help. Can you answer the questions below for me?

• What happens when you try to unmute the players in your party? Is any error shown?
• What happens when you try to unmute yourself?
• Are you partied up with people through the xbox itself, or just in-game in Extraction?
• What sort of Xbox do you have?
• You mentioned restarting the Xbox - can you confirm if you did a full power-cycle, as described...

Hey there @spartonadam187 , thanks for reaching out about this.

Although the .ini file for Extraction does have the same lines describing data centres, it isn't actually possible to switch data centres by editing the file. Instead, the game will always default to your nearest data centre.

Please let me know if you'd like any further information about this

Hey again @fudz4 - our team has confirmed that it is indeed 150 unique discovery points. Let us know how it goes!

Hey ...

Hey @pupkade , thanks for this report, and thanks also to @dawnjc79 for adding your report too.

I can see our teams are aware of this issue, and are investigating. A report from another player suggests that it's just the menu which says crossplay is disabled, but crossplay is then correctly shown as switched on once you are in matchmaking. Can you...

Hey there @qingfengdaoren , thanks for reaching out.

We're only able to assist in English on these forums. If you translate your messages for us, we'll be happy to help.

Alternatively, you can contact us on our support website, in Chinese, here: https://www.ubisoft.com/zh-cn/help/contact

Thanks ...

Hey there @goose-andduck - thanks for coming back to us about this.

Our teams are currently tracking an issue where some Archæans are sometimes not being scanned or revealed from some of the game's tech. My apologies for the inconvenience. I can see our investigation into this is ongoing, and we'll report back over in ...

Hey @shaggytoph , thanks for this - I can certainly appreciate that having to swap drivers all the time is a faff, and I'd like to investigate this further. Can you tell me which two drivers you are swapping between?

In addition, it'd be useful to collect a couple of system files, described here in this article. Can you generate those two files for me, and then let me kno...

Hey there @illusivejim , thanks for getting in touch about this.

There isn't any way to change data centres in Extraction. I understand this was an option through editing the options file in Siege, but this will not work in Extraction.

Please let me know if you've got further thoughts or feedback about this - I'd love to pass your comments on to our team to look into internally.

Hey there @shotoo-hack It sounds like you might be asking about unlocking the 18 operators in Siege. You can find more information about how that works ...

Hey @fudz4 , thanks for reaching out.

I'm just double-checking this with my team. I'm relatively sure it's 150 unique discovery points, but I'll get confirmation from our team of this, and get back to you here on the thread once I've got a proper response Let me know if you've any other questions in the meantime!

Hey @san1127 , thanks for pointing this out, and welcome to the forums!

We've not had any reports of this, so I'd certainly like to investigate. I'd expect the Recon Vapor tech to also outline cloaked enemies, given the description, although I've not yet tried it myself yet. Would you be able to record us a video showing cloaked enemies not being revealed by this tech? If you can let me know which platform you're on, I can link to some guidance on how best to record gameplay clips - and the resulting video can be uploaded to the video sharing service of your choice, and a link to the video sent to me here in the thread.

Alternatively, you could let me know which incursion or map this happened on, and which operator you were using - that sh...

Hey @agent_ares - thanks for pointing that out! Indeed, I can see from the screenshot that it seems to be enabled after all. I've added this to our report.

Let me know if you run into anything else!

Hey @shoesgfx ,

I'd just spotted your other post from the General Discussion forum, and I wanted to respond, so I've merged it in with our existing topic where we've already discussed this. I can see our teams have responded to your support ticket - thanks for sending those system files across. We've given some troubleshooting recommendations, and I'd like in particular to encourage you to do the Clean Boot step we've recommended on your support ticket. Your system files have logged crash information from a few different background processes (you can see these for yoursel...

Thanks for sharing that insight, @casualseamonkey - that'll be most useful for players looking to disable the mouse wheel

Hey there @thiamaath , thanks for reaching out!

We're only able to help in English on these forums - if you translate your post for us, we'll be happy to assist.

Alternatively, you can speak to Ubisoft Support and other players in Italian on our Italian forums, here: https://discussions.ubisof...

Hey there @heysnowybear , thanks for confirming that for us. I can see that our teams are continuing to investigate this issue. I've gone ahead and added your report to our investigation, as well as mentioned that your kid had the same issue - my apologies to both of you for the inconvenience while we look into this, and let me know if you've any questions in the meantime.

Thanks for sharing this here, too, @bruno_denbrune - I see you've updated a few threads with this! Fortunately, checking for background programs is one of the main troubleshooting steps we share, for exactly this sort of reason, so hopefully the other posters will have checked for conflicts.

Thanks for sharing this here, too, @bruno_denbrune - I see you've updated a few threads with this! Fortunately, checking for background programs is one of the main troubleshooting steps we share, for exactly this sort of reason, so hopefully the other posters will have checked for conflicts.

Hey @bruno_denbrune - thanks for sharing this insight! Indeed, we've got a support article about checking for background programs causing conflicts, and we recommend giving it a go for any players facing crashes

Hey @patachief , thanks for your post about this, and welcome to the forums. I'm sorry to hear you'd found the game not to load in correctly, resulting in you needing to force-quit the game and have your agent go MIA. I'd like to look into this further - can you answer the questions below for me?

• Which platform are you playing on?
• Were you playing a specific incursion/map, on a specific difficulty (and if so, which incursion and difficulty), or was it a quick play?

With this information, I'll be better able to see how to proceed with this - I'll keep an eye out for your response ...