Ubi-Thrupney

Hey there @johnnygto67 , thanks for reaching out about this. I understand you tried to pick up a claymore mine, and found this to stop you being able to interact with the game, leading to being kicked for inactivity. That's most unfortunate - I'd really like to investigate this further.

If possible, can you go back to the Apollo Casino, and place a claymore mine in the same spot as before, and take a screenshot or another video clip? This will really help our teams to investigate this, as we'll be able to see more exactly what steps you'd performed to get stuck.

Please let me know if I can clarify this request at all, and thanks so much for your report!

Hey there @furyoushounen , welcome to the forums, and thanks for reaching out about this. I understand you've been getting disconnects, and I'll be happy to help with that.

As far as I can see, we had no reports of widespread server issues around the time of your post, so I'd like to invite you to check our connectivity guide. In particular, from that article, please remember to reset your network hardware, switch to a wired connection (if possible, and if you aren't already), and check for software conflicts that might be causing inter...

Thanks very much for getting this video across to us, @shaggytoph - I really appreciate you being so accommodating with our request. I've forwarded this to our teams to investigate further internally.

Hey ...

Thanks for clarifying that for us, @kckilla0494 - I understand remapping aim to L1 also seems to be stopped R2 from shooting. I've added that to our report, so we'll get it looked into.

Just in case our teams ask, can you tell me if you've rebound any other buttons at all? Or are the other controls all default?

Let me know if you've any other thoughts or questions at all!

Hey @shaggytoph - you're absolutely right, my bad! I'd misunderstood some of our technical info on my end.

Hi there @shoesgfx - I understand you're still facing crash...

Hey @Goose-AndDuck - no problem!

For your feedback about Alibi's Chalk skin, can you give me a bit more detail about what sort of changes you'd expect to make the forearms look better? This will help us to more fully pass on your feedback.

Let me know if I can clarify that questions at all.

Hey there @jyaredos - thanks so much for contributing your insights. It's good to hear you were able to find a solution to this same problem, and I really appreciate you sharing that solution!

If you run into any other issues (besides tricky Archæans), please let us know

Hey there @ivan-s86 , welcome to the forum! Thanks for sharing your insight - indeed, updating graphics drivers is one of the basic steps on our troubleshooting guide.

I hope you've been enjoying the sprawl

Hey there @aod_kittierum , thanks for reaching out here on the forum. I understand you've crashed out of an incursion, and received a penalty for this - sorry about that!

I've passed your feedback on internally that this is a frustrating thing to happen - our teams will be able to keep your feedback in mind when making upcoming and future design decisions.

In the meantime, I wanted to help with that crash you had, so we can help to make sure it doesn't happen again. Please see our troubleshooting guide. In particular from that guide...

Hey @ytrmn , thanks for letting us know you're in contact with us on a support ticket. My apologies that it has taken us a while to respond to your latest messages on the ticket - we'll be getting back to you as soon as we can. I understand you'll be eager to get to playing the game without these BSOD crashes, and I'm confident we'll be able to get the issue resolved for you

Hey @ori0n37 , thanks for reaching out about this. I'm sorry to hear you and your wife haven't received your rewards for the friend referral program. That's most unusual!

We've not had any reports of this not working, as far as I can tell. Please note that your wife would need to have not already opened the game prior to your invite. If that is the case, but you still didn't get your rewards, please contact our support teams directly, as they'll need to take a closer look at the two accounts to identify the issue. Any of the three links below will be fine - please include ...

Hey there @ori0n37 - thanks for reaching out, and I'm sorry to hear your post didn't get through our spam filters. That's very unusual indeed!

We don't have a list of terms which would cause this, but I'd certainly like to investigate further. If you'd noted your post elsewhere once you'd realised it was being blocked, I'd like to take a look at it. Can you put it on another website (pastebin.com could be a good option) and send me a link? I'll be able to highlight the issue to our team.

I'd also like to help with the issue itself - the one with your mouse and ke...

No problem, @shaggytoph - I can see our teams are continuing to look into your feedback about this internally. Let us know if you run into any other issues in the meantime!

Hey again @shaggytoph , thanks for the kind words - I've been rather enjoying it myself

Hey @legather , thanks for your feedback about this. The Quick Play option is for players seeking to get straight into an incursion with no setup, so we've kept difficulty choices to the full incursion setup options - instead, an incursion will be the default difficulty for each region. We've nothing to report in regards to plans to make any changes to this at the moment, but I've been sure to send across your feedback internally for us to have a closer look at this.

Let me know if you've any other thoughts or questions!

Hey there @pizzscolopandre and @shaggytoph , thanks for reporting this issue about not seeing your squadmates' pings - I'm sorry to hear about this. Many thanks also to...

Hey there @icy-seal , welcome to the forums! Sorry to hear you've had your video settings revert to default each time you launch the game - that sounds most frustrating!

In most cases, this is resolving by running the game with administrator rights - this makes sure the game has the correct access to properly save your chosen video settings to you system, so it can retrieve them next time. Please also make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game (such as system or graphics optimisers). You'll find instructions on how to do all of these steps on ...

Hey everyone! Many thanks to @fisher5748 and @Evilducky2 for their help in this thread, I really appreciate it!

@AcidJell...

Hey there @archer-q8 , thanks for reaching out about this!

Just to be clear, if you are asking about how to leave a group while on an incursion, we've got a support article explaining this here.

If you're asking about how to leave a squad, please let me know! I don't actually know the answer to that, having never tried myself, but I'll certainly be able to find it

Hey @blackstonemercy , thanks for that insight! That website is indeed another way to find our free trials, so I appreciate you pointing that out. They should also be found in the Ubisoft Connect launcher itself, under the 'Games' tab.